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Customer Service Manager

Oklahoma City, Oklahoma, United States
September 19, 2018

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Harvey Fields

PO Box * Qua Paw, OK *****

Cell: 918-***-****


Driven, principled leader with a passion for team development

Proactive, respected mentor who encourages excellence by example and positive attitude

Strategic team developer by stressing common goals to achieve objectives and strengthen morale.

Quick ‘study’ with sharp instincts to easily conceptualize and apply new ideas, methods and technologies.

Actively seek unique, independent /or collaborative work environments with sustained challenges.


Career Tech. Taft, OK 2007-2009

GED Course, Taft, OK completed - 2007


Tyson Foods Jan 2017 – Present

Production Supervisor – Noel, MO Aug 2017 – Present

Receive daily work orders and shipment goals in the tray-packing and thigh debone area

Routinely work under the inspection of USDA graders for product quality specification producing ‘A-Grade’ product

Ensure the work environment is dynamic by engaging hourly team members through innovative work challenge, competition, and positive motivation.

Closely monitor the logistical flow of machinery and personnel alike to ensure the highest quality of product and maximization of yield results

Equip hourly supervisor/lead persons with necessary professional tools to efficiently manage their area, carry out responsibilities to the highest level, and enhance their own professional skillset to strengthen the proper chain of command

Production Trainer/Orientation Trainer/Team Member – Noel, MO Jan 2017-Aug 2017

Prepare, facilitate, monitor, evaluate and document training activities in the production facility

Identify training needs through various methods, administration of training materials such as audio

presentations, hard copy manuals, PowerPoint presentations, training guides, exercises, quizzes, etc.

Administer, organize, and develop training sessions based on the needs of the company.

Lead and execute plant tours for potential new hires as part of their pre-employment process

Organize and execute Complex annual compliance, and required animal well-being training regimen for all hourly, support, and management team members.

Facilitate learning through a variety of delivery methods including classroom instruction, computer based training, on-the-job coaching

Experienced team member in the live-hang, whole bird, and labeling departments

Pope Roofing – Pauls Valley, OK Sept~ 2016-Jan~ 2017

Manual labor – construction – house framing and roof work

Sonic Fast Food Restaurant - Pauls Valley, OK Jan 2013-Nov 2015

Shift Manager (Days)

Managed, trained, monitored and coached Team / Crew Members, and Carhops

Directed and assigned drive-in restaurant employees as needed to ensure all aspects of food service met operational standards

Adhered to and monitored employee compliance of the drive-in restaurant codes of standards, policies, and practices

Performed restaurant opening and closing duties

Monitored and made appropriate adjustments to staffing levels, and inventory levels

Executed administrative duties including maintenance of filing, records, and all required documentation

Enforced a customer service mentality and ensured all employees were focused on serving the customer at all times

Ensure compliance with all food safety and quality standards

Clubs, Organizations, Volunteer Work

HAZMAT team – Tyson Foods, Noel Complex.

Plant Safety Committee Member – Liaison for 1st and 2nd shift training team

Tyson Foods – Noel Complex Softball Team

Ergonomic Committee Member – conduct daily walk of production areas to ensure ergonomic efficiency in team member movements and mechanical design. Report/address issues as needed, make immediate correction as necessary.

Volunteer with FFATC rehab recovery center – I assist patients in the FFATC center struggling with addictions through mentoring, coaching, and helping them to transition into the workforce – primarily with Tyson Foods

Meals That Matter – Volunteer for Tyson Foods disaster relief team serving meals to victims of natural disasters and severe weather

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