CYNTHIA M. ORR
Rockaway, NJ **866
Compliance executive with 15 years experience in the health care field. Special expertise in compliance with federal/state mandates, Human Resources, accreditation agencies, psychometric processes, curriculum writing and marketing. Demonstrated leadership in problem solving, project management and effective communication skills, both oral and written. Ability to handle budgets, oversee operations and manage personnel.
To August 2018
Vice President of Compliance/Human Resources
American Medical Certification Association
Communicate with both Federal and State accreditors in order to maintain compliance with requested standards. Accreditors include:
o The Joint Commission, State Departments of Public Health, Centers for Medicaid Services, in addition to DOE
regulatory bodies – ACCSC, NCCA, ACCET and ACICS.
Maintain and support 16 certification exams and the alignment with state standards. Communicate and manage the
accreditation process to vested parties. Support the exam revision process while establishing relationships with Subject Matter Experts while managing the entire accreditation process.
Manage and support the personnel on-boarding process inclusive of benefits, employee protocol while maintaining compliance with State mandates.
Create, review and write curriculum for vested parties. Responsible for contents of the continuing education program.
Sole creator of the Secondary Certifications including the newly released soft-skill program and financial literacy. Each program to be direct contributors to the 97% growth of the AMCA.
Responsible for the input of data and generation of reports for the AMCA custom learning management system (LMS).
Corporate Director of Regulatory Compliance
Cortiva Institute- Corporate Headquarters
Cortiva Institute offers a Professional Massage Therapy Program that is a comprehensive massage course of instruction offering massage training that bridges intellectual discipline with technical expertise. Managed 12 Cortiva Institute training centers nation wide. Each Cortiva massage school is licensed by the state in which it operates and is accredited by an agency recognized by the U. S. Department of Education.
Ensured compliance with state and federal agencies in a timely manner
Maintained compliance for 11 schools with each individual accrediting agency inclusive of ACCSC, ACCET, and COMTA.
Maintained accreditation standards with respect to opening and closing a branch, adding auxiliary classrooms to existing main campuses, responding to legal matters, show-cause directives, team summary reports, filing change of ownership applications, changing the name of a school and adding new programs.
Filed E-applications for the federal government.
Monitored Admissions and Admission personnel across the 11 campuses
Managed the input of IPEDS for all campuses
Conducted Career Service audits and served on the PAC committee
Served on the Curriculum Committee
Facilitated the approval for two new curricula – Massage Therapy for the Geriatric Oncology Patient and Spa Management
Maintained budgets as necessary
Director of Compliance
National Healthcareer Association
Cedar Knolls, New Jersey
National Healthcareer Association (NHA) established in 1989 has become the largest organization with over 200,000 allied healthcare professionals certified. The NHA is currently working with over 1500 educational institutions throughout the country in curriculum development, competency testing, and preparation for national certification exams.
Ensured compliance in certification exams for 14 disciplines. Key person in curriculum compliance for over 1500 allied health/post secondary institutions.
Edited and streamlined 14 curricula including Patient Care Technician, Medical Billing and Coding, and Clinical Medical Assistant.
Attained 3 accreditations for Phlebotomy, Medical Billing and Coding and Certified Clinical Medical Assistant through the Institute of Credentialing Excellence resulting in a 30% growth in testing revenue.
Successfully wrote the Continuing Education articles, Volumes 5, 6 and 7 which grossed the company $900,000.00 annually.
Provided the curriculum for the Electronic Health Record Job Corp pilot.
Successfully edited 5 issues of Health Career Connect. A publication with a readership of 10,000+whose vision was to connect the industry with the educator. Worked with writers affluent to the career college industry such as ABHES, NLNAC and NOCA.
Maintained two department budgets and supervised 14 employees
Director of Human Resources
National Healthcareer Association
Cedar Knolls, New Jersey 07927
Responsible for processing payroll, benefits, 401K for 50+employees. Interviewed incumbents for all positions, maintained all personnel files, and responsible for all office activities.
Southern New Hampshire University (Presently attending) Master's Program in Healthcare Administration
Master's Degree in Educational Administration
Also awarded Supervisor's certificate
Jersey City State College
Jersey City, New Jersey
Bachelor of Arts in Early Childhood Education
Second major in Economics
Executive Director of the Certification Board from August 2013 to Present
Conduct certification board meetings as necessary
Communicate with the Board chairman as necessary Volunteer for the ICE TAG Committee overseeing the revision of ACAP Standards.
Executive Director of the Certification Board from August 2008 to February 2010.
Conducted bi-monthly meetings with the former New Jersey Commissioner of Labor
Solicited members for open seats on the board
Subject Matter Expert for Curriculum for various Post-secondary schools throughout the United States.
Presented at the Alabama CTE Convention – Professional Healthcare Instructor Certification, July 2018.
Presented at the Kentucky CTE Convention – Professional Healthcare Instructor Certification, September 2017.
CTE Article, Positioned to Fill Healthcare Job Demands, Techniques Magazine, April 2014.
Credentialing Specialist through the Institute for Credentialing Excellence, 03/2018.