Accounting/customer service/ administrative support

SUMMARY

SKILLS

EXPERIENCE

ROBERTA ALLEN WILLARD

LINKEDIN PROFILE, C: 610-***-**** *************@*****.*** Experienced in all office procedures . Customer Service, Bookkeeping & Accounting are also part of my skills that I have to offer a new employer.

Trained in QuickBooks/Microsoft

Office/Excel/MAGIC

Quick to take on tasks and eager

to learn and complete in a timely

manner

Experienced in Payroll processing,

Bookkeeping, A/R - A/P

Hardworking and dependable

with a flexible schedule

08/2012 to 06/2018 Customer Service Representative U-POL, INC - Stockertown, Pennsylvania

Answer all incoming calls and direct the call to the appropriate staff member requested or assist personally to accommodate the customers needs

Enter all incoming orders via e-fax checking pricing for accuracy and stock availability. If needed will contact customer

Assist all Sales Technician to enable them to get the answers they need to make the sale of product to the customer

Contact customer for additional sales at end of month Track shipments for customers once the shipment left our warehouse and was in transit so customer could schedule delivery on his end Report damage/missing claims to trucking companies any damages that might have incurred in shipping for reimbursement to company 09/2005 to 05/2008 Payroll Administrator

Blue Ridge Erectors - Bangor, Pennsylvania

Assisted Office Manager with all requested office procedures Payroll was done for 100 employees with Union dues, deductions, etc Union program reports were submitted on a monthly basis with dues owed for each union worker. Submitted monthly Manning Reports sent to the State of New Jersey. Also company quarterly taxes

Assist owner with any reports, figures, payroll info etc. needed to run the company

Assist with yearly audits by acquiring the payroll information needed for the time period in which the audit was being done. Research new policies ACTIVITIES AND HONORS

EDUCATION AND TRAINING

Certificate of Completion:

49CFR/IATA/IMDG Training for U-POL, LTD.

Trained and tested in the transportation of Flammable Liquids. Certificate upon request

High School Diploma: Busiess/Clerical

Phillipsburg, New Jersey, United States

Centenary College, Hackettstown, New Jersey. Accounting 101 (B+)

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