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Employee Relations Manager

St. Johns, Florida, 32259, United States
September 18, 2018

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Maria Pesina

Human Resources Generalist

Jacksonville, FL 32259

***- ***- ****

• Resourceful and people-oriented professional offering sterling cross functional exposure in diverse areas encompassing HR operations, employee relations, conflict resolution, industrial relations, manpower planning, change management, benefit and compensation development, logistics, and inventory control

• Recognized as a keen strategist for identifying corporate objectives, organizing needed resources, and directing operational efforts to achieve desired results

• Strong leadership traits for consistently streamlining operations by utilizing in depth knowledge of human resources and operations management

• Articulate communicator who is fluent in Spanish with the ability to blend technical expertise with interpersonal skills to streamline and manage diversified business operational requirements Major Accomplishments

• Significantly contributed to the turnover reduction at 3 area plants. One plant was reduced by over 200%.

• Implemented a highly successful training program that significantly improved personnel performance and retnetion.

• Developed new recruiting methods that significantly increased applicant flow at 2 major accounts in Alabama.

Authorized to work in the US for any employer

Work Experience

Human Resources Generalist

Heritage Sportswear powered by Virginia T's - Jacksonville, FL August 2018 to Present

Environmental Account Services Manager


November 2017 to June 2018

• Supervise, train, and coach environmental services staff.

• Recruit and hire staff while enforcing and following federal and state requirements

• Supervise, coordinate, and evaluate the duties of the environmental staff

• Provide on-the-job training for staff

• Oversee the cross-training and development for multiple positions and duties

• Perform quality control and perform necessary improvements

• Order and maintain inventory for environmental staff

• Process payroll and budget for site

Environmental Manager in Training


May 2017 to October 2017

• Supervise, train, and coach environmental services staff.

• Recruit and hire staff while enforcing and following federal and state requirements

• Supervise, coordinate, and evaluate the duties of the housekeeping staff

• Provide on-the-job training for staff

• Oversee the cross-training and development for multiple positions and duties

• Perform quality control and provided input on disciplinary actions.

• Issue janitorial and laundry supplies and equipment to workers to ensure quality and timely delivery of services

Field HR Generalist

PACKERS SANITATION SERVICES INC - Guntersville, AL November 2016 to March 2017

• Recruit and staff multiple client sites in Northern Alabama. This includes staffing for new plant startups as well as ongoing turnover management

• Responsible for the coaching, development, and training of 2 ERP Coordinators

• Partner with Division HR Manager to align HR and operations strategic initiatives

• Implement, assess and monitor the Employee Retention Program for employees in their first 30 days

• Maintain open communications with all employees in the company. Manage concerns and questions that come from the field and office staff. Advise management staff of proper conduct regarding issues including but not limited to: hiring, discipline and external agencies

• Collaborate with Division HR Manager to perform investigations at the plant level to solve issues and concerns by customers and employees. Make sure all issues are followed up with and a resolution is reached

• Ensure hiring practices are in compliance with Federal and State laws. This includes but is not limited to: investigating identity theft issues, managing pre-employment screening and auditing I9s

• Ensures company operations comply with all external customer and government agency requirements including but not limited to EEOC, OSHA, and USDA

• Implement and manage Employee Retention Program, across Northern Alabama. Office Manager

Pilgrim's Pride Corporation - Guntersville, AL

January 2016 to October 2016

• Managed all three shifts of maintenance and refrigeration personnel. Responsible for all aspects of their professional development, schedules to include troubleshoot scheduling conflicts.

• Update department policies and procedures, including the construction and administration of recruitment plans

• Investigate employee relations issues and respond to employment related questions and requests while providing detailed investigative reporting to managers and supervisors

• Improve employee and client retention rates through active communication and problem solving efforts

• Developed organizational procedures and systems for office personnel, including filing, billing, accounts payable, payroll, and scheduling.

Office Coordinator P/T

PACKERS SANITATION SERVICES INC - Guntersville, AL October 2015 to April 2016

• Provided support for new hire procedures to include, assist in the hiring process, process new hire paperwork, filling our I9's and verify new employee identification

• Processed payroll, terminations, leave of absences, transfers, vacation tracking, and leave of absences

• Document disciplinary actions and terminations accurately and on time

• Document injuries reported, assist in investigations, and document appropriate paperwork received from the doctor

• Schedule appointments, create memos, generate and maintain employee databases Benefits Coordinator

Pilgrim's Pride Corporation - Guntersville, AL

October 2014 to December 2015

• Processed employee benefits including medical, dental, flexible spending accounts, and retirement.

• Provided benefit information to employees as well as educate employees in the use and administration of their benefits.

• Presented benefit information during new employee orientation; acted as primary source of information for open enrollment

• Administered company 401(k) and rendered advice to employees who had questions regarding their retirement options

• Managed company FMLA program and corresponded with employees' physicians to estimate required time off from work

HR Receptionist

Pilgrim's Pride Corporation - Guntersville, AL

July 2014 to September 2014

• Operated telephone switchboard, answered, screened, and forwarded calls to appropriate office

• Performed administrative support tasks such as proofreading, transcribing handwritten information, and operated calculators or computers to work with pay records, invoices, balance sheets and other documents.

• Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

• Analyzed data to determine answers to questions from customers or members of the public. Quality Technician

Pilgrim's Pride Corporation

June 2013 to June 2014

• Examined product and materials for defects or deviations from specifications.

• Found and removed faults at fixed stages of the production process (known as Hazard Analysis and Critical Control Point)

• Tested microbiological, chemical and physical samples making sure labeling was accurate, checked that production methods met relevant legislation.


B.S. in Business Administration

Auburn University - Auburn, AL


A.S. in Business Management

Snead State College - Boaz, AL



ADP, EEOC, EMPLOYEE RELATIONS, HR, HRIS, Housekeeping Supervisor, Hospital, Floor Tech, Salesforce Additional Information

Core Skills

Employee Relations, Onboarding, OSHA Compliance, Recruiting, Interpersonal Communication, Conflict Resolution, Organizational Skills, Multitasking, HR Policies & Procedures, Employmednt/ Labor law, EEOC, Decision Making, Problem-Solving, Bilingual-Spanish Key I.T. skills

• MS Office (Excel, Word, PowerPoint), MS Project, MS Access, MS Outlook, MAC, SharePoint, Assure, Kronos, Salesforce, HRIS, Blue Force, DSSI, Blackboard, ADP

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