Owings Mills, MD 21117
Extensive department / team / project management experience. Strong analytical, organizational, conflict resolution, effort coordination and planning skills. Solid knowledge of billing, collection, and accounting procedures. Proven expertise in driving efficiency and productivity through evaluation of financial management systems and implementation of process improvements.
October 2006 - Present
ACCOUNTS PAYABLE DEPARTMENT MANAGER
Chesapeake Urology Associates, Owings Mills, MD
Manage the accounts payable department. Oversee bill validations and on-time payments. Act as a corporate liaison with banks, vendors, State of Maryland Comptroller’s office, and other service providers. Participate in strategic planning, including expense forecasting, tax planning, and cash management/investment strategies.
Under my management of the A/P department, the monthly amount of processed payments increased from two million in 2006 to eight million in 2018.
Enhanced the performance of the department by separating payment processing into multiple independent streams based on account categories and vendor types.
Introduced invoice/bill scanning procedures to simplify information archiving, storage, and access.
Provided specifications, tested and deployed electronic invoice processing system which has increased department efficiency by more than 70%
Reconciled older corporate sales tax underpayments with the State of Maryland and developed sales tax estimation methodology to avoid future tax underpayments.
October 2003 - October 2006
SENIOR AR COORDINATOR / TEAM LEADER
Lanier Worldwide, Inc. Owings Mills, MD
Coordinated financial activities within several regional districts. Researched and resolved customer complaints related to billing procedures. Guided group of collectors. Eliminated customer account imbalances via transaction analysis. Issued customer account credits and fund requests. Assisted district managers in contract validation. Managed regional portion of the corporate business development project to streamline collection and billing procedures. Prepared financial reports.
Defined complaint research/resolution methodology that allowed department to speed-up processing of billing related customer complaints.
Established definitive multi-step procedure for processing and collection of outstanding balances.
Increased productivity levels by providing key contributions toward automation of account reconciliation processes.
Assisted in introducing flex benefits program and facilitated employee meetings, which helped gain employee acceptance.
September 2003 - October 2003
Lanier Worldwide, Inc. Owings Mills, MD
Collected and analyzed equipment usage and service information from customers. Provided required financial, maintenance, and utilization data to district and service managers. Dispatched service requests to the service centers. Generated a variety of service/usage analysis reports.
Consistently met deadlines while demonstrating strong analytical and problem-solving skills to achieve corporate objectives.
February 1999 - September 2003
BILLING ASSOCIATE / ACCOUNT EXECUTIVE
The Back Office, Inc. Hunt Valley, MD
Provided full life cycle medical billing services. This included: collection of information, claim preparation and submission, superbill processing, payment and credit applications, insurance carrier and patient interactions, account adjustments, and collection procedures. Specialized in billing for Internal Medicine, OBGYN, Surgery, and Physical Therapy.
Significantly improved the level of collections for client practices by analyzing individual claims and exercising friendliness and consistency in patient and insurance carrier interactions.
September 1997 - February 1999
MEDICAL BILLING CONSULTANT
Smart Office, LLC. Baltimore, MD
Provided medical billing services for clients. Assisted in the development of medical billing applications by analyzing process requirements and defining procedural structures for billing applications.
Developed a user friendly navigational methodology for medical billing software package that was used in the main product of the company.
Designed, coordinated, and maintained vital competitive analysis process to facilitate implementation of aggressive company marketing strategy.
May 1993 - September 1997
RECEPTIONIST / EXECUTIVE ASSISTANT
ISEA, Baltimore, MD
Answered phone calls. Prepared / collected information and documentation for management.
Coordinated and hosted successful client seminars, created invitations and promotional materials, booked venues, and selected guest speakers.
August 1990 - February 1993
HEALTHCARE AUDITING ASSISTANT
State Healthcare Administration, Baku, Azerbaijan
Prepared documentation for the Chief Healthcare Auditor of the city of Baku. Served on the team that created short and long term department objectives in accordance with state goals.
Develop yearly budgetary forecasts for three departments and ensured forecasts met state guidelines.
September 1985 - June 1990
BACHELOR OF ARTS : HEALTHCARE AND BUSINESS ADMINISTRATION
The Azerbaijan State University, Baku, Azerbaijan
COMPUTER AND OTHER SKILLS:
Software : Microsoft Windows, Microsoft Office, AS400, Lotus Notes, Contract Plus, BMS, Vision, MedSys, MediSoft, Sage Accpac, Paycheck, ADP, DEX Imaging, IOS
Other : Certified phlebotomist and monitor technician. Fluent in Russian.