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Front Office Customer Care

Chennai, Tamil Nadu, India
September 18, 2018

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R.ABIRAMI Mobile: 944-***-****


No:K-97,,Ground Floor, V.M.Street, Royapettah Chennai-14


To pursue a challenging careers with 18 + years of experience in Front Office executive

Customer Care, Accounts & Admin/Sales Co-ordination.


Bachelor Degree : B.Com

Chellammal Women’s College.

Technical Profile : Diploma in Computer Hardware Technology

Accounting Software : Working in Tally-9.0 Packages

Special Software : Ms-Word, Ms-Excel, Internet, E-Mail.

Typewriting : English & Tamil (Higher) Passed in Distinction.

Work Experience :

1) M/s.J.B. Associates

Worked as Receptionist and Students Counselor for Tally Package: Period (01.05.1999 to 26.06.2003)-4Yrs

Job Profile: To attend Phone Calls and Tally Course Counselor.

2.)M/s.Prachith’s InfoTech Marketers

TVSE/HP/Epson/Wipro/Numeric Ups/APC UPS –Franchise & Channel Partners Sales & Service Center for All Brands in Tamil Nadu.

Worked as Receptionist, Customer Care, Accounts & Admin In charge, From 21.07.2003 to 10.03.2008 -5Yrs

Job Profile:

1.Service Calls and Rectifying Customer Complaints.

2.To give a product Configuration and Price details and book an Order, or to get an Purchase Order through Mail or Hot Copy.

3.Numeric Ups to be sent to Various Locations in Tamilnadu by different Transportation.

4.Payment Collections to be followed with all the Customers and Creating New AMC Service with Old and New Customers.

5.Service & Sales Calls Allocation to Field Engineers according to the Locations.

3.M/s. First Man Management Services P Ltd

Data Entry Operators and Security & Housekeeping Services & Gardening Services For Government Organization of Manpower Supply, Skilled & Semi Skilled Persons to All type of Concern and Gov.Organisation.

Worked as Front Office, Admin In charge and Accounts Maintenance: From 07.04.2008 to 22.12.2009 1 Yr +8 Months

Job Profile:

1.Daily Attendance Maintenance of Various Sites, for Data Entry Operators Security & Housekeeping,

2.Tender Details Collection from Various Magazine and Back paper Works to be done and Submission.

3.Salaries to Various Sites and Maintaining Bank Details, and ESI, PF Register Maintenance and Salary Advance Maintenance, Perks and Daily Expenses details.

4.Service Complaints to be rectified and give prompt Service to Customer and Co-ordinate with the Field Officers and Training Officers.

4.M/s.Vellammal Engineering College (Educational Trust) Punnagai Ulagam and Kids Punnagai - Educational Magazine. From 04.01.2010 to Jan 2011- 1 Yr

Working in Customer Care and Admin &Accountants in charge Job Profile:

1.Marketing People Movement Register to be maintained Daily and Updated Details to be sent to Head Office.

2.Weekly Report to be Prepared and sent to Head Office.

3.Monthly Magazine to be Send to all Subscribers through WPP in Correct Date, To satisfy the Customer requirements

4.Customer Complaints to be rectified as on date.

5.Pending Payment Collections, Daily Subscription Collections

Stall and Show room Collections to be Maintained and Other Office Expenses also to be maintained.

6.Customer Data Base to be maintained for Subscriptions and Renewals to be Followed up according to their Mode of Payments.

7.Arrangements for Illusion Programs back work at Schools and to fix an Appointment for conduction programs for Teachers, Students and Parents.

5.M/s.Prachith’s InfoTech From March -2011-Apr-2013-2Yrs

1.Taking Care of Payments follow ups,

2.Taking Care of Purchase Activities

3.Sending Quotations to Customer

4.Generating New Customers through telemarketing.

6.M/S. Rajan Dental Institute Pvt Ltd- Mylapore: From July 2013 to Feb 2015-1 Yr 8 Months

Worked As Front Office Executive

Attending walking Patients like VIPs, VVIPS Visits, Handling with Phone Calls Fixing appointments, Reschedule,

According to Convenient timings of Patients, Doctors timings & Presence Fixing Appoint for Surgery like Zygoma Implant, with Sedation & Local Anesthesia Procedure, Co-coordinating with Doctors & Patients & Laboratories & Operation Theater & all Internal Departments. Review in Patient Billing/Insurance/Discount Charges/Estimation documents etc, send to Finance for approval whenever required.

Treat all Patients with Compassion empathy and irrespective of the nature of interaction from them, Maintain Professional conduct, good communication skills and confidentiality of the patients

Preparing Estimate in Health object, Billing, Payments Follow-up with

Pedo Patients, Ortho Patients & regular Visit Patients, Monthly Bill to be sent to Some tie ups like TVS, India Cements, Shar, and ONGC.

Handling with daily Collection of Payments like Card, Cash, Cheque, DD and Settle the bills and handover to Accounts Department both Morning & Evening.


From 4.03.2015 to Till 31st August 2017

Working as Sales Co- ordinator.Handling direct walk-in Guest and Phone calls from Just Dial Handling Various types of enquires from corporate, individuals and various segments.Handling with 6 Properties in Chennai.(i.e.)

1. MGM Beach resort 2. MGM East woods Offshore property 3.MGM Vailankanni 4.MGM Connoor 5. MGM Ranipet 6.MGM Bangalore

Nature of work: Speak to the guest directly according to their requirements, check for the availability with our team members and prepare a proper quote to them and forward, and to Maintain accurate record for follow up in excel.

Handling with some of the corporates for doing conference meeting or Day get to gether or evening get to gether at our resort booking, and individuals Room booking & birthday party or any other functions coordinating for resort booking and to collect payments 50% or full amount in advance and to coordinate with accounts team for billing and other clarifications. To coordinate with Executive chief and Fand B, Operations, Reservations, Accommodation and Events Managements and front office and Banquets teams for each and every guest.

To prepare proforma invoice for some of our guest.

It is Mandatory to prepare a Booking order for every event of the guest,

Then only the function g oes without any distraction should mention all the requirements of the guest and charges given to them.

Preparing Daily Visit by sales team report and Daily business pick up report and sent to our Mgt.


Name : R.Abirami

Husband Name : G.Ravi

Date of Birth : 24th July 1972

Nationality : Indian

Religion : Hindu

Languages Known : Tamil & English

Current Salary : Rs. 22, 200

Email ID :



I hereby declare that all the details furnished are genuine and can be subjected to Verification at any time.

Date: Signature

Place: Chennai-14. R.Abirami.

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