Spanish Senior Process Representative

Career Objective:

Seeking for a challenging and rewarding position in a company that will utilize my knowledge in Arts and Media and make use of my set skills as a trainer and as a supervisor. Looking for a company and career where I can contribute ideas from the seminars and trainings I have attended.

Professional Experience:

Spanish Support for an Online Streaming

Cognizant Technologies

November 2017 to present

Tasks and Responsibilities:

Deals with emails and chats from clients who need assistance with their YouTube accounts.

Spanish Social Media Support

Interglobe Technologies, Inc.

July 2015 – March 2017

Tasks and Responsibilities:

Deals with the account’s airline queries via Facebook and Twitter with concerns like: rebooking, delayed flights, cancelled flights, delayed baggage, offers and other airline rules and regulations

Calls airports, baggage department, lost and found department if necessary

Reports to the supervisor

Media Research Supervisor

Vocus, Inc.

September 2012 – August 2014

Tasks and Responsibilities:

Does intensive research for both English and non-English media database

Conducts final interviews along with the manager

Trains new hires and ensures that they are ready at the end of the training period

Does mentoring, coaching and checks the quality of the research made by the researchers

Works on another project that has something to do with our line of business

Sends daily report and coordinates with the US management on a daily basis

Keeps track of the team’s attendance and productivity

Training Officer/Product and Sales Trainer

Paragon International Customer Care, Ltd.

April 2008 - May 2011

Tasks and Responsibilities:

Trained new hires and made sure they are ready to handle live accounts

Prepared reports, certificates and assessments for the department managers

Supervised agents and developed ways on how to improve the quality of their work

Managed department budget and did the liquidation of expenses

Coordinated with different departments and dealt with foreign supervisors for training related concerns and events

Seminars and Trainings attended:

T3: Train The Trainers” Training Program (October 2009)

TNA (Training Needs Analysis) & basic instruction design

Facilitation & training tools

Presentation & training skills

Businessmaker Academy

Sales Probing & Negotiations by Karen Cindy Sajwani (February 2010)

Businessmaker Academy

Effective & Creative Wedding Planning by Karen Lopez, CEO (May 2010)

KCL Business Training Seminars

Education Background:

College: AB Communication Arts

Saint Paul University Manila

June 2002 – March 2006

Highschool:

Saint Mary’s College Marinduque

June 1998 – March 2002

Elementary:

Immaculate Conception College Marinduque

June 1992 – March 1998

Other facts:

Fluent in English Language and conversational in Spanish

Works well in a team and does great job working alone as well

Loves watching movies, loves reading Archie comics and any reading material that will fire up my creative side (e.g. Martha Stewart site)

Loves to dance. Plays badminton, Does yoga sometimes.

Loves event planning and making ideas come to life

Finds life interesting and believes it is never too late to learn new things

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