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Project Management

Location:
Toronto, ON, Canada
Posted:
September 17, 2018

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LUBNA THARIA

**** ********** ***** ***********, ** L5M4B3

Mob: 416-***-**** Email: ac62z8@r.postjobfree.com

CORE STRENGTHS

Effective communicator, excellent interpersonal and written communications skills, able to convey project updates to various levels within the organization, while maintaining healthy relationships with co-workers and clients.

Handle on-going client projects and change requests from initiation to post-launch support.

Develop and maintain detailed project schedules, maintain logs for issue tracking, manage action items, changes, risks and deployment schedules.

Within project, define priorities and ensure deliverables are aligned with project timelines to mitigate decisions to the benefit of the project.

Assess risks and provide management an analysis of impact on project timelines, cost and delivery.

Work meticulously with Procurement team to develop, consolidate and reconcile management and resource allocation reports.

Manage project and resourcing costs to ensure overall project profitability.

Provide subject matter expertise in areas including: project scope definition, risk identification, project methodology, resource allocation, facilitation, and other areas based on established projects management techniques.

PROFESSIONAL EXPERIENCE

Indigo – Project Management

April 2016 – June 2018

During my tenure I have worked on various projects: PCI Compliance

SIEM

IDPS

SOC

BIT9

SolarWinds

In my current role, I:

Facilitate external audits on behalf of IT Operations, and successfully manage internal team members through preparation and remediation activities.

Manage communication and follow up with control owners on gaps identified.

Brief employees, LOB application leaders, Management and Stakeholders on project activities and project status.

Prepare management reports and generate key metrics.

In coordination with business application and operations team members, take ownership for managing IT key controls and processes.

Coordinate the conducting of periodic control tests (e.g. monthly, quarterly), track results, and manage remediation activities through to completion using a risk-based approach.

Managing, tracking and reporting semi-annual firewall reviews as per PCI requirements.

Worked with team on CSIRT (coordinated and participated in CSIRT activities – PCI Compliance)

Keep informed of changes to PCI and other applicable laws/regulations, and continue to improve controls and policies accordingly.

Manage Penetration Testing, Data Protection, Network Security programs.

Gather, organize, consolidate and manage all documents required for PCI compliance within the Sherpa tool (Telus tool).

Communicate with Telus teams in several cities to coordinate and facilitate project meetings.

Tracking all the projects handled by IT Operations to minimize the delay and help to remove roadblocks in order to deliver projects on schedule.

Helping to track the status of Large and Small format stores from IT perspective. Page 2 of 5

CIBC – Project Coordinator (Server Migration)

Oct 2015 – March 2016

Interact with business to gather requirements and to propose effective and efficient design.

Ensure projects align with the business and IT strategies, influencing the development of plans and processes in supported organizations.

Responsible for the delivery of a particular solution on the date committed.

Analyze, define and co-ordinate the participation of others in the definition of efficient, cost- effective business intelligence solutions which supported client business processes and functional requirements.

Examine the business requirements and then define how the IT solution would address those requirements.

Actively participate with stakeholders in project progress meetings and monthly project reviews (e.g. Planning and Status).

Perform various project administration tasks, including coordinating meetings, taking meeting minutes, forwarding communication releases, creating project documents, templates and performing maintenance of project tracking logs (i.e., issues, change control, etc.) in order to satisfy project management processes.

Assist in the resolution of data inaccuracies and inconsistencies with internal and external business partners.

Work with the Project Manager overseeing the project's list of action items, and brief the team on a weekly or monthly basis.

Ensure the scheduling of project changes is aligned with the program timeline and other dependent deliverables.

Extensive use of Service Now platform to submit and manage change tickets, assign change tasks to technical team resources, gather required approvals while keeping into view enterprise standard change management policies and timelines etc.

Attend change review calls (TAB/CAB) and provide justification and insight into the changes as needed.

Work side-by-side with senior managers to plan and co-ordinate the decommissioning of virtual and physical servers.

Manage business expectations and effectively communicate risks and constraints. Exchange Solutions - Project Coordinator

June 2015 – Sept 2015

Functional experience in performing compliance duties for SOC1, SOC2 and PCI (Payment Card Industry).

Highly skilled in recognizing key risks and controls.

Hands-on experience in development of review programs and testing strategies governing asset and corporate compliance regulations.

