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Customer Service Sales

Cincinnati, Ohio, United States
September 18, 2018

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Charles Ayler

(Local to Cincinnati, OH and available soon)

Professional Summary:

•10+ years as a Loan Officer / Processor.

•Review residential loan application files to verify that application is complete and meets minimum submission standards.

•Reviewed Mortgage documents for 100% compliance accuracy.

•Experience handling VA, FHA and Conventional loans.

•Reviewed all mortgage ratios and calculations. • Ordered appraisal documents, W2’s, credit reports, pay stubs, etc.

•Ability to effectively relate to co-workers, customers and vendors using excellent verbal and written communication skills. • Strong analytical skills and attention to detail.

•Experienced in planning to accomplish goals.

•Managed mortgage software. • Available for an immediate start.

Professional Experience: Lending, Mortgage

Trugreen Lawn Care Feb 2018-Present

Telephone sales of lawn care

Constellation Energy January 2018- Feb 2018

Business sales of energy.

Anthem Blue Cross (SmartIT Staffing) October 2015 - January 2016 Health Plan Adviser

●Sold medical insurance during Affordable Care Act open enrollment.

US Bank (KForce Staffing) February 2015 - April 2015.

Loss Mitigation Representative

●Process documentation necessary for final decision.

Macys Customer Service, Mason OH, September 2013 - Feb 2014. Fraud Prevention Representative – (Call Center)

•Handled 200+ calls per day regarding customer fraudulent activity.

•Utilized multiple screens/programs at the same time. • Managed Excel spreadsheets for tracking client data.

Dialogue Marketing, Troy MI, Sept 2011 - Feb 2012.

Sales of Medicare Insurance – (Call Center)

•Sold Medicare insurance for retired folks.

•Provided up selling of company products and policies.

•Handled 100+ inbound calls per day. • Manage multiple screens/programs each day.

Metro Cars, Romulus MI, July, 2010-Sept 2010.


•Pick up and drop off of Passengers at airport to final destination.

Diversified Mortgage Services, Livonia MI, January 1993 - October 2010. Loan Officer/Processor

•Responsibilities included originating and processing of Loans for Mortgage.

•Processed Mortgage files.

•Reviewed Mortgage documents for 100% compliance accuracy.

•Handled VA, FHA and conventional loans.

•Reviewed all mortgage ratios. • Ordered appraisal documents, W2’s, credit reports, pay stubs, etc.

•Managed mortgage software.


•Oak Park High School Testing Center G.E.D, 1971.

University of Cincinnati, Third year (present)

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