Customer Service Office

AUTUMN SURJI

*** ******** **.,**************,** 37075 • 615-***-**** • ************@*****.***

Professional Summary

Professional and knowledgeable Receptionist versed in administrative support and customer service. 5 years' experience managing company reputation with customers. Highly efficient and accurate, with strong planning, problem solving and communication skills.

Skills

Data entry

Customer service

Attention to detail

Interpersonal and written communication

Strong verbal communication

Self-motivated

Data management

Materials preparation

Team leadership

Clerical support

Work History

RECEPTIONIST, 06/2014 to 04/2018

Fairview Roofing – FRANKLIN, TN

Scheduled office meetings and client appointments for a team of 2 professional roofers.

Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.

Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

Answered telephone inquiries from clients, vendors and the public.

Coordinated office inventory by restocking supplies and placing purchase orders.

Cocktail Server, 10/2014 to 04/2016

TGI Fridays – Nashville, TN

Built a solid rapport with many frequent patrons to cultivate guest loyalty.

Communicated with guests to record orders and assess needs.

Assisted with bartending duties during high-volume shifts.

Provided friendly and attentive service.

Assertively upsold alcoholic beverages, appetizers and desserts.

Processed credit cards, checks, gift cards and coupons.

Observed tables to promptly respond to requests and refill beverages.

Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.

Front Office Receptionist, 04/2016 to 06/2018

Pyramid Roofing Co, Nashville, TN, USA – Nashville, TN

Sorted mail and other important data.

Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

Answered telephone inquiries from clients, vendors and the public.

Verified accuracy of financial data.

Operated communications equipment.

Coordinated office inventory by restocking supplies and placing purchase orders.

Provided clerical support to company employees, including copying, faxing and file management.

Collected deposits, fees and payments.

Education

High School Diploma: 2008

Beech Sr High School - Hendersonville, TN

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