Customer Service Sales
Resume:
DANNY T. DINH
***************@*****.***
OBJECTIVE:
●A recent graduate with a Bachelor’s in Human Resources Management who is seeking for a Receptionist position, where I can utilize my proven customer relations, professional abilities, skills and education to benefit the organization.
SKILLS:
●Excellent verbal and written communication skills
●Demonstrated track record of leadership (in school and community)
●Strong interpersonal and negotiation skills; ability to interact with candidates, employees and vendors at all levels and sensitive to the needs of the organization while delivering outstanding customer service
●Ability to be flexible and adaptable to changing priorities and to working with a virtual team
●Ability to maintain confidentiality of highly sensitive information
●Proficient in Microsoft Word, Microsoft Excel, Powerpoint and HRIS Softwares (Tableau, Survey Softwares)
COURSEWORK PROJECT:
Analyzed Macy’s Business Strategy & Provided Recommendations, Dec 2017
●My teammates and I visualized ourselves as members of the Senior HR Team to analyze Macy’s recruitment/selection and performance management to see if their strategy and action are aligned in productive manner
●As a team, we were able to propose a different HR plan to input some best practices and recommendations that can help Macy’s achieve their competitive advantage
●Working on this project as a team, I learned how to tackle more complex problems rather than working by myself, share diverse perspectives, develop my own voice and perspectives in relations to peers, develop new approaches to resolving differences, and hold one another (and be held) accountable
●Working on this project helped me reinforce my skills/abilities by refine understanding through discussion and explanation, give and receive feedback on performance, learn how to prioritize urgent/important tasks, and plan/manage time
WORK EXPERIENCE:
Tomi Sushi & Seafood Buffet, San Jose, CA
Sever, June 2017 - July 2018
●Delivered exceptional, friendly, and fast service
●Skillfully anticipated and addressed guest’s service needs
●Answer customer inquiries and resolve issues promptly
●Ensure all dining table are set up for the next customer and to the proper standards
Clarks, Santa Clara, CA
Sales Associate, June 2016 – June 2017
●Set daily personal sales goals and met them
●Greet all incoming customers in a friendly and courteous manner
●Answered and directed calls from customers, shipping companies, and other store locations
●Kept detailed records of online customers transitions in Excel
●Complied my sales report in Excel
●Operated a variety of company’s equipment, including printers, personal computer, and scanners
Uniqlo, Milpitas, CA
Sales Associate, Sep 2015 – Mar 2016
●Meet and exceed sales goals
●Provided excellent customer service by attentively listening to customers and assisted them in making the right choices based on their needs and personal preferences by utilizing the UNIQLO service standards
●Maintain brand and operational standards
●Assist management to identify and resolve issues in the store
EDUCATION:
San Jose State University; San Jose, CA, GPA: 3.02, Fall 2017
Bachelor of Science – Business Administration / Human Resources Management
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