Christina H. Foster (email) c ac63gv@r.postjobfree.com Cell: 425-***-****

Address: ***** ***** *** ** #* Kirkland WA 98034

Strengths – I have a passion for and excel in customer relations (personally mentioned on Tripadvisor 4 times since starting with Marriott in March 2013 and have had numerous notes written to both myself personally and to my managers over the years expressing delight in my service and performance)

● Highly motivated with proven leadership and

teamwork skills

● Strong desire to succeed and continuously strive for excellence

● Organized and focused to weigh all options and

execute the best strategy for efficient results.

04/2017 - 07/2018 Mobile Creche & St Cathrine’s school for orphans and disabled M umbai India +447*********

● Classroom planning and management for

children between the ages of 6-11 years old

with classroom sizes between 8-20 students

● Prepare and maintain a higher energy and easy

to learn environment where children feel

accepted and are motivated to engage with

each other and want to participate

● Assist with fundraising through cold calls, letter writing and use of contacts in the expat

community

03/2015 - 04/2017 Customer Service Assistant (London Bridge Group) Transport for London U K +442**********

● Delivering first class service to all our customers by actively seeking out those in need and

helping with ticketing, directions and advice

● Detailed and confident during security checks in order to ensure the safety of my fellow

colleagues and customers

● Providing excellent levels of service through

managing time in order to assist the station

supervisors to make sure our customers always

feel valued and get a faster, simpler and stress

free journey even when delays or service

interruptions occur

03/13 – 3/15 Assistant Manager at Gillray’s Steakhouse & Bar M arriott County Hall, L ondon +442*********

● Responsible for delivering a five star luxury

lifestyle guest service experience for our guests

through the supervision of a staff of 25

associates in a restaurant that seats 108 with

another 60 seats in the bar area

● Increased guest satisfaction levels for breakfast service in Gillray’s by 11.7%

● Responsible for managing schedules and

running payroll reports daily and weekly through

our Blue Cube system

● Writing performance reviews (30,60,90,

mid-year and annual) and holding associates

accountable through one on one sessions and

evaluations

● Conduct regular training classes on menu

knowledge and customer service tips

● Created mise en place lists and restaurant par

order level sheets to ensure accountability for

employee performance and sufficient supply

levels

06/11-12/12 English language Teacher - Galindo Inlingua Language School B elgrade Serbia +381*********

● Classroom management of over 50 students in

class sizes of 8-10

● Curriculum development and creative lesson

planning to encourage students to engage in

conversational English on current headline

topics and in everyday situations

● Prepare, issue and score students on

standardized testing and levels for the Council of Europe Cambridge

09/10- 12/10 Restaurant Manager - Star Noodle Restaurant M aui HI 808-***-****

● Head hunted to manage this new and upcoming

ethnic fusion restaurant with a staff of 20 in a

restaurant that seats 50 with 8 bar seats

● Managed and marketed on social media sites

● Handled daily cash banking and bank drops

● Conducted employee evaluations, hiring and

training of new employees

● Managed scheduling and payroll of staff

● Conducted monthly staff meetings and training

● Responsible for the daily and monthly inventory, ordering and profitability of liquor, wine and

sake menus and supply

07/09- 09/10 Restaurant Manager - Westin Kaanapali Ocean Resort Villas M aui HI 808-***-****

● Managed a staff of 10 in Pulehu Italian

restaurant with 116 seats and 4 bar seats

● Managed a staff of 12 in Pailolo sports bar with 72 restaurant seats, pool service for 2 pools and

6 bar seats

● Responsible for promotion of the hotels

signature sports bar restaurant and fine dining

Italian restaurant (created table marketing and

signage for sporting events and restaurant

promotions, in-room fliers, reward loyalty

program for concierge referrals, hotel wide

phone marketing blasts, social media marketing)

● Developed sales incentives and upselling

incentives for service staff

● Maintained logs and inventory control

● Weekly scheduling, monthly service trainings,

nightly table touching

● Ensure high “Ecosure” standards of cleanliness.

● P&L forecasting accountability

0 8/06 – 07/09 Assistant Restaurant Manager - Hyatt Regency Maui Lahaina HI 808-***-****

● Opened and assisted in the management of a

staff of 60 for Hyatt’s 8.2 newly renovated

million dollar 3 meal restaurant Umalu which

included a market and deli, pool service, 2 bars,

restaurant seating for 160, bar seating for 20 and lounge seating for 32

● Assisted in the management of a staff of 30 in

Cascades Sushi and local fusion restaurant with

30 seats in the sushi bar, 128 in the restaurant,

30 seats in the lounge and 12 bar seats

● Assisted in the management of a staff of 8 in

Spats Italian dinner restaurant with 80 seats and

14 bar seats

● Micros property expert

● Monthly forecasting and P&L review

● Created all floor plans, inventory and par order lists

● Trained service staff and incentivized them

through customer service games and sales

initiatives

● Managed scheduling and payroll of staff through

the Time Saver system

● Writing performance reviews (30,60,90,

mid-year and annual) and holding associates

accountable through one on one sessions and

evaluations

● Conducted monthly staff meetings and daily

pre-shift briefing

08/98-08/03 & 12/06 - 12/10 Server- Lead trainer/Banquet Server - Grand Wailea Resort HI 808-***-****

● Nightly personal sales between $1,000 and

$2,500.

● Prioritize and multi-task the many different

demands from a wide variety of local and

international clientele.

● Confident knowledge of food and wine with

certificates in food and wine pairing, wine

tasting and restaurant Japanese)

● Took the initiative to train in all Food and

Beverage departments within the hotel.

● Built a strong base of loyal clientele in addition to the tourism industry.

Awards Received

2016 Featured in “OTM” magazine for the numerous commendations from customers for making a difference 2015-2017 Received 4 Awards for excellence in customer service from Transport for London 2013 Excellence in Customer service award from Marriott County Hall Hotel 2009 Most Improved Star Voice Scores, Westin Kaanapali Ocean Resort Villas 2009 Highest Employee Approval Rating, Westin Kaanapali Ocean Resort Villas 2008 Manager of the Quarter, Hyatt regency Maui (Management staff of 65) 1999 Employee of the Month and Year, Grand Wailea Resort (700 employees)

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