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Manager Customer Service

Location:
Dubai, Dubai, United Arab Emirates
Posted:
September 18, 2018

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Resume:

To join an organisation that will allow me to perfect my career path and grow my responsibilities and foster my creative and management contributions, which in time will allow me to be an integral part of the decision making process in that organisations expansion plans.

HELWAN UNIVERSITY: BS Commerce and Business Administration 2001

-Grow with us -Body Language skills

-Disciplinary Action -Leadership skills

-Designated Trainer -Food Safety PIC Program

-Key Performance Management -HACCAP

-Recruiting and Hiring Program -Quality Assurance Program

-Fidelio material control, FMC, Gold -Food cost managing

-Bedrocks program -Performance Appraisal

Food and Beverage enthusiast with over 20 years of professional experience in restaurant management and proven success in organizing tasks, increasing sales and multiplying material and resources. Passionate team builder with a strong will to succeed and break through the clutter.

Knowledge of food and beverage business management principles involved in

Strategic planning, resource allocation and budgeting.

Proven budget planning skills as well as operation profit & loss.

Food and beverage menu engineering and development.

Process oriented with a deep understanding of the production process.

Know how of health department rules and regulation with PIC training

Certificate from Dubai Municipality of food control department

High level of customer service including setting up type of service sequence SOP,

House rules and regulations

Team building and evaluating

STAR CORPORATION – LEOPOLDS OF LONDON (January 18-present) Restaurant General Manager

Oversee entire operation of all F&B departments, in charge of a head count of 62

And a 1 million AED Monthly sales.

Conduct operational budgets with monthly P&L analysis and monitoring.

Monthly staff targets and motivational pushes to allow them to perform their

Level best

Create new revenue opportunities, setting up a string catering drive, rising

Business operations by 25%

Handling the day to day F&B operations, Monitor and improve customer

Satisfaction levels same outlet level to increase retention

Responsible for cost controlling on the entire F&B department,

oBringing food cost and wage budgets under check.

Hiring, training & appraisals of staff.

Liaise with marketing functions to optimize restaurant offering.

INDEPENDENT FOOD COMPANY – PARKER’S RESTAURANT (2016-2017) RGM /Acting Operation Manager

Managing operations of two high volume restaurants and organize staff of over 100 employees

Total operational and financial responsibility for an individual units

Directly perform hands-on work on an ongoing basis to train employees, respond to customer service needs, or otherwise role model appropriate behaviors in the restaurant

Managers provide overall leadership; recognize and motivate members of the team; coach and train the team for operational excellence

Ensure Occupational Safety and Health Act, local health and safety codes, and company safety and security policy are met

Control Profit & Loss (i.e., plan attainment) by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions

Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards

Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

AL SHAYA GROUP LLC (2013-2016)

SENIOR MANAGER 3 – The Cheesecake Factory Dubai Mall / Dubai Festival City

Manage front of house restaurant operations for this high volume restaurant.

Take the role as leaders in providing excellent customer service, directing the culinary department of the restaurant and achieving the sales objective of the company.

Scheduling a front of house staff up to 170 members, entire restaurant crew is 340 working staff.

Oversee employee relations encompassing staff recruitment, training and performance evaluation

Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction.

Report directly to Corporate, and communicate with regional area locations.

Ensure the integrity of restaurant operations through excellence in customer relations.

Motivating staff in the form of appraisals, employee of the month awards, promotions, incentives and outdoor picnics when they get public holidays or dry days..

Maintain, encourage and possess “ownership mentality”.

Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner.

KUWAIT FFOD COMPANY (AMERICANA) (2006-2013) Restaurant General Manager – TGI Friday’s Restaurant ( Mall of Emirates)

Manage front house/back house restaurant operations for this high volume restaurant.

Direct efficient guest flow through participative shift management, scheduling a full working staff of up to fifty crew members including servers, bus persons, Store keepers, Kitchen staff, hosts/hostesses and bartenders.

Oversee employee relations encompassing staff recruitment, training and performance evaluation

Prepare attendance for managers, supervisors and 45 staff.

Handle monthly inventory and vendor relations to ensure the timely and cost-effective purchasing of food, beverages and small wares.

Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction.

Prepare and track sales budgets, consistently meeting a monthly sales volume of AED 1,100,000.

Hold P&L accountability; manage sales analysis, forecasting, and reporting activities.

Intercontinental Hotel HURGADA (ABU SUMA) Egypt (2004-2005)

Restaurant Manager

Ensure proper guest service.

Achieving the targeted budget set by the management.

Attend daily briefings with the management and with the staff.

Controlling cost by reusing equipments that are in proper conditions, saving power, keeping minimum staff level, selecting the proper quote from the vendors and contractors, etc.

Keeping petty cash records.

Giving proper reports and happenings to the RGM on a day-to-day basis.

100% table visits to ensure guest satisfaction

Applebee’s Restaurant – Doha, Qatar (2002-2004)

ASST. Restaurant manager and international Applebee’s elite

Oversees and supervises daily operations of the restaurant;

Prioritizes, schedules, assigns, trains, reviews and evaluates assigned restaurant staff;

Participates with operation management team to originate, plan, develop and implement long and short term goals;

Monitors integrity of restaurant operation and the provision of services;

Delegates and oversees bartending, kitchen supervision and table service duties;

ARABIC AND ENGLISH (FLUENT)

MS OFFICE: WORD, EXCEL AND POWERPOINT

Restaurant application: ORACLE, MICROSTOF DAYNAMIC NAV, JUPITAR & MICROS SYSTEM

MICHAEL OLIVERA : DIRECTOR OF OPERATIONS .STARCORPORATION COMPANY / 058*******

ADEL KASSAB: DIRECTORY OF FOOD QUALITY ASSURANCE . INDPT COMPANY /O562543998

ELIAS MEDDBAK : DIRECTOR OF OPERATIONS : AL FAHEEM COMPANY /

056*******

I HEREBY CERTIFY THAT THE ABOVE INFORMATION IS TRUE AND CORRECT TO THE BEST OF MY KNOWLEDGE AND BELIEF.

Emad Hamdi Ibrahim Youssef

Emad Hamdi Ibrahim

Address : Dubai-UAE Place and Date Of Birth: Egypt, Oct, 7th 1976

Mobile : 009*********** Nationality: Egyptian

Email : ac63ia@r.postjobfree.com Marital Status: Married

Objective

Education and Training

Summary of Qualifications and Skills

Professional

Experience

Professional Experience

Professional Experience

Languages

Computer

References



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