Customer Service Marketing

PERSONAL STATEMENT:

Experienced marketing professional with demonstrable work ethic and ability to exceed key metrics, looking for an opportunity for continued professional growth and organizational success.

QUALIFICATIONS:

Strong attention to detail, accuracy and follow-through

Impeccable organizational skills complemented with a superior time management ability

Ability to multitask in a fast paced environment while maintaining high quality work

Able to work equally as well in team based and self-monitoring positions

Great amount of teamwork experience, both in leadership and contributing to the group effort in my individual areas of expertise

Astute marketing skills with an ability to reach out to all appropriate groupings of client base, as well as ability to develop profiling of individuals to help benefit research

Excellent communication skills, able to communicate effectively no matter the audience

Highly computer literate able to either use or learn most all computer based applications

Including but not limited to: Word, Power Point, Excel, Publisher, Adobe Acrobat

EDUCATION:

Bachelor of Science in Marketing, School of Management,; George Mason University, May 2010

WORK EXPERIENCE:

Warranty Inspection Services

Inspection Coordinator

Facilitate numerous claims challenges from all levels of organization involvement, while managing daily volumes of new claims through a full claim life cycle process.

Consistently the top metric performer across all qualifiers (Warranty Company calls handling requests, emails, conversion rate, tagging verbals, outbound/inbound calls) while exuding a concern/dedication for top tier customer service prowess

Deliver various insights to facilitate excellent business development strategies while improving cost savings and increasing overall revenues

Facilitate cross training in writing and review to assist other teams when necessary and handle inquires not expected of position

Regularly solve challenging customer needs providing customized solutions exceeding deadline expectations

Main Street Personal Finance

Marketing Coordinator

Served as project lead and primary support contact for numerous company-wide marketing campaigns.

Executed various marketing campaigns both traditional print and electronically internally/externally

Managed and creatively developed social media content; dispersing across multiple platforms

Executed strategic planning and coordination with multiple partner vendors through the efforts of creating and distributing of company marketing collateral

Provided quality assurance and precise auditing of any and all marketing activities including quantifiable data reporting

Business Wire INC

Client Service Representative

Assisted Account Executives in proposal compilations, competitive information gathering, and any pertinent information needed for closing potential accounts.

Executed various marketing campaigns both traditional print and electronically

Coordinated information dissemination to the newsroom and developed client specific new release strategies; further developing client confidence and relationships.

Served clients as the main point of contact for service related questions and issues and reported activity back to Account Executives for follow-up.

LEADERSHIP TRAINING & AWARDS:

Leadershape Leadership Conference (George Mason University, Fairfax VA (Sept 27 2008))

Pi Kappa Alpha International Leadership Conference(Philadelphia, PA (Nov 22-23 2006))

The Mason Leadership Institute(George Mason University, Fairfax VA (Feb 28, 2009))

Most Outstanding School of Management 301 Business Presentation (May 11, 2009)

Phone: 919-***-****

Email: ******.********.**@*****.***

Steven J. McDowell

September 2015- Present

October 2014- June 2015

March 2012- June 2013

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