Manager Customer Service

CURRICULUM VITAE OF YVONNE CHOHLEDI

PERSONAL DETAILS

Full name : Yvonne

Surname : Chohledi

Gender : Female

Marital Status : Single

Id Number : 910**********

Nationality : South African

Health : Good

Criminal Offence : None

Religion : Christian

Driver’s License : C1

Home Language : Sepedi

Other Language : English

Residential Address : 454 Tlamatlama Section

Tembisa

1632

Postal Address : 454 Tlamatlama

Tembisa

1632

Contact Details : (076-***-**** / (078-***-****

Email : *********@*****.***

EDUCATIONAL BACKROUND

Highest Grade Passed : Grade 12

Year Obtained : 2010

Name Of School : Rasema Secondary

Subject Passed : Sepedi

English

Maths Literacy

Life Orientation

Accounting

Business Studies

Economics

OTHER QUALIFICATIONS

Name of Institution : Ekurhuleni West College

Course : Management Assistant (N4)

Major Subjects : Communication N4-N5

Office Practice

Information Processing

Computer Practice N4-N5

Name of Institution : B2B

Course Part Qualification : Business administration

Accredited : Yes

NQF Level : 2

Credits : 8

Unit Standards : 14359 & 14348

Course Outcomes:

Introduction to the business environment. It is the starting point for a learner in a

selected business sector. The focus is knowledge, skills, values and attitudes in relation

to the learner`s own context and experience of the world of work

Know how to behave in a business environment

Interpret body language in a business environment

Meet people in a business setting

Demonstrate an understanding of basic business ethics in the business environment

Process incoming and outgoing telephone calls

Employ effective telephone etiquette

Answer telephone according to organizational standards

Process incoming calls according to organizational standards

Process outgoing calls in accordance with organizational requirements

WORK EXPERIENCE

Company : Woolworths

Position : Customer Service Assistant

Department : Foods Produce

Duties : Packing stock, Till Operator (Cashier), Ticketing

Period : October 2017 to date

REFERENCES

Name : Dennis Nhlapo

Relationship : Line manager at Woolworths

Contact : 074*******/011*******

Name : Itumeleng Motaung

Relationship : Skills Development Junior Specialist

Contact : 011*******

E-mail address : **********@******.***.**

Name : Adeline Singh

Relationship : Skills Planning, Research & Development Manager

Contact : 011*******

E-mail address : ********@******.***.**

Name : Mr. Kganakga

Relationship : Principal (Rasema Secondary School)

Contact : (082-***-**** / (015-***-****

Name : Wellington T. Chireshe

Relationship : Head of Sales (Training B2B)

Contact : 011-***-**** / 081-***-****

Fax : 086-***-****

E-mail : ********@****.**.**

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