Kara N. Phillips

ac64rw@r.postjobfree.com

**** ***** *** ****** **. S.

Grand Bay, AL 36541

Mobile: 228-***-****

SUMMARY OF EXPERIENCE:

I have worked as a customer service specialist and sales associate. In all positions I have provided prompt, efficient and courteous service. I have worked with many different personalities and have learned to adapt to every situation with a positive attitude. I have a working knowledge of MS Word, Excel and PowerPoint and have worked with various databases at my different employers. I possess strong communication skills and an attention to detail.

WORK EXPERIENCE:

Alorica Call Center

Tillmans Corner, AL

Customer Service Specialist

October 2017 – Present

Responsibilities: Work with customers to troubleshoot problems they are having with their television or internet services; if problem cannot be resolved, I schedule a technician for a service call. I maintain and organize account information, log trouble calls and maintain account forms.

Metro PCS

Pascagoula, MS

Sales Representative

December 2016 – August 2017

Responsibilities: Open and closing the store; working with customers to find them the right phone and plan; troubleshoot any problems customers may have; maintain and organize accounts receivable and make deposits.

Burke’s Outlet

Pascagoula, MS

Supervisor

Responsibilities: Stocked the store; cashier

June 2015 – December 2016

EDUCATION:

High School Diploma

Gautier High School - 2013

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