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Receptionist customer Service Data Entry

Livingston, New Jersey, United States
September 21, 2018

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Charisse M. Williams

*** ***** ****** **.

Irvington, NJ 07111

973-***-**** (Mobile)


Objective: To obtain an Office position where my experience and skills can be gainfully utilized in an environment to provide team work and quality service(s).

Qualification: Highly skilled Office Administrative Assistant, Receptionist, and Customer Service, Data Entry specialist, professionalism,excellent communication (verbal) and written skills (Interpersonal) and personable.


2018-Present Saint Barnabas Medical Center (RWJ), Livingston, NJ

Position: Receptionist / Communication Specialist

●Answering multi-line switchboard.

●Transferring calls to appropriate destination and person(s).

●Paging physicians and residents on overhead system.

●Daily data input of on call physicians.

●Providing patient information w/HIPPA compliance.

2016-2017 Connective RX, Whippany, NJ

Position: Data Entry / Customer Service Agent


●Verifying member’s insurance card information for the RX rebate cards.

●Answering multiple calls in a queue.

●Corresponded with the members to ensure satisfaction of the rebate received.

●Kept daily recording of customers that needed follow up calls.

●Data entry of patient(s) prescriptions and rebates.

●HIPPA compliance w/ regards to Pt. information.

2015-2016 Verizon Executive Office Basking Ridge, NJ

Position: Administrative Executive Assistant / Receptionist


●Answering multi-line switchboard, transferring calls effectively and courteously.

●Assisting consumers with complaints regarding their telephone services pertaining to their

installation information.

●Providing customers with answers to questions about our company and products.

●Monitored technicians route sheets to consumers home and, business.

●Data entry input of assigned and completed routes in technician’s database.

●Scheduling of new service appointments and repairs.

2015-2015: Quall Care, Piscataway, NJ

Position: Data Entry/Customer Service Agent


● Answering calls in a call center queue.

● Providing members and providers with insurance benefits information.

● Generating member’s insurance card information w/ HIPP compliancance .

●Data entry of physicians and patients information on company spreadsheet.

2014- 2015: P.V.H. Bridgewater, NJ

Position: Data Entry/ Receptionist


●Data Entry of consumer’s information into company data base for records and future sales.

●Answering multi-line switchboard.

●Greeting visitors to the company.

●Maintaining receptionist area.

●General clerical duties (i.e.) faxing, scanning, photocopies, email.

2011-2014: Newark Community Health Center, Newark, NJ

Position: Front Desk Receptionist


●Answering multi-line switchboard.

●Data entry of new patient’s information.

●Scheduling patient’s appointments, contacting patients for upcoming appointments.

●Re-minder phone calls via voice recordings pertaining to information they will need for their appointment.

●Pre-registration of patient(s), Verifying insurance information and eligibility. Receiving medical records and information via faxes, scans, from physicians and pharmacies, Receiving and sending medical referrals w/HIPPA compliance guidelines.


●Communication Skills

●Computer Spreadsheet

●Customer Service

●Data Entry


●Electronic Filing


●Exceptional Verbal Skills



●Google Chrome

●Lotus Notes

●Microsoft Excel

●Microsoft Office Suite

●Microsoft Word

●Multi-line switchboard



●Various Office Skills

●Windows XP

References are available upon request.

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