In depth knowledge of managing compliance test program steps.

Strong understanding of programming principles and security best practices.

Proven skills gathering, documenting and communicating requirements.

Produce progress reports and committee meeting minutes and follow-up with the relevant individuals.

Using Confluence/JIRA to manage and update all project activities.

Work on the project migration of applications from CVS to GIT.

Liaise with internal service groups and infrastructure resources to deploy the changes

Document prep including org charts (Visio), pivot tables, meeting minutes, excel, etc.

Recommend corrective solutions or measures to the management following gap analysis and observations within the project.

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ATOS Canada - Project Coordinator/ System Administrator May 2014 – April 2015

This job was the continuation of the Siemens project (second phase). In order to achieve the goals and help the stakeholders, I was in constant communication with Global teams in the USA, Germany, India, Manila and Russia via emails and phone calls, keeping in mind the urgency of the issues and the time constraints of the project.

Handle on-going client projects and change requests from initiation to post-launch support.

Maintain an in-depth understanding of requirements and providing internal team detailed requirement documentation.

Assist Project Manager with the preparation of monthly Compliance status report, which is provided to all Stakeholders and Senior Executive Team.

Train employees in al procedures relating to reporting, documentation and data validation of Compliance Internal Audits & Regulatory Examinations. Manage/make the updates to the processes and responsibilities documentation for the Project Analyst role.

Hold regular meetings to monitor the project’s progress.

Review business requirements documentation, determine feasibility.

Assess changes in requirements to highlight and communicate items outside the scope.

Create, maintain and deliver project solution and design documentation.

Research and evaluation of various technologies to meet business requirements.

Work independently and self-manage priorities and timelines for various projects.

Attend off-site meetings for project or business development.

Work closely with the development teams to handle application related tasks and support staff for application issues.

Comprehensive knowledge of different methodologies of Project Management including Agile, waterfall, spiral and software project life cycle SDLC.

Assist Manager of Operations in revenue forecasting.

Coordinate with security team to ensure application security and audit readiness.

Execute changes within the established change management process.

A member of a team of specialists working together to customize server Build, Migrate, Test, Back-out and Decommission tasks for physical and virtual servers in data center.

Co-ordinate with off-site data backup vendors for tapes and hard drive restore.

Work on transferring of data (home share and exchange) of terminated users to their required managers as per the requests.

Implement security provisions to ensure that classified data is not transmitted, copied, or compromised, provide procedural guidance and verification for the proper dispose.

Use Clarify ticket system to log customer requests and issue.

Update servers with latest service packs and hot fixes.

Deploy and configure the Windows 2008 R2/2012 servers in virtualized environment.

Participate actively with Project Managers to conduct project kick-offs and maintain meeting minutes.

Create documents with instructions and snapshots of deployment and installation of customized software.

Design, organize and implement Active Directory plans and group policies.

Work with NetPro tool on daily basis to manage Active Directory.

Support application development teams throughout project lifecycles.

Monitor Clarify ticketing system for workflow & change management requests for all customers, Technician Lead, and Help Desk Team.

Work closely with the Procurement team to make sure things are on time, and when needed stepped up to resolve the issues so the project is completed on time.

Install and configure Active Directory on Windows 2008/2008R2

Routinely train help desk technicians on a one-on-one basis on troubleshooting issues and updates.

Use MS access, MS Excel, MS PowerPoint, MS Outlook, MS Visio, SharePoint, Pivot Tables, V-Look Ups and SnagIt to develop and manage data reporting for projects. Page 4 of 5

Siemens Canada - Project Coordinator

Jan 2014 – April 2014

Handle ongoing migration project and change requests from initiation to post-launch support for Windows7 migration for entire Canadian region.

Co-ordinate with IT team and system engineers to ensure successful upgrades.

Maintain an in-depth understanding of requirements, and providing internal team with detailed requirement documentation using Snipping tools and Visio.

Develop and maintain detailed project schedules, maintain logs for issue tracking, action items, changes, risks, deployment schedules.

Hold regular meetings to monitor project progress and update management with meeting minutes.

Review business requirements documentation, determine feasibility.

Assess changes in requirements to highlight and communicate items outside the scope.

Within the project, define priorities and ensure deliverables are aligned with project timelines.

Assess risks and provide management an analysis of impact on project timelines, cost and delivery.

