MICHAEL H. CHRISTENSEN
Plot Number***, Block KB VIII, Raskazone, Tanga, Tanzania
+ 255 (0-715-***-*** firstname.lastname@example.org
IT Management Head of IT IT Director Chief Technology Officer Project Manager
Highly accomplished, results-driven IT Management professional with extensive international experience in directing corporate technology operations and initiatives. Special expertise in project planning and management, change management, cost control, and infrastructure improvement. Adept at directing upgrades, implementations, and migrations, in accordance with PMI project management methodologies. Excellent leadership and problem-solving skills.
Areas of Expertise
IT Operations Program & Project Management Strategic Planning Change Management
Team Leadership Infrastructure Improvement Process Optimisation Technology Deployment
System & Network Reliability IT Security Network Support Solution Development
HUTCHISON PORTS LIMITED. Karachi, Pakistan 2016 – 2018
Head of IT
Leading the transformation of the IT Department from being solely project driven, to encompass both project and operational tasks.
Empowering staff and managers while building a strong culture within the IT Department.
Being a participating member of the local Management Team and also participate in projects lead by the Hong Kong Headquarter. Administered budgets.
Managed the implementation of the Terminal Yard Wifi.
Build the IT infrastructure of 26 physical servers and 32 virtual servers..
Managed the implementation of the Terminal Operations & Billing System
Developed the Business Continuity Plan & the Disaster Recovery Plan.
Developed 5 year IT Roadmap, to align IT with the Business.
Build and improved vendor relationships.
Worked closely with Head of HR while implementing a Human Resource Management System.
CAMARE EDUCATION LIMITED, London, UK 2016 – 2016
IT / Production Manager
Managing IT operations and projects
Managing workshop staff for IT production
SECUREWAIS UK LIMITED, London, UK 2015 - 2015
Senior IT Manager
Managed the IT department and internal IT infrastructure.
Managed client facing IT and security projects.
TANGA CEMENT COMPANY LIMITED. Tanga, Tanzania 2012 - 2014
Improved the image of the IT department by managing the IT Team so they changed their attitude from a reactive to a proactive approach to tasks and issues..
Improved the IT and telephony infrastructure by introducing higher levels of technology.
Introduced substantial cost savings by selecting new suppliers with higher understanding of SLA’s and services. Administered budgets.
Introduced structured cabling throughout the cement plant
Designed and established an improved WAN infrastructure connecting the four Tanzanian offices with data centre and HQ in South Africa. Cost savings 35% annual.
Virtualized the server infrastructure.
Changed the Internet Service Provider. Cost savings 75% annual.
GALLAGHER BASSETT INTERNATIONAL LTD., London, UK 2001 - 2010
Directed IT and telephony operations for claims and risk management company with six locations. Supervised team of nine employees plus several consultants. Planned and managed critical projects to improve organisational operations. Administered budgets.
Reduced internet costs 75% and improved site connectivity by upgrading the WAN twice.
Designed and established IT infrastructure for three new branch offices and 3 relocated sites.
Lowered document cost 50% by implementing document management system for Claims.
Achieved 40% cost-per-computer reduction by designing and migrating infrastructure from Windows NT to Windows 2003 Active Directory platform.
Increased productivity by introducing Blackberry’s to organisation.
Lowered spending by building network of loyal suppliers and negotiating better rates.
Streamlined budget by identifying and eliminating unnecessary IT expenses.
Enhanced efficiency by deploying several NetApp storage solutions.
Introduced procedures to ensure organisation remained SOX compliant.
CPR WORLDWIDE, London, UK 2000 - 2001
Oversaw IT operations for healthcare public relations firm. Maintained network and email system. Planned and led software and hardware updates, replacements, and installations.
Increased efficiency and reliability by migrating company from Windows 95 to Windows 2000.
COM-IT, Niva, Denmark 2000 - 2000
Carried out troubleshooting of software and hardware issues at customer sites.
Successfully installed remote access Virtual Private Network (VPN) for customer.
Managed programming of specialised software for client.
COMPAQ, Dublin, Ireland 1997 - 1999
Technical Support Representative
Provided telephone technical support for Danish customers of multi-billion dollar, worldwide IT hardware company. Served as Webmaster for Danish company’s intranet site. Assisted with development of expert system that later became basis for Compaq’s self-service internet page.
CAREER NOTES: Previous positions include Computer Programmer & System Administrator at HOFMAN-BANG & BOUTARD (Denmark, 1987 - 1997).
Master of Science in Information System Management, University of Liverpool, UK (2008)
Business Diploma, Copenhagen Business College, Denmark (1991)
Graduate, Haderslev Business School, Denmark (1987)
CERTIFICATIONS & TRAINING
Microsoft Certified Systems Engineer
Compaq Accredited Systems Engineer
PMI Advanced Project Management
System & Network Security
PCs, laptops, servers, peripherals, routers, switches, smart phones, MS Office, Project, CRM systems, document management systems, Datapoint software, Datapoint RMS, Prolog, CICS, Windows NT-2008, and more
Danish Army (8 years)