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Customer Service Executive -Motor Insurance

Dubai, United Arab Emirates
September 22, 2018

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Mobile: +971-*********, +971-********* Email :


Obtaining a challenging career in the Information Technology field to utilize my knowledge and talent to acquire knowledge of new things in the industry in conformity with the rapid changes taking place. ACADEMIC & PROFESSIONAL CREDENTIALS

Course Institution Year of Pass out Percentage

Bachelor of Technology

(Computer Science)

Marian Engineering College, Kerala 2014 60%

Higher Secondary GHSS Cotton Hill, Trivandrum, Kerala. 2010 85% SSLC Holy Angels’ Convent, Trivandrum 2008 90%

International Certification Courses:

Microsoft Certified Technology Specialist (MCTS 2008) Microsoft Certified Technology Specialist (MCTS Windows 7) Cisco Certified Network Associate (CCNA 2)


Language : C, C++,JAVA (basics)

Web Application: HTML, XML

Network administration

Basics of LINUX ( Red hat Enterprise Server 5.2, 6.2)

Windows 7 administration

Windows 2008 server administration

Windows XP Professional

Database administration: SQL server, My SQL, ORACLE

Microsoft Office (Word, Excel, PowerPoint)

Configuring IP devices in LAN, basic networking in windows operating system, port forwarding in various router brands PAPERS PRESENTED


Multi camera based surveillance system


Educational Portal and Admission System

Description : Project helps in establishing web based portal for college which make communication with student and faculty which helps in conducting online test, clarification of doubts, uploading notes, online application for admission system and for easy computation of rank list.


1- Worked in Data Direct LLC (Client: Oman Insurance), FGB, Dubai as Call Center Customer Service Executive

(Voice Process) for 1 year.


Inbound telesales and Customer Service.

Explaining products and covers to clients.

Writing Emails.

Preparing quotations.

Issuing policies (motor,home & travel insurance) 2- Worked in Phykon Solutions Pvt. Ltd (Client: Amcrest Technologies), Techno park, Trivandrum as Technical Support Executive (US Voice Process) for 1 year. FUNCTIONAL

Setup and troubleshoot various IP based security devices like IP camera, DVR, NVR, Routers, Switches, GPS trackers etc.

Handling sales related queries.

Handling live chat.


Active Team Player.

Have a good initiative, diligence and a creative mind.

High personal integrity, loyal and determined.

Optimistic, sincere and responsible.

An effective communicator with excellent relationship building and interpersonal skills.

Flexible and willing to adapt and learn any new Software. PERSONAL PROFILE

Nationality : Indian

Date of Birth : 10/12/1992

Sex : Female

Marital Status : Married

Languages Known : English, Hindi &Malayalam

Address : Rashidya, Dubai

Passport number : P0951015 (Date of issue: 03/10/2016, Date of expiry: 02/10/2026) Visa status : Spouse visa


All the information provided by me in this resume is correct and I have not knowingly omitted any related information, which would have a bearing on my employment with you Sruthy Alby

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