Customer Service Administrative Assistant

GABRIELLE HOBBS

**** ***** *** *** ***.**m Gretna, LA 70056 504-***-****

****************@*****.***

SKILLS

Customer service oriented with a proven capacity to interface effectively with all levels of personnel.

Goal oriented and intrinsically motivated to meet and exceed expectations

Excellent multi-tasking and organizational skills

AUGUST 2018

BUSINESS ADMINISTRATION, University of New orleans

GPA: 2.7

EDUCATION

EXPERIENCE

Proficient in Microsoft Word, Excel and PowerPoint

Skilled with database management programs

Pays meticulous attention to detail and easily adapts to changing and challenging situations

JULY 2018 – CURRENT

ADMINISTRATIVE ASSISTANT, BROOKE COMPANIES

Effectively and professionally communicate via phone and email

Support and assist management and employees through a variety of tasks related to the organization

Produce and distribute correspondence memos, letters, faxes and forms

Carry out administrative duties such as filing, typing, copying, binding, scanning etc.

AUGUST 2016 – JULY 2018

SERVER, hyatt regency vitascope

Maintain and review all inventory, including follow-up on all shortages

Solely responsible for making sure that all dining room food and drink orders are filled.

Effectively communicated with kitchen staff concerning specific customers’ needs

Appropriately suggest additional items to customers to increase restaurant sales

NOVEMBER 2015 – AUGUST 2016

GUEST SERVICE SALES ASSOCIATE, european wax center

Served as a professional first point of contact for all scheduled appointments and walk ins

Answered 100+ calls (4 lines), scheduled reservations and provided top-notch customer service

Demonstrated strong judgment and diplomacy skills when handling disgruntled customers

Performed opening and closing procedures for customer accounts, coordinated account transfers, and updated/maintained customer account information

Sold wax packages and other EWC products and provided great customer service to the guest

Maintained daily records of office operations and maintained impeccably clean and professional environment for guests and employees

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