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Domain Services Change Coordinator

Louisville, Kentucky, United States
September 20, 2018

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OBJECTIVE: To secure a position in Information Technology that allows me to learn new and innovative systems and programs in the computer science community and also contributing as a key employee with my extensive experience in computer administration and maintenance.


Domain Services Change Coordinator

Aug 2018 to present CompuCom Contractor (contract to end at the end of October)

Contracted to Coordinator Domain Services in our Mexico Office in 3NET Project to change their portion ofl 7000 servers from 3. To 100. IP Configurations

Used Service Now to Coordinate all Domain Service Tasks, Followup and insure that tasks are accepted and complete successfully.

Work with NBC management to Create Changes in Service Now for new 3NET Projects and Coordinate Implementation Process to include sending out notifications and email to chase CTASKs acceptances and Group Approvals

Change Coordinator for 3NET Changes

Creating reports for NBC 3NET management to track successfully implemented changes and upcoming changes for the following weeks.

Create and send morning reports to Mexico Domain Service Team for CTASKs to be reviewed and accepted each day and upcoming Tasks that are scheduled to be implemented and started for the next 2 days.

Used Service Now to create reports using filters.

Participating in management conference calls weekly to discuss Change progress.

Setting up Jabber meetings for implementation of Changes that I coordinated. Insuring all involved group leaders were in chat and change was successfully implemented. Then doing closing follow-up tasks.

Following up on IP address changes by pinging addresses to insure changes were made and sometimes nslookup for name resolutions needed for Changes.

Understanding processes in changing IP Addresses on Servers and changing DNS servers on associated servers.

Care Giver-

2013-Aug 2018

Care for Elderly with Dementia and Physical limitations

Prepare Meals

Bathing and Entertainment

Brooksource/ IT Call Center-Contractor

6/11 to 12/11- Humana Call Center- Temp

Solving login and connectivity issues for Humana Associates, Meca and MAPA Agents

Troubleshooting Humana Systems to include Microsoft Operating Systems XP and 7, Microsoft Word, MAPA, TPX, Citrix Application Systems, Outlook, Lotus Notes, Internet Explorer, CA, CCP

Install/uninstalls, System Updates, network and wireless and network troubleshooting.

Pearson Computer Services – Contract Work

9/08 to 2013 – Owner/ Project Manager

Small Business Server Installs

Server Admin

Set up email accounts

Install all operational components for Business Servers

Computer and Laptop Repairs and Installs

Hired contractors to install wiring

Customer Service and Sales

Information Infrastructure Technician- Manufacturing Plant-

11/05 – 9/08 DuPont Performance Elastomers, Louisville, KY-

IT Lead contractor.

Reports to the Regional IT Manager and is responsible for information systems infrastructure support for Local and Wide Area Networks, servers, PC clients, data communications, server and client side software applications and operating systems for the Louisville Plant.

Monitor all site activity and report to IT Manager if problems arise. No local management

IT Lead for Louisville Plant – Working Manager responsible for overseeing installation, configuration, enhancement, and maintenance of over 200 computer systems, printers and networks deployed in administrative and manufacturing departments

Managing shutdown for IT Department to include all computer wipes and redeployments to headquarters.

Successfully tracked inventory accountability with no losses and met all project timelines. Coordinated all IT projects during site close while working closely with site management, manufacturing project managers and contractors to insure timelines were met.

Managed IT Project for new Resource Center location successfully meeting timeline, budget and equipment installation requirements.

Worked with router contractors and Cisco to create reports to present our case to upgrade our current network configuration to a full T1 line successfully.

Supervised, managed and made changes to backups, restores, and backup policies using Backup Exec

Successfully tested and made changes to the Emergency Disaster Recovery Plan per Corporate Guide Lines- Quarterly Testing of Disaster Recovery Plan and equipment.

Insured Information Processes were secure and met Dupont requirements. Audited systems and users for DISO (Dupont Information System Operations) compliance. Successfully created and completed a TimeLine to bring Louisville Site into compliance with DISO.

Successfully completed all DISO COTs (Critical Operating Tasks) for site within timeline. Held quarterly DISO training presentations to all employees and management.

Work closely with department heads and/or designated staff to identify and prioritize information systems requirements, communicate institutional requirements to vendors and outside organizations, and is the primary communicator of IT project status, risks, issues, and expectations to Plant Management.

Implement, and maintain procedures, policies, and standards to continuously improve departmental and institutional IT efficiency.

Provide secondary support IS personnel- third level support to help desk technician to resolve user issues, which apply to site.

Supervised the support of 200 users running 2000, Windows XP and five (5) servers running Windows 2000/NT and Server 2003; completed all computer upgrades to XP from 2000.

Successfully implemented asset management plan for inventorying equipment; Developed Access, Inventory database, search engine and Site map to easily locate and connect to employees and computers within the Dupont Manufacturing Site and to help facilitate asset inventory and deployment of over 200 computers.

