Glenn P. McPartland

** ********* ****, ****, ** *1905 § H: 339-***-**** § C: 978-***-**** ac63xa@r.postjobfree.com

Field Service Technician

Summary of Qualifications

Broad-range experience as Field Service Technician

Strong electro-mechanical background

Recognized for solid, resourceful, and creative troubleshooting skills

Outstanding record installing, upgrading, and maintaining electronic equipment at customer sites

Thoroughly committed to providing outstanding customer service

Employment History

Wal-Mart 2014-2017

Over-night Support Manager

Support over-night assistant manager in after hours operations

such as, ensuring merchandise is stocked, modules are kept up to date,

features are set up in proper locations, and receiving, unloading delivery trucks.

Operating Power Lifting Equipment such as, Power jacks, Scissor lift,

Walker stacker, and Fork lifts.

Decision One (formerly Anacomp, Inc.)

Senior Service Representative, Multi-Vendor Service 2010–2014

Scheduled and performed installs and upgrades of multi-vendor equipment

Serviced multi-vendor equipment throughout New England area

Anacomp Inc. (formerly Bell and Howell/TRW)

Lead Service Technician, Technical Service Group 1992–2010

Supported service reps in the field to troubleshoot and solve problems and provide logistics

Performed office duties such as payroll, billing, and coordinating work and vacation schedules

Coordinated special tasks at customer sites such as installs and upgrades for maximum efficiency

Carried out customer site audits and customer relations to ensure customer satisfaction and

repeat business

Other Relevant Experience

Bell and Howell/TRW

Field Service Technician / Senior Service Electronics Technician 1983-1992

Serviced and maintained COM systems and peripherals at customer sites

Assisted with problems outside of area when needed

Performed monthly scheduled preventive maintenance

Electronics Technician

Performed alignment and calibration of Computed Output Microfiche Systems

Troubleshot electronic and mechanical assemblies and sub-assemblies using standard test equipment and procedures

Education

Coursework, Networking and Personal Computers

Graduate, Sylvania Technical School, Waltham, MA

Diploma, Lynn Classical High School, Lynn, MA

Military

U.S. Army, Honorable Discharge

Field Communications

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