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Active Directory Engineer,IT/Network/Software Support

القبله, Kuwait City, Kuwait
September 16, 2018

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Ousepachen N.J

Mobile: 965-********



An experienced IT consultant with significant support and administration experience in firewalls and networking devices. Capable of understanding existing business processes and requirements, and technically integrate them to the existing system environment.Major strengths include comprehensive problem solving abilities, self-motivation, good inter-personal communication skills, strong desire to constantly upgrade skills and knowledge and moreover a team player. TECHNICAL SUMMARY:

• Possessing 3 years of experience in the field of Systems and Networks where Planning, Implementation, Administration and Troubleshooting are involved with multiple platforms of Windows Server operating systems, Firewall/Router Administration and Networking

• Possess extensive knowledge of network planning and troubleshooting with PC hardware devices and software/hardware servers

• Experience in Installation and configuration of Windows Systems, Switches, Routers, Firewalls,UTM(WatchGaurd)in various environments

• Configuration of tunnels - site to site VPN, Application control and Traffic management in Watch Guard firewall unit

• Deployment and centralized administration of Mcafee Antivirus and end point protections

• Identifies, diagnoses, and resolves several issues for the VPN users, Software & Hardware, Internet and other services


• 1 Years of Experience in astTECS, a Telecom industry as a Technical support Engineer

• 2 Years Experience as desktop support Engineer L2 in wipro Technology Cochin

• Proficient in IT Telecom & Service Support Delivery; Proactive & Preventive Maintenance of System Telecom Networks

• Capable of analyzing system problems by identifying the root-cause and provide solutions to eliminate technical issues and improve customer satisfaction Duties Performed:

• Responsible for Creating and Managing user accounts, installing software’s, Daily Data Backup, Software/Hardware Troubleshooting

• Configure and managing exchange server (Outlook/Office365)

• Access to shares under domain according to group policies

• Installation, Configuration and Trouble shooting of various operating systems like Windows 2012 server, Windows 2008 R2 server, and the corresponding client versions

• Installation, Configuration and Maintenance of Routers, Switches, Network Printers

• Knowledge of applying patches and upgrades

• Troubleshooting network problems and provide solutions based on ticketing system

• Good knowledge of connectivity solutions including MPLS and Lease-Lines

• Call logging with vendors for various IT related requirements

• Process Owner for IT-Security & Administration in compliance with ISO 9001-2008 Standards

• Installed network routers, Switches and cabling

• Responsible for providing the desktop system administration and support to the network

• Interact with the clients to resolve the queries, issues and problems

• Maintains network facilities like setting personnel computers, drivers and printers

• Handled the tasks of providing technical support for employees and clients

• Responsibilities include analysis, installation, maintenance and modification of computing system

• Responsible for the evaluation and recommendation of the new hardware and software

• Assist team in resolution of hardware, software and system issues

• Analyse performance of the system and ensure the performance objective and availability of the requirements



• Troubleshoot all types of hardware problems

• Preventive Maintenance


• Installing configuring and troubleshooting Microsoft server machines

• Implementing a Microsoft Windows Server (2012, 2008, and 2003)

• Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DHCP; and DNS

• Implementing a Microsoft Windows Server Active Directory

• Remote Desktop & Remote Assistance

• Server Backups and Restoration (including data)

• Installing & configuring network Printers

• Network Load Balancing and Fail Over Clustering

Routing & Switching

• Installing, Configuring and Troubleshooting of CISCO Routers, Firewalls and Switches

• knowledge in LAN, WAN & IPSEC protocols

• IP Related Knowledge like, NAT, Subnetting


• Cisco Certified Network Associate (ID- CSCO12815878) EDUCATIONAL QUALIFICATIONS:

• B.TECH in Computer Science from JNTUH University in the year of 2013

• Completed intermediate in 2009 from S.B.H.S.S changanacherry

• Completed SSLC in 2007 from S.H.H.S.S changanacherry PERSONAL PROFILE:

DOB : 12-02-1992

Sex : Male

Marital Status : Single

Languages Known : English, Hindi.

Passport No. : L4180449

Residency No. :292*********

Visa Details

Visa Status : Transferable

Article No : 18


The above mentioned data are true and correct to best of my knowledge and belief. Ousepachen N.J

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