ANDREA EVANS

**** ** **** **, ******** City, Oklahoma 73112 405-***-**** ac62cg@r.postjobfree.com

SUMMARY

Energetic and adaptive with a strong and goal oriented work ethic. Proven history of exceeding expectations. Extensive background in outstanding customer service, support, and satisfaction. Experienced with accomplishing inside sales quotas. Ability to stay current with constantly changing technologies and business models. Driven by a strong desire to help others develop their skills and meet their goals.

EXPERIENCE

AT&T

January 2015-present

Advanced Tech Support Specialist/Floor Support

Construct quick relationships with coworkers and customers to strategize the best options to meet ever-changing telecommunication needs, slashing handle time, and increasing customer satisfaction.

Maximize tools and resources to resolve technical issues involving internet connectivity, email, applications, calling, texting, and software resulting in quick resolutions and higher team productivity.

Implementing all available training concerning changing company policies, system information, new tools and resources, technology changes, and system updates to teammates to stay current.

Shatter inside sales quotas while demonstrating proper phone etiquette by using client verbiage and proper sales positioning strategies increasing company revenue.

Capitalize multitasking ability by simultaneously implementing diagnostic systems, logging case notes, collaborating with support teams, and developing customer loyalty to decrease churn.

Integrate best behaviors in the team optimizing abilities to work under pressure or opposition in a manner that is acceptable to the customer and productive to the company.

Improve team using leadership expertise and assisting with diagnostic questions, billing concerns, and thinking outside the box to resolve difficult customer issues.

Analyze statistics to locate concerning areas of performance for an entire team while efficiently ensuring personal metrics are being met and improved upon to develop each individual.

Model high standards for self performance, assuming responsibility and accountability for successfully leading a top performing team.

Aflac

December 2014-January 2015

Administrative Assistant

Spearheaded talent searches for high performing insurance agents using a proven CRM system, cold calls, and emails to recruit top candidates with capabilities to generate sales and revenue.

Developed an effective schedule of interviews with prospective agents to discuss qualifications and employment opportunities with the regional manager.

Warmly welcomed and kindly directed prospects to fill out all required forms needed for the interview and hiring process.

Entrusted with the discretion to direct prospects in a different direction if proper abilities and qualities were not displayed.

Orchestrated an effective system to track prime candidates who would be returning for a second interview, those who had moved into training, and those who had completed certifications.

Simplified the on-boarding process by promptly preparing the correct paperwork, successfully setting up the meeting room to a high quality standard, and organizing all necessary materials prior to the meeting.

Implemented phone call and email screening process for regional manager to increase the amount of time spent on the most pressing matters and to increase productivity.

EDUCATION

General Education Diploma

January 2001

AWARDS AND CERTIFICATIONS

Proven writing skills by writing an essay now being used as an example essay for an English Comp class at Rose State College.

Several perfect attendance awards.

“No Coach Zone” award several times for meeting and exceeding all goals in a timely manner.

Certified Mortgage Field Service Inspector

Commissioned Notary Public