Office Administration
Industry Preference: Construction Field
Qualifications Profile
Highly organized, performance-focused, and multifaceted professional with broad-based experience in customer service management, administrative functions, and operations oversight; coupled with construction management concepts, practices, and procedure. Effective at collaborating with customers, colleagues, and other stakeholders to ensure timely completion of projects and designated responsibilities. Equipped with outstanding ability to address and resolve various issues through methodical and analytical approaches. Noted for developing professional working relationships with clients, while maximizing business opportunities. Proficient with Microsoft Office Suite (Word, Excel, and Outlook) as well as DocuSign.
Summary of Relevant Experience
Office Administration and Operations Support
Arranged and facilitated monthly safety meetings
Ensured customer satisfaction and a safe workforce throughout the installation process
Managed the update of contractor tags in Avetta in close collaboration with contractors and project managers
Developed a pool of qualified and safe contractors for the use of project management teams
Rendered hands-on assistance to contractors in ensuring completion of supplier portal registration for the Tesla’s accounting system for P.O. issuance and invoice payments
Took charge of identifying and recruiting contractors for residential repairs after solar panel installations while securing a better and smoother customer experience
Document Preparation and Maintenance
Carried out key functions which included case management, reports generation, and correspondence preparation
Ensured the validity and maintenance of contactors licenses and certificates of insurance (COI) on all approved contractors, while submitting welcome letters to new contractors and sending non-disclosure agreements (NDA) for signature through DocuSign
Handled the processing of contractors applications in alignment with company criteria, as well as the maintenance of an approved contractor list
Calendar Management and Scheduling
Organized the work schedule of technicians and managed the dispatching of technicians in field through two-way radio
Administered the update of case notes, pictures, invoices, and schedule of any repairs in coordination with homeowners and contractors
Growth and Development Impact
Won the Employee of the Year Award in 2011 and Employee of the Month Award for the years of 2003, 2006 and 2011 at Alarmco, Inc.
Work Chronology
Global Supply Administrator, Solar Division, Subcontracts Dept. § Tesla, Inc., Las Vegas, NV 2017–2018
Residential Maintenance Coordinator § SolarCity Corp. (Acquired by Tesla, Inc.), Las Vegas, NV 2014–2017
Installation Coordinator Safety Director § Alarmco, Inc., Las Vegas, NV 2001–2013
Secretary § Grand Jury, Clark County, NV 1991–1992
Education and Credentials
Bachelor of Arts in Business Education § University of Central Florida, Orlando, FL
Notary Public, State of Nevada
Professional Development (Previous certifications)
License
Private Investigators Unarmed Employee License
Nevada Sheriff’s Card
Certifications
Cardiopulmonary Resuscitation (CPR) Certification/Training
Courses
Mechanics Lien Law of Nevada Course
10-Hour Compliance Course, Occupational Safety and Health Administration (OSHA)