Resume

Sign in

Customer Service Sales

Location:
Washington, District of Columbia, United States
Posted:
September 17, 2018

Contact this candidate

Resume:

PAUL WEST

ac62n8@r.postjobfree.com 202-***-**** **** *TH ST S.E. APT #201, WASHINGTON, DC 20032

Summary I'm a resourceful and quick-thinking person with 18+ years in warehouse and inventory management. I've helped Improve the methods in shipping and receiving. Along with boosting the efficiency and accuracy by applying strong leadership skills. Skilled and well-versed in warehouse operations, shipping and logistics. I have learned & gained Exceptional organizational skills and strong attention to detail. Passionate and driven to serve and help people by offering valuable customer service support to citizens and community members. Expert retail sales professional offering 14+ years experience in retail customer service and retail management. Focused on exceeding sales goals. Retail Sales Associate with more than 12+ years in the retail industry. Areas of expertise include sales, customer relations and inventory management, I also have 11+ years of Custodian experience and Mail Handler Assistant as well, material handler & data entry clerk. I also have a Commercial Learner's Permit DLN #1758531, Class B, With P-Endorsement And Airbrakes.

Skills Word processing Maintains confidentiality

Database management Schedule

management

Accurate and detailed Warehouse and

manufacturing operations

Accurate and detailed Warehouse and

fulfillment

Professional and mature Exceptional

communication skills

Articulate and well-spoken Quick learner

Flexible Strong client relations

Proofreading Skilled housekeeper

Articulate, attention to detail, blood pressure,

cash register, cash

Inventory reporting

Process management

Inventory control

Shipping operations

Stock allocation

Material handling

Production deadline management

ACE tools familiarity

Strategic thinker

Experience in site-selection analysis

Initiative to work independently

Production scheduling familiarity

Service-oriented

Team collaboration

Distribution services

Document retrieval

Maintaining cleanliness

Information compiling

Microsoft Office

Patient care advocacy

Self-directed

Data entry

Inventory control

Multitasking and prioritization

Sorting packages

Meticulous attention to detail

Sensitive material handling

Coordinating program activities

Flexible

Prioritizing patients

Resolving errors

Documentation and reporting

Microsoft Office proficiency

File and data retrieval systems

Customer service orientation

Proofreading

Inventory systems

Faxing documents

Electric clippers

Clean driving record

Buffing and waxing

Team player

Snow removal

Organized

P

W

Shipping and receiving proficiency

Time management

Retail sales

Strong organization skills

Automated mail processing proficiency

Data analysis

Conflict resolution

Oral and written communication

Exceptional organizational skills

Creative problem solver

Data collection and analysis

Customer service

Inspection and examination

Staff training

Database updates

Data input

Data reporting

Error verification

Verifying data accuracy

Log book updates

Collecting information

Data auditing

Microsoft Office expertise

Database entry

Inventory supplies

Managing office supplies

Strong interpersonal skills

Deadline-oriented

Report writing

Customer service-focused

Leaf blowing

Janitorial equipment familiarity

Excellent communication skills

Detail-oriented

Production line/assembly line forklift

experience

Hazardous materials

Solid independent worker

Customer service experience

Establishing goals and setting priorities

Troubleshooting at component level

Lifting up to 100 lbs

Basic math skills

Good at following instructions

Customer service skills

Quality control

Parts ordering

Strong work ethic

Power tools

Manual labor skills

Proficiency with mechanical and electric

tools

Troubleshooting

Clean D.O.T.

Experience Caregiver 03/2011 - 07/2016

THE GIBSON'S FAMILY WASHINGTON, DC

Took care, assisted, aided, and serviced a terminal-ill relative Maintained accurate records of patient care, condition, progress and concerns.

Responded appropriately to the physical, emotional and developmental needs of relative. Scheduled and accompanied relative to medical appointments Maintained a clean, healthy and safe environment Obtained household supplies and ran daily errands Maintained sanitary residents' and program rooms.

Assisted relative with ambulation and crutch walking Answered relative calls for care and feeding Reported any unusual circumstances in vital signs, such as blood pressure and Tested and recorded blood glucose levels, changed sterile dressings, Assisted relative with bathing, oral hygiene, grooming, feeding and elimination.

