Obtaining a challenging career in the Information Technology field to utilize my knowledge and talent to acquire knowledge of new things in the industry in conformity with the rapid changes taking place. ACADEMIC & PROFESSIONAL CREDENTIALS
Course Institution Year of Pass out Percentage
Bachelor of Technology
Marian Engineering College, Kerala 2014 60%
Higher Secondary GHSS Cotton Hill, Trivandrum, Kerala. 2010 85% SSLC Holy Angels’ Convent, Trivandrum 2008 90%
International Certification Courses:
Microsoft Certified Technology Specialist (MCTS 2008) Microsoft Certified Technology Specialist (MCTS Windows 7) Cisco Certified Network Associate (CCNA 2)
Language : C, C++,JAVA (basics)
Web Application: HTML, XML
Basics of LINUX ( Red hat Enterprise Server 5.2, 6.2)
Windows 7 administration
Windows 2008 server administration
Windows XP Professional
Database administration: SQL server, My SQL, ORACLE
Microsoft Office (Word, Excel, PowerPoint)
Configuring IP devices in LAN, basic networking in windows operating system, port forwarding in various router brands PAPERS PRESENTED
Multi camera based surveillance system
Educational Portal and Admission System
Description : Project helps in establishing web based portal for college which make communication with student and faculty which helps in conducting online test, clarification of doubts, uploading notes, online application for admission system and for easy computation of rank list.
1- Worked in Data Direct LLC (Client: Oman Insurance), FGB, Dubai as Call Center Customer Service Executive
(Voice Process) for 1 year.
Inbound telesales and Customer Service.
Explaining products and covers to clients.
Issuing policies (motor,home & travel insurance) 2- Worked in Phykon Solutions Pvt. Ltd (Client: Amcrest Technologies), Techno park, Trivandrum as Technical Support Executive (US Voice Process) for 1 year. FUNCTIONAL
Setup and troubleshoot various IP based security devices like IP camera, DVR, NVR, Routers, Switches, GPS trackers etc.
Handling sales related queries.
Handling live chat.
Active Team Player.
Have a good initiative, diligence and a creative mind.
High personal integrity, loyal and determined.
Optimistic, sincere and responsible.
An effective communicator with excellent relationship building and interpersonal skills.
Flexible and willing to adapt and learn any new Software. PERSONAL PROFILE
Nationality : Indian
Date of Birth : 10/12/1992
Sex : Female
Marital Status : Married
Languages Known : English, Hindi &Malayalam
Address : Rashidya, Dubai
Passport number : P0951015 (Date of issue: 03/10/2016, Date of expiry: 02/10/2026) Visa status : Spouse visa
All the information provided by me in this resume is correct and I have not knowingly omitted any related information, which would have a bearing on my employment with you Sruthy Alby