Create, maintain delivery of project, solution and design documentation.

Research and evaluation of various technologies to meet business requirements.

Work independently and self-manage priorities and timelines for various tasks.

Attend off-site meetings for project or business development.

Work closely with the development teams to handle application-related tasks and support staff for application issues.

Manage project and resourcing costs to ensure overall project profitability.

Assist Manager of Operations in revenue forecasting.

Co-ordinate with security team to ensure application security and audit readiness.

Execute changes within the established change management process.

Track & manage contemplated change notices and change orders in the database. Sketches International Inc. - Project Coordinator

Oct 2011 – Dec 2013

Provide administrative support to numerous Project Managers concurrently on various projects.

Ensure that relevant management information is captured and analyzed.

Identify, analyze, prioritize, mitigate and communicate project risks.

Help the Contract Manager with the development of operating procedures.

Work closely with the IT Project Manager in defining vendor agreements and budget costs.

Create a broad spectrum of project documentation to guide the teams in executing the project requirements.

Worked closely with the Project team to outline the scope for upcoming phases of the project.

Define functional tasks, deliverables, dependencies and timeline.

Regularly report status to management and stakeholders.

Daily system monitoring, integrity verification and availability of all hardware, server resources, systems and key processes including system and application log review.

Effectively use Clarify for reporting of incidents, problems and asset management.

Facilitate the successful implementation of applications.

Prepare, organize kick-off meetings, making sure sponsor, key stakeholders are present.

Create WBS (work breakdown structure), Activity list, RACI chart, and histogram.

Establish clear ownership for project tasks, ensure that team members have the tools needed.

Assess project issues and identifies solutions to meet productivity, quality and customer goals.

Kashmere Inc - Help Desk Support

Feb 2009 – Oct 2011

Intel Administration, Support and Maintenance of MS Windows Server 2003/2008, Windows 7. Enterprise Deployment (WDS), Support and Administration of Active Directory Infrastructure, MAC OSX 10.6.

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Install and manage Active Directory windows server 2003 & 2008. As per the company’s requirements. Assign user rights to groups in AD.

Support and Administer Active Directory user and computers on daily basis to help overcome the issues, moved computer account from one OU to another.

Mapp shared drives to user accounts for the user’s quick access.

Perform Primary Group modification as per the need of the AD structure and changes.

Complete Group Policy modifications using GPMC.

Used Image X to maintain and deploy Windows images on multiple work stations simultaneously.

EDUCATION

Project Management:

Working towards PMP certification (Project Management Professional) from U of T. Microsoft:

Configuring and Troubleshooting windows Server 2008 Network Infrastructure (6421B)

Deploying Windows Server 2008 (6418C)

Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services

(6425C)

Configuring and Troubleshooting Windows Server 2008 Application Infrastructure (6439A)

Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 (10135A)

Configuring and Troubleshooting Identity and Access Solutions with Windows Server 2008 Active Directory (6426C)

Citrix:

Implementing Citrix XenApp 5.0 for window server 2008 (CXA-201-1I) VMware:

VMware vSphere: Install, Configure, Manage [V5.1]

MBA: Master of business Administration Marketing 1998.

MSC: Masters of Science 1995.

TECHNICAL SKILLS

Project Management

Work Break Structure

WBS Dictionary

Project Charter

RACI Chart/ Histogram

Share Point

Microsoft Visio

Microsoft Excel

Microsoft Project

Pivot Table

Blackberry server/ Smart

phones/ Lync/ Office

Communicator

Microsoft User State

Migration Tools (USMT)

Active Directory

2008/2012

JIRA

Confluence

Microsoft Assessment and

Planning Toolkit 5.0/5.5

NetPro

MS Exchange Server

Windows Server

2003/2008/2008R2/2012

Windows XP/Vista/7/8

VMware virtualization for

Desktop and Server

CERTIFICATIONS

MCTS: Windows Server 2008 Active Directory, Configuration.

MCTS: Windows Server 2008 Network Infrastructure, Configuring.

MCTS: Windows Server 2008 Server Administrator.

MCITP: Microsoft Certified IT Professional, Server Administrator on Windows Server 2008.

MCSA: Microsoft Certified Solution Associate, Windows Server 2008.

MCTS: Microsoft Certified Technology Specialist, Windows 7 and Office 2010, Deployment.

MCP: Microsoft Certified Professional.



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