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Customer Service Sales

Decatur, Georgia, United States
September 21, 2018

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*** ****** *** **.

College Park Ga. *****


Betty J. Redditt


Seeking an executive position in the hospitality industry with emphasis in quality assurance, housekeeping, laundry operations and guest services.


2012-2014 Holiday Inn Atlanta, Ga.

Assistance Manager

Responsible for directing all housekeeping and laundry operations, including staffing, scheduling budgeting, purchasing, training, departmental computerized data entry operations and implementations.

Notable achievement; marked upgrade of guest rooms cleanliness standard resulting in winning the Golden award.

Met and exceeded departmental budgetary benchmarks.

2008-2010 Castleberry Inn Atlanta, Ga.

Executive Housekeeper

Supervises Housekeeping and laundry staff: hiring, firing, performance evaluations, training and development. Establish and maintain cost control system for staffing linen inventories and cleaning supplies.

Promote teamwork, provide strong customer service skills and have exceptional leadership qualities. Enforces policies and procedures. Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced. Schedules staff according to labor standards and forecasted occupancy. Maintain room quality based on hotel objectives. Maintain room quality based on hotel objectives. Monitor and maintain level of cleanliness in rooms, storage areas, laundry, restrooms and public areas. Records inspection result and notifies cleaning personnel for inadequacies. Enforces standard procedures for the acceptance, security, and return on guest lost and found items. Maintain productivity and labor cost goals. Conduct inventories of linen supplies and equipment as required. Order and receives supplies so as to maintain adequate inventory levels. Examines carpets, drapes and furniture for stains, damages, or wear.

Implemented training course for new recruits – speeding profitability.

2005-2007 Glenn Hotel Atlanta Ga.

Housekeeping Manager

Responsible for overall cleanliness of the hotel by maintaining and organized an efficient housekeeping operations. Prepare schedule in accordance with forecasted occupancy. Supervise the day to day activities of housekeeping. Maintain familiarity with cleaning equipment and fill out requisition orders as necessary. Oversees public space for efficiency and cleanliness. Ensures public space meet and exceed customer expectations for the appearance of the hotel. Conduct department training on a regular basis. Provide staff with the skill training to provide value added service to customers. Inspect all customer rooms. Write maintance order as needed. Check linen closets and carts for cleanliness and supplies. Train employees on proper cleaning tecniques and maintain safe working conditions with in department and hotel.

Tripled division revenues for each sales associate.

Expanded sales to include mass market accounts.

2001-2003 Radisson Hotel Atlanta, GA

Executive Housekeeper

Responsible for the overall success of the hotel by meeting or exceeding the guess expectation for product cleanliness. Additional responsibilities include developing and implementing continuous improvement of process and performance, directing and coordinating employees, recruitment, promotion discharge, transfer and training. Maintain of safe work environment throughout the hotel for all associates, enforce safety guidelines

Received company’s highest sales award four years in a row.

Developed Excellence in Sales training course.


2009-2011 University Of Phoenix ATLANTA, GA

Associate Degree

Business Management


Reading, sewing, and church activities.

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