administrative assistant, customer service representative

KAREN KIDDER

*** ** ****, ******** ****, OK *****

405-***-****, **************@*****.***

OBJECTIVE

I am a highly motivated person geared toward success for myself as well as my company. I believe that integrity is the best quality to possess in the workplace and I strive to maintain the highest standards at all times.

I have worked in many types of office and retail settings and have performed many tasks including reception, data entry, bookkeeping, customer service, typing, filing, payroll, accounts payable/ receivable and basic accounting.

QUALIFICATIONS

Proficient in Microsoft Office, Word, Excel, Publisher, Outlook, Internet Explorer, Google

Team Player, Works well with others

Eager to learn new things

Office Equipment – Computer, Printer, Fax Copier, Scanner

Cash Register, 10-Key, Laminator

Typing, 55-60 wpm

Phone, Switchboard

EDUCATION

Ultimate Medical Academy – Online – Tampa, FL 03/2015-12/2015

Medical Billing and Coding Diploma

Assigned ICD-9, ICD-10, CPT Codes

Maintained 4.0 GPA

Nicholas Lodge Gumpaste(Sugar) Flowers Course 10/2004

Wilton Cake Decorating Classes 09/2002 – 01/2003

Course1, Course2, Course3, Gumpaste Flowers

Ponca City Senior High School – Ponca City, OK 08/1983 – 05/1986

General Education/Music, High School Diploma

Who’s Who Among American High School Students

A1 Rating – All State Music Competition

INTERESTS

Hospitality Team at Church

Fishing

Crochet, Sewing

5 Grandchildren

WORK EXPERIENCE

CAKE DECORATOR – SAM’S CLUB– 01/2017 – PRESENT

Decorate cakes according to company specifications and customer orders, provide excellent customer service, maintain clean and safe work space.

DRIVER • UBER/LYFT • 06/2016 – 01/2017

Provide transportation for diverse customer base in and around Oklahoma City area. Excellent customer service is priority in this profession as is safe and efficient driving skills.

MEDICAL RECORDS SPECIALIST • MAYS HOUSECALL HOME HEALTH • 06/2015 – 06/2016

Collect and maintain patient files in computer and hard copy. Request medical records from other medical professionals as needed. Assisted medical professionals with obtaining information as needed. Processed and kept records of all incoming orders for patients from physicians and other health care providers.

OWNER/CAKE DECORATOR • FROSTED FANCY CAKE STUDIO/SWEET SENSATIONS • 09/2002 – 12/2014

Supervised the work of bakery, administrative, of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Baked and decorated high end wedding cakes, specialty cakes and cupcakes. Personally delivered every cake to destination to ensure customer satisfaction and quality was higher than competition.

RECEPTIONIST • H&R BLOCK • 01/2014 – 04/2014

Greeted every client, prepared their file. Assisted tax professionals when necessary. Collected and processed cash and credit payments. Always had client files up to date and ready for tax professionals.

DEPARTMENT MANAGER/MEN’S • WAL-MART • 11/2007 – 05/2009

Maintained all records of inventory merchandise for department, maintained and corrected price changes. Managed layout of department, kept department clean and organized.

CLERK – ALBRIGHT TITLE AND TRUST – 01/1999 – 07/2001

Reconciled and maintained trust checking accounts, reconciled stock accounts and payables for trust accounts, assisted tax accountant with tax returns during tax season.

REFERENCES

Steve Hartley 405-***-****

David Singleton 405-***-****

Sandra Semler 903-***-****

Tiffany Huffman 405-***-****

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