Helped relative move in and out of beds, baths, wheelchairs and automobiles Cooked appetizing and satisfying meals and snacks. pillows, relative's clothing and bedside tables/equipment Monitored expiration of medical supplies and medications. Assistant Manager 11/2007 - 01/2011

FILENE'S BASEMENT TYSON'S CORNER, VA

Counted cash drawers and made bank deposits Assigned employees to specific duties to best meet the needs of the store.

Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Examined merchandise to verify that it was correctly priced and displayed. Scheduled and led weekly store meetings for all employees. Increased profits through effective sales training and troubleshooting profit loss areas. Reported to the district manager regarding all store and staff issues. Completed profit and loss performance reports Implemented a new ordering process and identified poor work habits to improve process effectiveness. Generated repeat business through exceptional customer service. Conducted store inventories once per quarter Operated a cash register for cash, check and credit card transactions with 98% accuracy.

Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management. Trained 4 new sales associates each quarter Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Handled all customer relations issues in a gracious manner and in accordance with company policies.

Welcomed customers into the store and helped them locate items. Educated customers about the brand to incite excitement about the company's mission and values.

Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Verified that all customers received receipts for their purchases. Followed merchandising guidelines to present visually appealing displays. Mentored new sales associates to contribute to the store's positive culture. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Communicated clear expectations and goals to each team member. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

Worked with the management team to implement the proper division of responsibilities. Actively pursued personal learning and development opportunities. Strategically scheduled team members to maintain optimal staffing levels at all times. Supervised and directed all merchandise and shipment processing. Answered customer telephone calls promptly and in an appropriate manner. Determined customer needs by asking relevant questions and listening actively to the Maintained established merchandising standards, including window, sales floor and promotional.

Warehouse Manager/Material Handler 09/2003 - 10/2007 WILCAN SERVICES BELTSVILLE, MD

Redirected shipments en route in response to customer requests. Loaded products weighing up to 200 pounds onto trailers for delivery. Processed 125 shipments per day Directed 12 warehouse shipping associates. Loaded and unloaded pieces into boxes for shipment Maximized sales by shipping on time and accurately.

Director of 330 square foot warehouse, shipping 150 shipments per year. Trained staff on material handling processes to reduce shipping times. Built a motivated warehouse team of 12 well-trained staff. Forecasted manpower requirements based on daily workload and company targets. Moved freight, stock and other materials to and from storage and production areas and loading docks.

Developed weekly schedules for 12 warehouse employees. Led warehouse improvement initiatives to advance operational efficiencies Received, stored and shipped goods and materials Optimized production scheduling to lower production costs. Collaborated with third-party vendors to implement a new shipping and storage system. Sorted cargo before loading and unloading Tagged all inbound merchandise with receiving date.

Stacked and transported all overstock to storage areas. Reported all equipment failures and malfunctions to supervisor Cleaned and maintained the warehouse Tracked time spent on assignments each day for productivity reporting Stocked, staged and transported goods.

Stacked and piled lumber, boards and pallets Verified computations against physical count of stock.

Operated forklifts and other heavy machinery safely Unloaded cargo from truck with hand trucks and pallet jacks.

Divided cargo received by account number and intended location. Stacked and stored pallets at the end of the shift to keep warehouse clean and organized. Swept floors and stored equipment at the end of each shift. Monitored department performance data to identify and avoid potential risks. Used item numbers to properly stock warehouse Recorded numbers of units handled and moved using daily production sheets and work tickets Attached identifying tags to containers. Custodian & Mail Handler Assistant 09/2003 - 10/2007 WILCAN SERVICES, INDUSTRIAL & MUNICIPAL SERVICES BELTSVILLE, MD Clean and sanitize restrooms/bathrooms using established practices and procedure. Clean, dust, and wipe furniture, sweep, mop, or vacuum floors; empty/clean waste baskets and trash containers, empty and clean ash trays and cigarette urns, replace light bulbs, refill restroom dispensers Assist with the setup of facilities for meetings, classrooms, conferences, events, etc.

