PERSONAL INFORMATION MIRIAM CHANDNI A
Date of birth 13 Apr 1992 Nationality Indian
I am an enthusiastic and a pragmatic professional with a thirst to reach a higher position by gaining good knowledge. Ready to learn, and can deal with people very politely and in a humble way. Willingness to travel, have new experience around the world
Working Experience in Business Development activities in the Middle East region related to Engineering, Procurement & Construction field
Bidding and Pre – Qualification of Tender process.
Middle East business market analysis.
Working Experience in IT support industry dealing with major client networks and their related business activities.
Commendable skills in developing and maintaining customer relationship.
Excellent command in MS Office Package.
Excellent communication skills.
Knowledge of Tools: SharePoint Server, TSRM, Splunk Monitoring, JIRA, X-Ray, Quest, Active Directory, Service Now, SAP Solution Manager, X- Plat, LanDesk Management.
ITIL V3 Internal
ITIL V3 Foundation.
ITIL Process Space.
ITIL Six Sigma.
Apr 2017 – Sept.2018 Business Development Officer – Oil & Gas HEAVY ENGINEERING INDUSTRIES & SHIPBUILDING CO.KUWAIT Roles & Responsibilities:
Identify new customers and generate enquires from potential clients.
Responsible for adding project entries, maintaining the Project list within SharePoint and adding the Load Mix Meter chart for Fabrication projects.
Responsible for organizing Strategic Sales Plan (SSP) meetings by collating the required data, creating reports & Revenue presentation.
Responsible for preparing Buy / No Buy, Bid/ No Bids, Memos, fax, letters to clients for various Tenders and maintain the filing system.
Prepare PQ documentations for client submission and also process docs required to obtain approvals from major clients such as KOC, KNPC etc.
Handle online tender / RFQ submission to clients.
Handling initial Vendor registration formalities in vendor websites.
Involved in Purchasing Tenders and Pre-Qualification process.
Actively involved in updating information on the company’s website.
Created an automation prototype for the Fabrication team for project date maintenance using VB Script.
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Maintain filing reports and business related records.
Attended business conferences and involved in setting up business meetings, greeting clients, visa applications, preparing official agreements
& related tasks.
Participated in company functions, promotions, customer visits & events.
Assisted the Senior OM in his office with greeting clients, visa applications, preparing official agreements & related tasks.
Skilled in interactions with clients and negotiations Apr 2016 – Apr 2017 Technical Lead / Triage Analyst COGNIZANT TECHNOLOGY SOLUTIONS - BANGALORE, INDIA
Project: COMCAST CABLE SOLUTIONS
Roles & Responsibilities:
Worked on Linux server.
Triaging customer reports on sporadic network issues.
Customer cable service package maintenance and issue triage.
Dealt with issues with Xi devices and Cloud.
Handled issues related to Netflix access & streaming.
On call support & triaging during major live events such as Super bowl, Oscars, Emmy etc.
Accessing client set up to fix network, DVR- nDVR recordings, streaming issues.
Triaging internet issues with XB3, XB6 routers and issues with Xi devices by logging into the device server.
Validating assets using Sling before it becomes online in order to test the content.
Log analysis using Splunk Monitoring Tool.
Triggering Entitlement set up box refreshes remotely. Nov 2013 – Apr 2016 Senior Systems Analyst
COGNIZANT TECHNOLOGY SOLUTIONS - COIMBATORE,INDIA Project: COTY GLOBAL INC.
Roles & Responsibilities:
Worked as a Senior System Executive in the retail sector for the company Coty Inc.
Helped set up VPN network for our client to connect to the company’s network
Worked on Server management. Keeping a track of server downtime and re- booted servers to get it up and running.
Managed Coty employee records using the tool: Quest User Administration.
Worked on SAP BI and SAP ERP Production systems.
Responsible for the maintenance of all print servers.
Responsible for conducting team huddles and have a brainstorming session of all in scope operations.
Responsible for connecting with the Incident management team to solve high priority incidents.
Responsible for sending out global communications in case of an outage.
Worked with report generation using the tools: Sales Force Remedy Workforce Management and TSRM.
Well trained in ITIL process with deep knowledge in Problem and Incident management.
Commendable knowledge in various tools used by clients in Coty. Page 3 /
Sept 2016 - Nov 2016 Programmer Analyst Trainee
COGNIZANT TECHNOLOGY SOLUTIONS - BANGALORE,INDIA
Trained in UNIX (SOLARIS), LINUX, Shell Scripting, VB Scripting.
Trained to perform administrative duties such as System patching and System health check.
Worked in conjunction with Engineering and Architecture teams to improve overall support.
Had to perform job creation, scheduling and editing tasks.
Creating and managing user accounts, groups and their access levels.
Worked with mounting and un mounting file systems. EDUCATION
Oct 2015 – Sept 2017 PGDM (HB - DLP) - 7.0 CGPA
Prin. L. N. Welingkar Institute of Management Development & Research, Mumbai, India
MEDIA & ADVERTISING
May 2009 – Apr 2013 BACHELOR OF TECHNOLOGY - 7.89 CGPA Anna University Chennai, India
I hereby certify that all the details furnished above is true and to the very best of my knowledge.