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Customer Service Representative

Location:
Etobicoke, ON, Canada
Posted:
September 21, 2018

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Resume:

AASIA JAWED

* **** ***** *****, *********, ON, M*V 1R4

Telephone: 647-***-**** / Email: ac64mb@r.postjobfree.com/ac64mb@r.postjobfree.com:ac64mb@r.postjobfree.com

OBJECTIVE: Seeking a position of HR Assistant to implement my education and experience; thereby adding value to the human capital of the organization.

HIGHLIGHTS OF QUALIFICATION

Great human resources skills with the ability to provide quality services

Effective communication and relationship building skills with the ability to work in a culturally diverse environment

Strong team player with the ability to work independently meeting several deadlines in a row

Solid decision making, problem solving, conflict resolution and dispute management skills

Fluent in English and Urdu, able to understand and speak Punjabi at a satisfactory level

Able to be fair and impartial when handling disputes, consistently utilize a respectful and confidential approach

Familiar with Employment related laws, including Employment Standard, Occupational Health & Safety, Equity Law, and Canadian Human Charter

Strong computer skills including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), email and internet

EDUCATION

Diploma in Business Human Resources

George Brown College, Toronto ON 2014--2016

RELEVANT EXPERIENCE

Human Resources Experience

Developed a simple charity project by using GANNT chart and ORG Plus

Built the RRSP and RRIF program using Excel including auto calculations

Designed a Health and Safety inspection report for a retail store following though the standard operating procedures

Familiar with HRIS program and worked on academic level

Trained new hire and conducted orientation in organizational policies, human resources policies, emergency procedures and day to day operations related activities

Supported supervisor in generalist activities and also supported in performance evaluation for employees under my supervision

Performed some other clerical duties, including filing, photocopying, calling and following up with clients, sending email correspondence, arranging filing system

Created and maintain the data on the computer and updated on a daily basis using excel and customized software

Customer Service Experience

Inbound and outbound call experience, dealing with customer on client behalf

Proficient with CIS system used to serve customer

Served as frontline contact on behalf of Atco Energy

Assisted and guide customer to complete sign-up process

Trouble shooting through problems with clients

Provided First Call Resolution for all customer inquiries

Responded the customers in polite and courteous way building relationship and retaining them

Proficient with de-escalating the heated situations

VOLUNTEER/ WORK EXPERIENCE

Customer Service Representative – Millennium 1 Solutions Oct 2017-to date

Cashier/Customer Service Representative - Tim Hortons, Toronto, ON 2008-2015

Volunteer Administrative Assistant - YMCA of Greater Toronto Area Toronto, ON Feb 2009



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