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Employee Relations Customer Service

Atlanta, GA
September 20, 2018

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Tammi L. Walsh

Ringgold, GA 630-***-**** LinkedIn Profile

Human Resource Professional Consultant

An HR consultant who supports leaders and organizations pursuing strategic alignment and measurable value from their HR department. What they will receive; a highly accomplished HR consultant with an extensive background in devising and executing HR strategies, HR programs, HR policies with proven success. An individual who leads and manages the operations by executing process management, and process re-engineering disciplines to maximize resources and impact the bottom line.

Corporate Culture Program Development & Implementation Supplier Management Total Rewards Programs Payroll Audits Project Management Strategic Planning Customer Service Business Analytics Startup Ops Employee Relations Competency Modeling Role Development & Descriptions Regulatory Compliance International Relations SLAs Development Change Management Policy Development Team Building/Leadership Recruiting/Interviewing Operations Management Training Workforce Planning/Management Succession Planning Performance Management

Professional Experience

Confidential Company - Alpharetta, GA 4/2018 – 6/2018

Human Resources Director

Accountable for HR design and support model for a Green Technology Start Up that grew to 20 employees within first week of operations. Crafted and implemented HR policy, procedure/process guides, onboarding program, employee handbook, workforce management/forecasting methodology, compensation structure, performance management, supplier selection-labor attorney, payroll system, etc.

Facilitated payroll administration, benefits selection, employee relations.

Executed role descriptions that were categorized and aligned to the IT Department of Labor families. All while infusing the company culture with each area of focus supporting employee morale and engagement.

LBMC Solutions Staffing, LLC - Chattanooga, TN 1/2018 – 4/2018

Human Resources Consultant

Accountable for the HR role in a local manufacturing company. Redesign of the drug-free workplace program, established exit process, designed Advanced Manufacturing competency model establishing job families and role base job descriptions. Review of compensation structure to support attraction and retention of staff, Day to Day employee relations and workplace safety and compliance reporting.

CGI Technologies & Solutions, Inc. - Chattanooga, TN 10/2010 – 11/2017

Human Resources Manager

Accountable for transformation of the US mobility function as a key talent strategy for the business. Strategic planning and coaching with the business to bring clarity out of complex program for both the commercial and government sectors.

oDesigned and implemented mobility policy (Core/Flex)

oCreated communication materials for all stakeholders

oSet strategies for hiring key and critical talent with recruiting for international hires

oEducated HR and management on “cost of labor” modeling vs. salary +fringe transfer pricing model within the long/short term business goals

Lead supplier management process of corporate housing provider in US

Designed and implemented integrated mobility web-based tool

Lead continuous process improvements focusing on efficiency, effectiveness and positive client/customer experience. Lead immigration strategy for US. (Federal and Commercial Sector)

Established a US mobility and immigration support team.

Responsible for expansion of workforce mobility in the US; 65 assignees to over 400 assignees in 2017 and Local Immigration Program of 100 to over 875 Hires in 2017

Relodifference, LLC - Yorkville, IL 2/2009 – 10/2010

Human Resource Consultant

Designed policy, orientation materials for expatriates, performance managed vendors including tax provider, designed web tool, drove process change that resulted in over $100K in savings first year on a $2M budget. Improved customer satisfaction and overall perception of the mobility program for the company becoming a partner for the business managers.

Collaborated with executive compensation lead in devising cost effective bonus programs. Outlined cost savings measures that lead to $400K in savings of taxes by restructuring timing and execution of the Program. Designed maternity policy and teleworker policy

Supported review of payroll procedures in US and China to ensure compliance for tax authorities

Designed and Implemented duty of care program for NGO.

Redesigned entire mobility program to align with general philosophy of the total rewards program.

Implemented change management discipline to shift the organization to be more fiduciarily responsible with the missionaries, using a localizing approach for staff.

FlexExecs, Inc. - Woodridge, IL 6/2008 – 7/2008

Human Resource Consultant

Managed International Assignment Project;

oDraft international policy

oDesigned “Best in Class” Process Flow for international assignment administration identifying roles and responsibilities, and lifecycle timeline.

oCreated orientation materials inclusive of country specific data, security materials and checklists.

oCreated and executed in-house tax data collection to reduce cost of third party tax firm.

AFFILIATED COMPUTER SERVICES Inc. - Schaumburg, IL 2/2003 – 11/2007

Human Resource Director Talent Mobility

Lead ~40-person team across 17 countries in all aspects of managing and executing domestic and international talent mobility program for largest HR services client. Craft enterprise talent mobility strategy, including service offerings and pricing.

Collaborate with client to ascertain business objectives and structure staffing initiative, to include policy review and development, service level agreements, and strategic planning to manage mergers, acquisitions, and divestitures.

Cultivate network of premier third-party providers to deliver top-notch talent mobility services worldwide, managing contract negotiations and fulfillment.

Plan and manage departmental profit-and-loss, with $5M in annual revenue, $1.5M in profit, and annual operating budget of $3.5M.

Achieved organic sales growth of 10% with no increase in expenses; surpassed profitability objectives by at least 10% for 4 consecutive years, delivering 40% profit margin in 2006.

Facilitated divestiture of 30K client employees totaling 25% of workforce to new support team

Resolved payroll and reimbursement problems for clients with foreign nationals by instituting purchasing card program that also provided 5% rebate on $2M in purchases.

Initiated and marketed numerous successful products and services to clientele, including merger, acquisition, and divestiture support services, procurement and expense management services, and electronic approval tool.

Implemented succession planning and performance management strategy for department.

Honored with President’s Club Award in 2006 and Financial Excellence Award in 2005 for superior customer service and performance delivery.

MOTOROLA, Inc. - Schaumburg, IL 1992 - 2003

Human Resource Manager

Directed team of 17 HR professionals to administer talent mobility services throughout the United States, Canada, Central and South America, and the Caribbean Islands. Assessed internal processes to develop and implement streamlined solutions, serving as critical change agent. Initiated and led HR Shared Services internal billing activities. Planned and managed regional profit-and-loss statement.

Oversaw deployment of 2 enterprise HR database solutions for compensation and benefits as well as comprehensive reporting to support talent mobility services.

Served on high-profile project teams, devising worldwide HR development strategies, rolling out competency modeling program, and conducting review for Malcolm Baldridge Award application.

Implemented standard HR performance metrics for customer satisfaction, fulfillment cycle time, and accuracy rates to help achieve 20% profitability ratio for $4M operation.

Launched Motorola talent mobility services throughout Latin America. Researched and selected vendors and managed third-party service provider performance. Developed regional service strategies and offerings. Forecasted talent mobility revenue and managed operating budget.

Grew Latin American operations team from 1 associate to 5 over 2-year time frame.

Incorporated centralized, shared services HR model to more effectively manage region.

End to End Assignment Support for largest Sector of Motorola (250 Moves per Annum)

Audit and Tracking of Payroll Records

Professional Affiliations

Employee Relocation Council (ERC)

Cambridge Who’s Who Lifetime Member

Society of Human Resources Management (SHRM)


The University of the Southwest, San Jose, NM

Masters in Human Resources Business-In Progress

Pennsylvania State University (Penn St), State College, PA

Bachelor of Arts Degree (BA), Advertising Journalism

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