Silver Spring, MD, 20906
Goal-oriented individual, effective problem-solver with advanced IT technical skills and a hardworking mentality. Responsible for oversight of thirty-three branch offices, including providing support as well as integrating strategies for developing and expanding technical skills and people services. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries with emphasis on excellent customer experience.
Seeking to apply pleasant personality, expertise and extensive experience in computing and associated technologies to take on a challenging new role with a growing team.
SUMMARY OF QUALIFICATIONS & TRAININGS
CompTIA A+ Certified - Transcript ID# COMP10574955 – 2001
CompTIA Network+ Certified – 2001
CompTIA Security+ (2008 edition) Certified – 2010
ITIL® v3 Foundation Certificate – 2010
Microsoft Exchange 2007 Server – 2010
Prince2 (Project Management) Professional - 2010
Windows 7 Enterprise – 2012
EC-Council Disaster Recovery Professional (EDRP) – 2014
Exceptional Customer Service – 2014
CyberSecurity Certificate – 2018
IT Helpdesk Specialist (www.lynda.com) – 2018
Stanbic IBTC Bank Plc.
IT Support Officer, July 2008 – June 2017
Directed onsite training for business users to maximize productivity.
Consistently met SLA deadlines and requirements for all production work orders.
Provided documentation and performed second level IT delivery functions of processes.
Managed imaging devices, network monitoring and server monitoring both local and off-site.
Collaborated with clients to fulfill other duties as may be required to aid end-to-end business services.
Implemented company policies, technical procedures and standards for preserving the integrity and security of assets, data, reports and access.
Maryland High School Diploma – GED (2017)
Abia State Polytechnic, Nigeria – HND, Computer Science (2004)
Good customer service orientation.
Proven analytical and problem-solving abilities.
Self-motivated, fast learner with keen attention to details.
Team-oriented with exceptional writing and verbal communication skills.
PC build/repair, Wired/Wireless networks, Video Surveillance/CCTV
Document concise and informative incident using Remedy Ticketing System
Extensive knowledge of hardware including IBM, HP, Dell and Lenovo and VM management.
Windows, Linux & Mac OS administration using Active Directory and support for Microsoft Office Suite.
Network troubleshooting and administration using TCP/IP, DNS, DHCP, and VPN configurations.