Garner, NC, *****
July 2016 to February 2017 Xerox
Customer Care Rep
Responsibilities included becoming a licensed Medicare health insurance agent in the state of North Carolina and Tennessee. Learning the current Blue Cross Blue Shield product and ability to explain and apply the product to the needs of new and existing members in accordance with government guidelines.
Sept 2015 to March 2016 Xerox
Customer Care Rep
Responsibilities included becoming a licensed health insurance agent in the state of North Carolina and Tennessee. Learning the current Blue Cross Blue Shield product and ability to explain and apply the product to new customers and continuing members in conjunction with the Government Healthcare Exchange.
Feb 2011 to June 2012 AHRC Nassau
Direct Care Staff
Responsibilities include but are not limited to working directly with the individuals’ residing in the home to promote independence, individuality, inclusion and productivity.
Sept 2009 - April 2011 Services for the Underserved
The primary responsibility was the health, safety and well being of the Individuals in the residence. Other responsibilities include oversight and care of a community residence for individuals with disabilities. This includes managing the physical plant, household budgets, the Individuals' finances, Res. Hab. billing, staff training, motivation, coaching, evaluation and supervision. Coordination of all medical care/services and implementation of Nursing recommendations and Physicians orders. Liaison for families, Day Habilitation programs, Clinicians, Doctors and the Individual served. Maintain on-going communication with the Director of Residential Services. Team leader for developing, coordinating, implementing and monitoring all active treatment programs. As well as develop, implement and monitor valued outcome goals. This position also required a quality assurance/compliance role that ensured proper documentation of policies and procedures for the agency and OPWDD were followed. This position required 24 hour accessibility via telephone..
Continued to remain active on the AHRC Sub Staff list from Sept 2009 until 2012
March 2008 - Oct. 2009 AHRC Nassau
Responsibilities include overseeing and care of a community residence for individuals with disabilities Responsibilities include supervision, training, motivation and coaching of residential staff; manage household expenses and staffing expenditures. Team leader for developing, coordinating, implementing and monitoring all active treatment programs.
This position required participation in the training and supervision of individuals served in socialization and utilization of community resources. Accompany individuals on health related appointments as necessary. Participate in ISP and Res Hab case conference and plan development. Maintain on-going communication with Director of Community Living Services and schedule meetings for discussion as necessary. Develop, implement and monitor valued outcome goals with the individuals. Assist the individual in planning, coordinating and attending community/ Inclusion activities within their homes and communities. Provide training and support to each individual in accordance with the Res Hab Plans. Liaison for families, Day Habilitation programs, Clinicians, Doctors and the Individual served. This position also required a quality assurance/compliance role that ensured proper documentation, policies and procedures were followed according to OMRDD regulations and guidelines.
Sept. 2004-May 2006 Life's WORC Garden City, NY
Asst. Residence Manager
Responsibilities included but were not limited to providing oversight of a
community residence serving individuals with developmental disabilities.
Supervision of residential staff including scheduling, training and evaluation; management of household budgets, expenses and staffing expenditures. Liaison between families, Day Habilitation programs, Behavioral technicians/Clinicians, doctors and the individual served. Team leader for developing, coordinating, implementing and monitoring all active treatment programs. This position was a 24 hour on call.
March 2002 - Sept. 2004 Franklin First Financial New Hyde Park,NY
Responsibilities included reviewing mortgage applications: assisting loan
officers in acquiring the information necessary to complete applications before
Sept. 2001 - Feb. 2002 Occupational Training Center of Burlington
Researched, planned and escorted the individuals attending the training center on daily trips. Assisted the individuals with basic life skills. Also, responsible for assisting and training individuals in basic upkeep of a convenience store, stocking inventory and making deliveries in the local area.
January 2000 - Sept. 2001 Port Of Call Ctr. LLC. Camden, NJ
Quality Compliance Officer
Maintained script integrity and quality control
Trained and evaluated a 24 seat phone room
Assisted the Operations Manager with meetings and disciplinary hearings
Maintained personnel performance reports
April 1999 - August 1999 Kelsch Associates Gloucester, NJ
Worked with elderly adults that had developmental disabilities. Maintained a
productive home setting for the clients. Administered prescription
medications and treatments. Involved the clients in community based
integration activities of their choice.
May 1997 -Dec. 1998 Bancroft NeuroHealth Inc. Haddonfield, NJ
Assisted the residence manager in maintaining, planning and implementing active
treatment plans. Responsible for evaluating and writing annual goals. Worked
to normalize children with Autism and developmental disabilities. Taught
socialization skills as well as domestic and safety skills. Collected and
documented behavioral data.
Education 1991-1992 Camden County College Camden, NJ
Studied in the field of Human Services