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Quality Engineer Manager

Bethel, VT
September 22, 2018

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** ********* ****


To use the Quality Assurance/Business tools and skills gained from practical experience to ensure a company meets their customers’ needs and requirements in a cost effective manner

I have been in the Quality field for several years, primarily in the close tolerance machining industry. The industries have been aerospace, automotive and general machining (job shops)

The experience involves both hands on inspection up to training subordinates in the methods used for efficient and reliable measurement techniques (both open plate set ups and CMM).

Expert in the interpretation of most industry specifications, including ASME Y14.5 Geometric Dimensioning and Tolerancing.

Trained facilitator in Advanced Product Quality Planning


oControl Plans

oProcess Flow Charting

oValue Stream Mapping


oGage R&R/MSA

As a Quality Engineer in commercial industries, I have reduced inspection costs by reducing final inspection and incorporating in-process inspection by both inspectors as well as certified operators.

Tracking and review of measurement data to determine (and correct, when necessary) trends of product conformance

Facilitation of RCCA teams

Expert at ISO 9000 and other Quality Management Systems including, but not limited to:


oProcedure development (systems and product) and approvals

I always review the procedures, work instructions, etc.; with those intended to use them. This is in order to ensure the documents are understandable and efficient for the users. This also aids in acceptance of those documents, as the users are part of the decision making.

oCorrective Actions and Preventative actions (both systems and product)

oSupplier Management and Development


L.M. “Roy” Jackson

Resume of

L. M. “Roy” Jackson

Bethel, VT 05032

Ph: 802-***-**** (preferred contact method)

Work History

Short Term Contractor Positions:

Short term contractor positions are listed after full time listings

Full Time (Direct Hire) Positions:

GKN Aerospace (August 2014-Current)

Charlestown, NH

Quality Engineer

Responsible for quality issues pertaining to two major customers

Successful at negotiating nonconformance resolutions

Lead Customer FAI processes for submission to customer and resolving issues pertaining to those FAIs

Developed calibration system and procedures for approximately 1000 gages

As Quality Systems Lead, maintain the company’s AS 9100 Quality Management System (organize and update procedures, write SOPs, lead internal audit efforts, Management Representative)

Moscow Mills, Inc (January 2014-August 2014)

Stowe, Vermont

Quality Manager

Responsible for all outgoing product quality

Customer contact

Contract Review

Establishment of ISO 9000 compliant QMS

CMM programming


Vermont Castings (Dec 2012-July 2013)

Randolph, Vermont

Quality Engineer

Direct activities of six inspectors

Customer contact

Statistical analysis of processes

Lead company scrap reduction team

Training or inspectors on product acceptance and auditing.

(Note: This was a reduction in force due to the sale of the company)

Boose Aluminum Foundry (Oct. 2007-January 2009)

Reamstown, PA

Quality Manager:

Management Representative) for institution of ISO 9001:2000 at Boose’s two plants.

Direct the activities of QC personnel (10-12) at two Aluminum Sand Casting facilities.

Manage all Customer related qualities issues and CAR’s.

Travel to Customers and Suppliers as necessary.

MicroFacture (January 2007- April 2007)

Mountville, PA

Quality Engineer:

Procedure development/review and mechanical inspection.

Leonhardt Manufacturing, Inc (Oct. 2002-January 2007)

Hanover, PA

Quality Engineer:

Responsible for PPAP facilitation, development and submissions in a “lean” manufacturing fabrication shop.

Set up, program and operate CMM.

Provide quality expertise to Plant Engineering.

Negotiate Quality criteria with the Customer.

Duties also involve supplier certifications and audits, 8D Corrective action facilitation, etc.

York Imperial Plastics, Inc (May 2000-March 2002)

York, PA

Quality Supervisor:

Direction of Quality Team.

Managed Customer communication/quality issue resolution/MRB dispositions (all typical Quality Engineering functions).

Developed work instructions for Quality/Production staff.

Handled all Customer submissions (PPAP).

Employment to 2000

All of my employment was in the QA/QC field in contract or full time positions as well as some consulting. The majority of the non-contract positions were supervisory or managerial (which include typical Quality Engineering functions).

This information is available upon request.

Vendor Surveillance Corporation (August 2012-December 2012)

Source Inspection/Auditing:

Contract 3rd Party Inspection and auditing services provided to client companies in an AS 9100 QMS environment

1099 Contractor

(Note: I had accepted a permanent position with the DCMA (Defense Contract Management Agency) shortly after ending the Triumph contract. Although I had expected a 4-6 month processing time, the additional requirement of a security background check added several months to the process. The 1099 job was a fill in and by the time the DCMA had completed the security check, I had moved to Vermont.

This note is to explain the extended lapse between Triumph Engineering and VSC)

Triumph Engineering (May 2011-Sept 2011)

Cincinnati, OH

Quality Engineer:

Short term (6 months maximum) contract at Baltimore, MD manufacturer (AS 9100) of aircraft thrust reversers.

Primary duties involve training of newly hired inspectors in the required specifications and process documentation.

Also assist company QE in controlling non-conforming product

On Assignment (Apr 2009-Feb 2011)

York, PA

Quality Coordinator:

Contracted (12-18 month) position at a local division of an International Sales/Manufacturer/Rebuilder of Power Transmission Equipment.

Supplier management, selection and audits,

First article inspection (witnessed, normally),

Internal process and systems audits.

Managed the majority of discrepant material disposition/MRB.

Created Access databases for Customer Feedback data collection (this is a required metric for ISO 9000:2008) and Corrective/Preventative Actions (also a metric for ISO 9000:2008).

Developed, trained team and facilitated this client’s first team based APQP project (Flow Path, PFMEA, Control Plan)

Military History

United States Navy

Aviation Structural Mechanic:

Duties involved supervision of damage assessment/repair of various military aircraft.

Certified Level II on RT, MT, PT and UT for inspections of welds, assemblies and other components on and off aircraft.


Catonsville Community College

Baltimore, MD

Quality Technology: Curriculum discussed all phases of Quality including statistics, product liability, metrology (as the science of measurement, not to be confused with calibration), technical writing, others.

Credited Certificate Program

Penn State University

York, PA

Quality Auditing: Curriculum discussed the principles and requirements of auditing as it pertains to ISO/QS 9000.

Professional references are available upon request

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