Sign in

Manager Front Desk

Memphis, TN
September 22, 2018

Contact this candidate


Professional Summary

Corporate Receptionist – PRA Group (Temp to Hire) 10/23/2017 to Present

Maintain a level of professionalism while interacting with employees, customers, visitors, and vendors.

Preparing the opening/ closing of the reception area for business by unlocking secured filing cabinets and setting up the front desk for business.

Maintain a full working knowledge and utilization of Front Desk Manual and Facilities policies/procedures.

Utilizing a multi-line phone switch board for inbound/ outbound calls.

Creating documents using Adobe, Microsoft Word and Excel Scanning Documents for revision.

Intaking visitors, employees and vendors by checking identification credentials and recording required information from the visitors.

Issuing temporary badges and maintaining updated badge logs

Logging/Tracking packages received and notifying recipient of arrival and deliver to recipient.

Monitored and authorized access into secured buildings from main door to lobby

Delivering superior customer service by listening and effectively conveying company policy information verbally and in writing upon request.

Auditing front desk documents for accuracy and accountability of information recorded.

Determining the destination of delivery/retrieval of USPS mail and package deliveries. Logging/Tracking packages received and notifying recipient of arrival and deliver to recipient.

Initiating physical security and emergency procedures for any preventative measure are executed for that specific location.

Practicing and applying team leadership skills to task and duties performed at the front desk by receptionist.

Trained and directed employees how to perform the listed duties and responsibilities of a front desk receptionists.

Temp. to Hire 11/2016 to 10/23/2017 From Priority Staffing to Portfolio Recovery

Jani King Franchise, Accounts Manager 01/2016 to 08/2016

Maintained several accounts for franchise owner without supervision for any critique on team’s duties and any suggestions recorded.

Inventory of supplies notated for auditing and recording daily actions.

For call outs or discrepancies on site as the Accounts Manager janitorial duties are performed and inspected.

Assisted franchise owner with selecting candidates for janitorial positions to be occupied for a team flexibility.

Weekly linens are washed and stocked for each team member and each individual site.

Accountable for funds distributed to the accounts manager by franchise owner and maintained.

Managed meetings with property managers of each site for franchise owner.

Sterling Medical, SSBOC – MSA 04/2015 to 09/2015

Utilizing a multi-line phone switch board for inbound/ outbound calls for customer and employees

Provide updated schedule for next day appointments for providers, counselors, and technicians.

Created a typed report for any unusual incidents in clinic and for end of the day report to submit to clinic supervisor.

Check in/out patients while scheduling or canceling appointments for provider and/ or patients.

Demonstrate capabilities in creating word, excel, spreadsheet documents for reports or business letters for doctors, counselors and/ or patients.

Scanned and faxed pertinent documents reflecting patient charts or provider requests to hospitals and clinics for patients, providers and technicians.

Assist patients in completing documents or applications to expedite in processing.

Military Police Officer (Honorable Discharge) 10/2008 to 03/2013

229th Military Police Company United States Army National Guard US. ARNG

Minimize confrontational situations, by using logical reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and or approaches to the problem.

Trained and qualified on multiple fire arms in order to prepare for tactical missions such as, M9 or 9mm pistol, M16/M4 Assault Rifles, and m203 grenade launcher Monitor and authorize entrances and departures of dignitary's, employees and visitors in federal facilities as a guard to maintain a safe and secure work environment.

Secured crime scenes, interview witnesses and produced detail incident reports, while supervising a team of law enforcement professional in defusing domestic disputes.

Trained over 175 Soldiers in sustainment marksmanship exercises, by operating and supervising the U.S Army Engagement Skills Trainer (EST) Serve as manager of the U.S ARNG Camp Pendleton Distance Learning Center, Virginia Beach.

For at least two years interned with HR Coordinator in processing and completing Payroll through DFAS for the entire unit, Understanding knowledge of Articles and Regulations.

Organized and updated Army personnel files for each person.

Assisted with new ADT and BCT army personnel arriving to unit.

Managed over 300 personnel for U.S ARNG Engagement System Trainer for training classes

Data Entry of logs, files and inventory of military supplies.

Supervised and managed hundreds of military personnel.

Ability to convey strong verbal and written communication in a professional manner.


Associate Degree: Criminal Justice January 2012

ITT Technical Institute - Norfolk, Virginia

Criminal Justice GPA: 3.8/4.0

Associate Degree: Military Science

Military Police Academy US. ARNG - Leonard, Missouri September 2008


Sergeant First Class Wynn 757-***-****; Staff Sergeant Gatdula 757-***-****; Mina Mercado757-***-****; Lori Chesson 757-***-****; Christina Carroll O’Neil -

Contact this candidate