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Work At Home Customer Service Representative

Location:
Atlanta, Georgia, United States
Posted:
September 15, 2018

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Resume:

Work At Home Customer Service Representative

Richard Gainor

*** ******** ****, ****** ** 30114

ac62aw@r.postjobfree.com

770-***-****

OBJECTIVE

Seeking a Work At Home Customer Service Representative position where demonstrated skills as a Customer Service Representative can be utilized to increase profitability and growth

KEY QUALIFICATIONS

- 6 years experience in Work At Home call center and customer service environment

- Proficient using Windows, Apple and Linux operating systems

- Efficient in Sales Force, Quick Base and Citrix applications

- Unsurpassed troubleshooting and diagnostic skills

- Billing inquiries/credit card payment processing

ACCOMPLISHMENTS

- Tier 2 level support certified

- Agent of the week/month

WORK EXPERIENCE

The Home Depot – Kennesaw GA

Chat Customer Service Representative

February 2018 - June 2018

- Provide effortless customer experience for customers

- Place/cancel orders

- Resolve all customer issues

Faneuil – Kennesaw GA

Customer Service Representative

June 2017 – December 2017

- Top 3 to 4 percent quality performance rating in overall call center

- Assist customers with billing/delinquency issues

- Process new enrollments

- Process payments

- Renew price plans

Vertex Business Group _ Kennesaw GA

Customer Service Representative

June 2016 – June 2017

- Top 3-4 percent quality performance rating in overall call center

- Promoted to Sales Agent August 2017

- Assist customers with billing/delinquency issues

- Process new enrollments

- Renew price plan

Manpower Temporary Agency – Sandy Springs GA

Work At Home Call Center Agent

December 2013 – March 2015

- Provide tier level 2 support to tier level 1 call center agents - Provide technical support assistance for Turbo Tax software

- Troubleshoot errors and assist customers in taking corrective action

Adecco Personnel Services – Alpharetta GA

IBM Work At Home Call Center Agent

February 2012 - December 2013

- Provide technical support assistance for Turbo Tax software

- Troubleshoot errors and assist customers in taking corrective action

Unique Computers

Owner

June 2006 – June 2016

- Provide remote technical support assistance to customers

- Diagnose computer problems and implement repair

- Remove viruses, trojans and spyware while implementing preventative measures

- Install and configure software/hardware

- Perform upgrade installations

EDUCATION

High School Diploma

ADDITIONAL SKILLS

- Perform multiple tasks simultaneously

- Able to follow instructions with minimal supervision

- Reliable and dependable

- Persistent attention to detail



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