Resume

Sign in

Manager Service

Location:
New Delhi, Delhi, India
Salary:
$ 2000
Posted:
September 18, 2018

Contact this candidate

Resume:

PRATAP KISHORE SETHI

Contact No.: +91-995******* E-Mail: ac63ed@r.postjobfree.com

~ Qualified F & B Professional~

SYNOPSIS

Nearly 11 years of qualitative experience in operations encompassing restaurant management, F & B Operations and Client Servicing in the hospitality industry.

Presently associated as Restaurant Manager in F& B Service Dept.: Hotel Park Inn by Radisson, New Delhi.

Ensuring customer satisfaction by achieving delivery of service quality norms. Strategising policies & procedures in operating systems to achieve greater customer delight.

Verifiable track record of maintaining procedures, service standards, operational policies and accomplishing cost savings.

Qualified Professional in Hotel Management from Trades Wings, Institute of management, Bhubaneswar, Odisha.

ORGANISATIONAL HIGHLIGHTS

Presently Associated as Restaurant Manager in F & B Service Dept. from April 2018: Hotel Park inn By Radisson, New Delhi.

April’2016 to March 2018 Asst. Manager in F & B Service Dept.: Hotel Park inn By Radisson, New Delhi

Reporting to the F & B Manager.

Taking care of service activities, overlooking kitchen activates, guest relation, taking care of inventories

Promoting guest satisfaction; attaining repeat business.

Inspecting the cleanliness and presentation of all china ware, glass, and silver prior to use. Check in with guests to ensure satisfaction.

Jan’ 14 to March 2016 F & B Executive in F & B Service Dept.: Hotel Park inn By Radisson, New Delhi

Reporting to the F & B Manager.

Taking care of service activities, overlooking kitchen activates, guest relation, taking care of inventories

Promoting guest satisfaction; attaining repeat business.

Inspecting the cleanliness and presentation of all china ware, glass, and silver prior to use. Check in with guests to ensure satisfaction.

Oct’ 12 to Nov 2013 F & B Executive in F & B Service Dept.: Park Ascent Hotel, Noida

Reporting to the F & B Manager.

Taking care of service activities, overlooking kitchen activates, guest relation, taking care of inventories

Promoting guest satisfaction; attaining repeat business.

Inspecting the cleanliness and presentation of all china ware, glass, and silver prior to use. Check in with guests to ensure satisfaction.

May’10 to Sep’ 12 Sr. Captain in F & B Service Dept.: Hotel Noor Mahal, Karnal

Reporting to the Restaurant Manager.

Taking care of service activities, overlooking kitchen activates, guest relation, taking care of inventories

Promoting guest satisfaction; attaining repeat business.

Inspecting the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction.

Dec’07 to Mar’10 Captain: Hotel ‘K.C. CROSS ROAD’ Panchkula, Haryana

Reporting to the F & B Manager.

Conducted advance planning of F & B operations with co-ordination concern dept.

Communicated service needs to chefs and stewards throughout functions.

Was accountable for service activities and looking after guests, bills, information, train new staffs, brief the staffs before operations and supervising.

Feb’07 to Sep’07 Captain: Hotel ‘Nagpal Regency’ Ludhiana

Reporting to the F & B Manager.

Successfully showcased advance planning of F & B operations with co-ordination concern Depts.

Corresponded additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

Distinction of setting up tables according to type of event and service standards.

Aug’05 to Jan’07 Hotel The Maya, Jalandhar

Growth Path

Aug’05 to May’06 Trainee Operational Assistant

Jun’06 to Jan’07 Sr. Hotel Operational Trainee

Reporting to the Captain.

Following all company standard operating procedures.

Welcoming and acknowledging all guests according to company standards.

Developing positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

AREAS OF STRENGTH INCLUDE

Food & Beverage Operations:

Ensuring compliance with pre-set quality & hygiene standards, aesthetic presentation of food and beverages.

Operations Management:

Handling operations, and rendering appropriate hospitality solutions to guest, welcoming the guests to the hotel.

Facilities Management:

Supervising maintenance of high standards of housekeeping, ensuring highest standards of hygiene and cleanliness including Infection Prevention Maintenance & upkeep of public areas, décor for festivals, banquet and parties.

Client Servicing:

Ensuring customer satisfaction by achieving delivery of service quality norms.

EDUCATIONAL CREDENTIALS

2004 Diploma in Hotel Management from Trade-Wings, Institute Of Management, Bhubaneswar

2002 Bachelor in Arts (Eco.) from Sambalpur University

1999 10+2 in arts from Jawahar Navodaya Vidyalaya, C.B.S.E., Phulbani

IT Skills: Basics & Fundamentals, MS Office, Net Surfing, IDS Software,Micros, Maya Software.

PERSONAL DETAILS

Date Of Birth 15th May 1982

Nationality Indian

Address At/ PO - Telibandh, Dist. Boudh, Pin - 762014. State – Odisha. India

Location Preference Delhi, NCR

Pratap Sethi



Contact this candidate