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Customer Service Office

Location:
Las Vegas, Nevada, United States
Posted:
September 20, 2018

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Resume:

Office Administration

Industry Preference: Construction Field

Qualifications Profile

Highly organized, performance-focused, and multifaceted professional with broad-based experience in customer service management, administrative functions, and operations oversight; coupled with construction management concepts, practices, and procedure. Effective at collaborating with customers, colleagues, and other stakeholders to ensure timely completion of projects and designated responsibilities. Equipped with outstanding ability to address and resolve various issues through methodical and analytical approaches. Noted for developing professional working relationships with clients, while maximizing business opportunities. Proficient with Microsoft Office Suite (Word, Excel, and Outlook) as well as DocuSign.

Summary of Relevant Experience

Office Administration and Operations Support

Arranged and facilitated monthly safety meetings

Ensured customer satisfaction and a safe workforce throughout the installation process

Managed the update of contractor tags in Avetta in close collaboration with contractors and project managers

Developed a pool of qualified and safe contractors for the use of project management teams

Rendered hands-on assistance to contractors in ensuring completion of supplier portal registration for the Tesla’s accounting system for P.O. issuance and invoice payments

Took charge of identifying and recruiting contractors for residential repairs after solar panel installations while securing a better and smoother customer experience

Document Preparation and Maintenance

Carried out key functions which included case management, reports generation, and correspondence preparation

Ensured the validity and maintenance of contactors licenses and certificates of insurance (COI) on all approved contractors, while submitting welcome letters to new contractors and sending non-disclosure agreements (NDA) for signature through DocuSign

Handled the processing of contractors applications in alignment with company criteria, as well as the maintenance of an approved contractor list

Calendar Management and Scheduling

Organized the work schedule of technicians and managed the dispatching of technicians in field through two-way radio

Administered the update of case notes, pictures, invoices, and schedule of any repairs in coordination with homeowners and contractors

Growth and Development Impact

Won the Employee of the Year Award in 2011 and Employee of the Month Award for the years of 2003, 2006 and 2011 at Alarmco, Inc.

Work Chronology

Global Supply Administrator, Solar Division, Subcontracts Dept. § Tesla, Inc., Las Vegas, NV 2017–2018

Residential Maintenance Coordinator § SolarCity Corp. (Acquired by Tesla, Inc.), Las Vegas, NV 2014–2017

Installation Coordinator Safety Director § Alarmco, Inc., Las Vegas, NV 2001–2013

Secretary § Grand Jury, Clark County, NV 1991–1992

Education and Credentials

Bachelor of Arts in Business Education § University of Central Florida, Orlando, FL

Notary Public, State of Nevada

Professional Development (Previous certifications)

License

Private Investigators Unarmed Employee License

Nevada Sheriff’s Card

Certifications

Cardiopulmonary Resuscitation (CPR) Certification/Training

Courses

Mechanics Lien Law of Nevada Course

10-Hour Compliance Course, Occupational Safety and Health Administration (OSHA)



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