I have been employed in the beauty industry for over 8 years in various roles and disciplines, most recently as a spa therapist and an assistant spa manager on Celebrity Cruises and Camelot international. I would like to use the shipboard experience as Spa Therapist in several world class luxury land based spas to grow and diversify within the beauty industry.
Spa Therapist Millenium
November 2006 - july2007 Steiner Trans Ocean R.C.C.L
Spa Therapist Millenium
October 2007- August 2008 Steiner Trans Ocean R.C.C.L
Spa Manager Mercury
January 2009-September 2009 Steiner Trans Ocean R.C.C.L
Spa Therapist SOLTICE
June 2010- February 2011 Steiner Trans Ocean R.C.C.L
Spa Therapist Steiner Trans Ocean R.C.C.L
July 2011-Febuary 2012 Equinox
March 2013 .. Scottsburg Health & Beauty institute.
Position Head Therapist
Reason for leaving Relocating to Johannesburg
16 February 2015 to 01 August 2017 . Camelot international
Position Therapist/Manager on Duty
Reason for living Greater challenge and growth
01 September 2017 till date Aronia day spa
Position Spa and aesthetic therapist
RESPONSIBILITIES AS A SPA THERAPIST
Working in a team of 24-32 staff, helping with basic training,
Achieving target and goals set by manager
Helping with team responsibilities Included training staff, port cleaning and organization of embarkation day, guest satisfaction.
RESPONSIBILITIES AS ASSISTANT SPA MANAGER
Helping with the implementation and managing of the daily operation, guest service and experience aspects of all spa facilities,
Working with a team of 26 staff included helping the team with retail training, monitoring, setting goals and targets, making sure the spa is balanced on daily basis
Achieving targets and goals set by manager
Handling guest complaints as per compan policies, Celebrity Cruises and Camelot international.
2005 Durban Coastal Collage
Manicure and pedicure
2006 Steiner Training Academy UK
Elemis phase 1&2 aromatherapy
Swedish massage, Deep Tissue Massage, Thai Poultice, Bamboo massage
Aroma spa Ocea Wrap, Aroma Hot Stone Massage,Frangipani Scalp massage
Exotic Lime & Ginger body scrub, Exotic Coconut Wrap, Elemis face and body
Treatment procedure, customer service focus, column management
Time management, Upgrading treatments, Client satisfaction
Silver spa software
Micros and smart systems
Face and body
Bio surface peel
Micro zone treatments
2015 ..THALGO TRAINING
Thalgo face and body
Advanced slimming treaments
OPTIPHI TRAINING 2017
Anti aging facial
Skin rejuvenation peel
Lipohydroxy acid peel
ZO SKINHEALTH TRAINING 2017
Zo stimulator peel
Zo brightening peel
Zo invisa peel
DERMAPEN TRAINING 2018
Dermapen skin and hair treatment
Employee of the month
Onboard celebrity Cruises 2009
Dermalogica psp 2014
Top Thalgo retail therapist 2015
Featured on SAA Sawubona magazine
Fashion & beauty, music, movies, health studies, reading & outdoor activities
Aqua Spa Manager Nikki Chelin 076*******
Scottbugh Health and Beauty Institute 081*******
27 July 2016
To whom it may concern
I am writing to you with regards to Mandy Nxumalo.
I have known Mandy onboard the celebrity solstice for three contracts, As Mandy's manager, I can sincerely recommend her as a huge asset to your company.
Steiner Transocean Ltd is the most well know company responsible for placing beauty therapist, massage therapist, fitness directors, hairs stylist and nail, technicians on board spa on over 136 Cruise ships world.
At all times Mandy is extremely well presented and takes pride in her appearance as she does with her client care and quality of treatments given to her guest .Mandy receives many good comments which only reflect her professionalism and her rapport she builds with her guest.
Working for Steiner has also lead Mandy to experience working with many different nationalities and to travel to various part of the world enabling her to gain much more knowledge and experience
Mandy is also very used to work under pressure and having to achieve cruise targets through both services and retail. Mandy only gives her clients the best information and home care they need.
Personally Mandy is a delight to be around, always very positive, enthusiastic and full of energy. Always with a drive to succeed a will to do well in everything she does
I can only honestly recommend to you with full confidence, that Mandy Nxumalo will benefit your company.
For any assistance please do not hesitate to contact me
Nikki Chellin 076*******