Customer Service Data Entry

CAROLYN N. FREGOLLE

*******.********@*****.*** ● 1943 Cummings Ave., Berkley, Michigan 48072 ● (248) 752 - 4505

SUMMARY

Administrative professional who is a self-starter and capable of effectively functioning with minimum supervision. Team player experienced at meeting deadlines, fulfilling prioritized tasks, and yielding quality results. Areas of experience include:

• Accounts Payable/Receivable • Multi Tasking

• Microsoft Office • Organization/Prioritizing

• Written and Verbal Communications • Data Entry

CORE COMPETENCIES

● Ability to exercise balanced judgment, make sound decisions, and implement effective solutions

● Ensure accuracy of tasks and follow up as well as a strong sense of commitment to goals

● Ability to create reports, queries, and effectively work in a fast paced environment

EXPERIENCE

Contribution Coordinator, BeneSys, Inc., Troy, MI 2/2018-7/2018

Responsible for the receipt, entry, and balancing of employer fund remittances. Manage resolution and communication of fund variances or discrepancies to the employer. Meet deadlines in monthly closings.

● Communicate discrepancy notices, liquidated damage, and delinquency letters and reports

● Respond to inquiries and complaints regarding payroll discrepancies through written and oral communication

● Prepare reports for trustee meetings and legal counsel

Payroll Distribution Specialist, PAYROLL 1 / HEARTLAND, Birmingham, MI 3/2016 – 2/2018

Responsible for packaging and delivery of client payrolls, reporting, and other materials as well as outgoing Heartland Payroll mail, internal mail between locations and maintaining conditions to maintain production demand.

● Meet deadlines in production ensuring clientele receive large volume payrolls on time

● Knowledge of payroll software ensuring daily processing management runs error free

● Ability to multi task: interacting with Payroll Specialists, delivery vendors, and clients

Payroll Data Specialist, KELLY SERVICES INC, Troy, MI (Contractor) 6/2013 - 3/2016

High volume data management environment requiring high volume quotas.

● National payroll data entry, direct deposit, and office clerical duties

Data Management Specialist, COMPUTERSHARE, Troy, MI 8/2005 - 4/2013

Managed national customer account banking files and coordinated all aspects of file handling, posting, and coordination with Account Managers regarding file integrity, problem resolution, and return to client.

● Analysis, review, preparation, and posting of large volume national account files to management system

● Daily file management: issued/void checks, stock purchase plan, name/demographics, payroll deduction

Administrative Asst/Receptionist, KELLY SERVICES INC, Troy, MI (Contractor) 1/2005 - 12/2005

Small fast paced offices where multitasking and attention to detail was priority.

● Prepared agendas for regular meetings and distributed minutes. Utilized Word, Excel

● Supported operations manager writing correspondence, calendar management, and document management

Service Representative, USA FEDERAL CREDIT UNION (now GENISYS), Auburn Hills, MI 4/2001 - 3/2004

Provided full suite of services to membership clientele as a membership service representative using dedicated banking software, Word, Excel, and Lotus Notes.

● Processed client accounts, certificates of deposit, IRA’s, and statement inquiries, setups and closures

● Created daily NSF reports, daily operation and balancing of ATMs, ad hoc activity requests and reporting

Payroll Specialist, PRIME PAY of MICHIGAN, LLC, Troy, MI 10/2000 - 4/2001

Member of team ensuring accurate processing and recording of payroll, provide timely and accurate financial information, and participate in daily data entry and payroll processing.

● Assistant to President responsible for data/record management and error audit discrepancy reporting

● Process payroll transactions and load import files received, provide customer service, answer telephones

Operations Specialist, STERLING BANK & TRUST, Southfield, MI 9/1996 - 9/2000

Team member with strong attention to detail managing responsibility where transaction criteria strictly controlled.

● Commercial finance operations account receivable analysis and branch transaction/deposit voucher entry

● Set up and execute daily job stream of required reporting, daily invoices, and payment applications

Administrative Assistant, CONTEMPRA (Contractor), Madison Heights, MI 5/1996 - 9/1996

● Temporary assignments working on data entry, Word document preparation, Excel worksheet files.

Teller, S.O.C CREDIT UNION (now MICHIGAN SCHOOLS & GOVERNMENT C.U.), Troy, MI 1/1995 - 12/1995

● Customer service of deposits, withdrawals, money orders, corporate checks, account closure

● Balancing and closeout responsibilities having maintained a 97% teller balancing average

Certified Teller, FIRST FEDERAL of MICHIGAN, Detroit, MI 3/1988 - 1/1995

● Identified/referred sales opportunities, complied with all operational, security and control policies

● Processed retail and commercial transactions, initiated and opened new accounts, issued cashier checks

● Activated fund transfers, receive and verify loan and mortgage payments, verified endorsements

Bookseller, BORDERS and BARNES & NOBLE, Troy, MI 4/1994 - 9/2011

● Customer support & media research, return policies enforcement, cashier, shelving, store open and close

EDUCATION, AFFILIATIONS, COMPUTER APPLICATIONS

Bachelor of Arts (BA) - Sociology, Oakland University, Michigan

Oakland Community College - Business management & accounting courses

Dorsey Business School - Business courses, MS Office applications

First Federal of Michigan - Professional development courses: Banking, customer relations, MS Office

Outlook, Lotus Notes, M.S. Office

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