Strip, clean, buff and apply floor sealer and floor finish to hard surface floors, vacuum and shampoo carpets Use and maintain assigned power equipment and hand tools, buffers, auto scrubbers, extractors, high pressure washers, high speed buffers and vacuums, brooms, mops, and squeegees for the cleaning and general maintenance of floors, walls, carpets, furniture, etc Wash walls and equipment, use ladders when required in work assignments Lock and unlock assigned buildings, secure building when facilities are not in use checking for unlocked doors and windows, report any unauthorized occupants, turn off lights Follow instructions regarding the use of chemicals and supplies use as directed Perform cleaning and related activities such as removing snow or debris from sidewalks and stairs in areas within sixteen feet of buildings using hand-operated tools or small power equipment Move furniture, equipment, supplies and tools on an incidental basis Wash accessible interior and exterior windows Clean blinds Launder cleaning rags and dust mops. MAIL HANDLER ASSISTANT: Inspected packages and letters to ensure that prohibited items did not enter the mailing system. Maintained records of incoming and outgoing Certified, Insured and Registered

mail. Utilized hand held electronic device to aid in scanning and placement of mail. Assisted with institutional

shipping and receiving procedures to ensure efficiency in mail delivery. Ensured safe delivery of heavy mail

bags, boxes and packages from mail trucks to sorting station. Organized mail in to appropriate bins marked for

transportation to other centers. Delivered mail to distribution areas and internal post office boxes. Distributed

packages to customers who present appropriate documentation and identification. Loaded mail in sack, bag

etcthat been scanned to be shipped out. Sorted mail according to country, state, zip code, and street according

to established standards set by the US Department of Postal Services. Sort and process incoming mail. Prepare

mail for transport to final destination by zip code. Repair packages that may have been damaged in transport.

Look up missing information such as zip codes for packages. Use hand jack to move pallets of mail.

DATA ENTRY CLERK 06/2001 - 08/2003

D.C. EMERGENCY MANAGEMENT AGENCY DATA ENTRY CLERK, MARTIN LUTHER KING AVE SE WASHINGTON, DC

Inspected packages and letters to ensure that prohibited items did not enter the mailing system.

Maintained records of incoming and outgoing Certified, Insured and Registered mail. Utilized hand held electronic device to aid in scanning and placement of mail. Assisted with institutional shipping and receiving procedures to ensure efficiency in mail delivery.

Ensured safe delivery of heavy mail bags, boxes and packages from mail trucks to sorting station.

Organized mail in to appropriate bins marked for transportation to other centers. Delivered mail to distribution areas and internal post office boxes. Distributed packages to customers who present appropriate documentation and identification. Loaded mail in sack, bag etcthat been scanned to be shipped out. Sorted mail according to country, state, zip code, and street according to established standards set by the US Department of Postal Services. Sort and process incoming mail.

Prepare mail for transport to final destination by zip code. Repair packages that may have been damaged in transport. Look up missing information such as zip codes for packages. Use hand jack to move pallets of mail.

Entered numerical data into databases in a timely and accurate manner Scanned documentation and entered into the database Obtained scanned records and uploaded them into the database.

Reviewed medical records for completeness and filed records in alphabetic and numeric order.

Organized forms, made photocopies, filed records and prepared correspondence and reports. Added new material to file records and created new records. Reviewed and updated client correspondence files and scheduling database. Outlined the appropriate process and procedures necessary to fulfill and complete inquiries. Recorded and filed employee benefit, salary and annual evaluation information. Assisted with receptionist duties, file organization and research and development. Education and

Training

GED 2009

ANACOSTIA SENIOR HIGH SCHOOL WASHINGTON, DC, USA 16 & R ST S.E. WASHINGTON, DC 20032

Additional

Information

I've had many different experiences with many different people and learned, gained and understood many amazing and excellent skills & knowledge. I've always been interested in learning different ways to help better peoples lives, connect with them on various levels & give back to those that helped me come along in life. It was the kindness of others that helped put me on the path to be a better person/man than i was.! My interests are listening, learning & gaining new & important skills, working hard and being hands on with whatever i'm doing wether it be at a job, helping people, bettering myself and so on. I love anything that involves warehouse & custodian work.! from being a Material Handler, Warehouse Manager, Mail Handling Clerk, Custodian and More. I'm a jack of all trades type of person and want to be able to learn & do much more in life.

Activities and

Honors

ACCOMPLISHMENTS, Filene's Basement Basement's Best: Employee of the month: August 2007- May 2009 For Outstanding Customer Service & Performance D.C. Emergency Mangement Agency: August 2008 Award of outstanding public service. for going over & beyond the call of duty.!



Contact this candidate