Award-winning Customer Service Associate with Seven Years’ Experience
Houston, TX 77032
To obtain a position that will enable me to use my strong organizational,educational background, and ability to work well with people.
United States Postal Service - Houston, TX
August 2013 to August 2018
•Data Entry Track all Purchase Orders.
•Follow up expediting matters related to company purchased goods; closely follow up with vendors upon •PO placement to ensure delivery of items on time.
•Coordinate with other Expediters, Inspectors and Logistics Coordinators.
•Coordinate and control external company services in areas of expediting. Medical Collections Representative
FMA ALLIANCE LTD - Houston, TX
March 2009 to September 2013
•Collects delinquent accounts by establishing payment arrangements with patients; monitoring payments; following up with patients when payment lapses occur.
•Utilizes collection agencies and small claims court to collect accounts by evaluating and selecting collection agencies; determining appropriateness of pursuing legal remedies; testifying for the hospital in court cases.
•Maintains medicare bad-debt cost report by tracking billings; monitoring collections; compiling information.
•Initiates claims against estates by monitoring deaths and unpaid accounts; informing legal department to act on probate and estate issues; following-up with clerk of court. Education
BA in Business Administration
University of Houston-Downtown - Houston, TX
August 2017 to May 2019
Associate in Science in Science
Houston Community College - Houston, TX
August 2009 to May 2012