AD Admin for Server 2000 and 2003 Active Directory. Setting up Groups, permissions, access and securities etc. downloading updates and monitoring servers to include IP21 Server for Process Control Systems

Location and distribution management for all Laptops and computers. Computers vary from IBM 300s and older models. New Dell GX Optiplex series and Dell and IBM Laptops.

Change management for site. Responsible for installations and configuring of all new software and formatting of new computers. To include SAP, Reflections, Aventail, Integrity, Lotus Notes, Office, Nexus, Virus Scanners, Firewalls and some training in Peoplesoft.

Successfully completed migration from Microsoft Professional to XP on all plant computers to included reinstallation and configuration on all plant software and applications

Local Notes Administrator e.g. new account setup, access to data, user and group administration, and troubleshooting as needed.

Creating Batch files to setup securities install software and run fixes for software on site computers.

Managed Printer Troubleshooting and Lease Maintenance for local and networked printers throughout plant

Off Site, after hours 24/7, and emergency contact

Developed Generic SOP for National Contracting It Specialists

DISO Officer for Louisville Office – Dupont Compliance and Security Officer-Applied Corporate Security regulations to DPE Site to lock-down systems for new DuPont Security Platform. (Reconstruction)

Part of Team that eliminated 80% of Level 5 vulnerabilities to corporate network in order to develop 2-Way Trust with Dupont.

Successfully managed Local Project to Eliminate ALL Level 5 vulnerabilities for Local office.

Software deployment: SAP, Remedy, Office, Lotus Notes, Aventail, Integrity, Nexus, Dameware, Web Meeting, GuardianEdge Encryption, SAV, Hyenna, BlazeLims, Minitab Altiris etc.

Information Technology Instruction

10/04-10//05 Decker College

Instructor for Word, Excel, Access, PowerPoint and Information Systems and Internet

Member of Board of Directors

Received MOUS Certifications in Office Programs

Created curriculum for all courses and testing

Assisted with merger of Microsoft Server 2000 to 2007

IT Technician

10/03 – 10/04 Excel Health

Repair and installations for all computers in Home Office.

Training on all new software

Assisted in Web installations and SQL server database installations

Created database and library for all software to track certifications and for easy access

In charge of help desk calls for tri-state offices

In charge of back-ups for servers

Loaded updates to servers

Administrator to .Net Server

Monitor and repair Citrix Applications

In charge of back-ups for servers

Loaded updates to servers

Administrator to .Net Server

Email User Administrator and monitoring

Unix Server Monitoring


Sullivan University, Louisville, KY

MCSE –Microsoft Network System Engineer Certification

Sullivan University, Louisville, KY

Computer Science/Information Technology Associates – 3.7 GPA

A+ Certification

Sullivan College, Louisville, KY

Associate Degree in Business/Marketing and Sales Management Graduated with 3.9 GPA

US Regular Army

Army Achievement Medal

Clerical Management

Pershing Missile Crew Member

Secret Clearance 1984

DISO Certifications – Level 100 and 200 Courses in Security Organization


MOUS Certified in Word, Excel, and PowerPoint

Lotus Notes Administrator Certification

1998-2001-Series 7 Certification with Morgan Stanley/ Operation Manager and Compliance Manager for Satellite Office/Online Service Coordinator for Tri-State Area


Excellent problem-solving and customer service skills

Organizational, learning, adapting and communicational skills

Team player and independent worker.

Instructor of Information Systems, Office Software, Security guidelines for employees

Capable of creating system monitoring reports and /or evaluating reports.

Excellent Innovated and Creative Thinking abilities.

Multi-Tasked Oriented.

Software and OS Systems Experience includes but is not limited to:

SQL Server, WIN2000, XP, Server 2000/2003/NT, Office Software, Citrix troubleshooting, some Java, Veritas backup software, object orientation,

Non-managed network switches, and hub troubleshooting and monitoring

Making RJ45 cabling, fiber optics box repair and troubleshooting, batch file writing, DOS commands, changing logon scripts and fixes, administrating and troubleshooting remote access, TCIP, DHCP, DNS, Terminal Servers,

Lotus Notes Admin, Exchange, Novell Admin, GroupWise/User and Group Admin, Group Policies, Active Directory Administration for new accounts/securities/password/access

Monitoring IT/Security Policy adherence, Project Management/Installation and Software Implementation.

IT Project site Manager for company closure.

SOP creation and modification.

Security Implementation.

Compliance Officer.

Secret Clearance and have been responsible for security of highly sensitive data in US Army.

Held Series 7 License, Health and Life and Automobile Insurance License

Office Manager and Compliance Officer for Morgan Stanley Satellite Office

CSR for Tri-State Area Training on New Online System Rollout for Morgan Stanley-Training at Corporate Office /Twin Towers in New York City

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