Resume

Sign in

Engineer Manager

Location:
Canada Creek, Nova Scotia, Canada
Posted:
September 14, 2018

Contact this candidate

Resume:

DAVID BYUNGNAM CHUNG

Sr NetApp Storage Engineer

PROFESSIONAL SUMMARY

A focused, insightful, results-oriented IT professional with over 20 years of experience in Design, Installation, Troubleshooting, and Administration of various Storage, System, and Network

Hands-on experience leading to the provision of service, including site preparation, customer requirement analysis, testing and support.

Specializing in NetApp Storage environments, Architecture, installation, administrating, troubleshooting, and maintaining various NetApp storage filers including V-series

Performed Systems and data migrations using snap mirror and backed up data using snap vault

Superior troubleshooting and problem solving, and communicate solutions clearly

Prepared the team to be successful through proactive training, sharing knowledge and best practices

Provided practical skills to the team and the customer.

Extensive expertise with fabric technologies including Cisco and Brocade switches

Supported many big enterprise environment customers such as RBC, TD Bank, Scotia Bank, Rogers, TELUS, etc.

Performed more than 200 projects for service delivery at customer sites and working remotely

Demonstrated the ability to work both independently and as a contributor in a team environment

TECHNICAL SKILLS

Hardware NetApp: AFF A-Series, FAS 9000/8000/6200/3200/2500 Series, E & EF Series

EMC: DMX3000, DMX1000, CX700, CX600

Sun: Sun Fire 3800-6800, T1000/2000, X4240, Sun Storage T3, A5000, Quantum Tape Library

Network: Cisco UCS, Nexus and Catalyst switch, Brocade 65xx switch and Directors

Storage Systems Clustered ONTAP 8.x/9.x, ONTAP 7-Mode, Snap Mirror/Snap Vault, On Command Insight,

On Command Unified Manager/Performance Manager, Flex Pod

Operating Systems Solaris 9/10/11, RedHat Linux 7.x, VMware 6.x, Windows Server 2012

Protocols and Services NAS (CIFS, NFS), SAN (FC, FCoE, iSCSI), NetBackup, FTP, DHCP, NIS, DNS, NTP, Web Server

Applications Sun Cluster, VERITAS File System and Volume Manager, ZFS, Oracle, MS SQL

Languages Perl, Python, PowerShell, C, Shell Script, SQL

EDUCATION & CERTIFICATION

•Bachelor of Science in Computer Engineering HANBAT NATIONAL UNIVERSITY, Daejeon, Korea.

•NetApp Certified Data Administrator (NCDA)

•NetApp Certified Storage Installation Engineer (NCSIE)

PROFESSIONAL EXPERIENCE

Tech Data, Toronto Apr 2016 – Present

Role: Sr NetApp Storage Engineer

Company: Tech Data is an American multinational distribution company specializing in IT products and services. Tech Data provides a broad range of product lines, logistics capabilities and value-added services that enable technology manufacturers and resellers, such as NetApp, Dell/EMC, Cisco, Hewlett-Packard Inc., IBM, Lenovo, Microsoft, and VMware, to deploy IT solutions.

Description: Tech Data is also a NetApp Professional Service Partner which provides the NetApp installation, configuration and implements NetApp solution.

Responsibilities:

Configure NetApp solution and train the customer how to use it: On Command Unified Manager, Data protection (Snap Mirror, Snap Vault), On Command Insight, FlexPod

Proficient NetApp implementation: Storage installation, Non-disruptive Controller upgrade, ONTAP 7/8/9 update, shelf adding, SAN/NAS setup, switched cluster migration, Data migration using 7MTT

Supported many big enterprise environment customers such as RBC, TD Bank, Scotia Bank, Rogers, TELUS, etc.

Recommended best practice to the customer and increased revenue by 20%

Received excellent feedback from the customer and account team and improved customer satisfaction.

Environment: AFF A-Series, FAS 9000/8000/6200/3200/2500 Series, E & EF Series, ONTAP 7 Mode, Clustered ONTAP 8.x/9.x, Snap Mirror, Snap Vault, Data migration(7MTT), NAS (CIFS, NFS), SAN (FC, FCoE, iSCSI), NetApp CN1610, Cisco UCS, Cisco Nexus 3132/3232/5596/5010 /5020 Switch, Brocade 300/5100/6510 Switch, Perl, Python, PowerShell, RedHat Linux 7, VMware 6.x, Windows Server 2012

NetApp, Toronto Apr 2013 – Mar 2016

Role: Sr NetApp Storage Engineer

Company: NetApp, Inc. is a hybrid cloud data services company. NetApp offers hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation.

Description: NetApp provides innovative products for data storage, cloud data services, virtualization and data management.

Responsibilities:

Successfully installed and configured NetApp 7-Mode, Clustered ONTAP system and DR solution

Excellent technical experience with designing and implementing large-scale and complex SAN/NAS storage

Good Motherboard, PCI card, Memory, SSD, Hard drive replacement and Shelf & SAS cable troubleshooting

Prevented problems by making thorough preparation and pre-checking the configuration

Contributed improving supportability through technical support for partner engineer.

Environment: AFF A-Series, FAS 9000/8000/6200/3200/2500 Series, E & EF Series, ONTAP 7 Mode, Clustered ONTAP 8.x, Snap Mirror, Snap Vault, Data migration(7MTT), NAS (CIFS, NFS), SAN (FC, FCoE, iSCSI), NetApp CN1610, Cisco UCS, Cisco Nexus 3132/3232/5596/5010 /5020 Switch, Brocade 300/5100/6510 Switch, Perl, Python, PowerShell, RedHat Linux 7, VMware 6.x, Windows Server 2012

Computer Data Source, Toronto Apr 2011 – Apr 2013

Role: Systems Engineer

Company: Computer Data Source, Inc. (CDS) offers data center storage and support services. The Company provides IT, asset recovery, cloud computing, maintenance, and recycling services.

Responsibilities:

In depth experience supporting Sun, Dell, NetApp, EMC, StageTek and Cisco in complex environments

Supported Sun systems and Solaris 10, 11 customers in Canada and the US

Maintained technical document system for internal and external customer

Provided after-hours support to address incidents and to maintain systems, support, and change

Established part inventory control system in warehouse

Made standard tools and methodology to improve support performance.

Environment: Solaris 9/10/11, Sun Cluster, VERITAS File System and Volume Manager, ZFS, MS SQL, HP Blade Server, Dell Blade Server, Windows Server 2012, FAS 80xx/32xx/25xx Series, DS4243/4246, EMC DMX3000/DMX1000/CX700/ CX600, Cisco switch

IT Smith, Seoul, Korea Mar 2006 – Jan 2009

Role: System Engineer

Responsibilities:

Participated and led project teams and task forces designed to streamline workflow and resolve issues; assists with various customer projects and initiatives as assigned

Documented technical support processes, troubleshooting tips, and service level agreements for customers and vendors on new products and support services

Thorough understanding of enterprise datacenter technologies including, server, storage, network, security, SAN/NAS and datacenter best practices

Implementing short and long-term strategic plans and ensure the infrastructure designs and capacity requirements to meet the existing and future business requirements

Performed many projects successfully and increased revenue by 30%

Setting up the technical support team and successfully leading it.

Environment: Solaris 9/10, Sun Fire 3800-6800, T1000/2000, X4240, Sun Storage T3, A5000, Sun Cluster, VERITAS File System and Volume Manager, Oracle, NetBackup, FTP, DHCP, NIS, DNS, NTP, Web Server

Sun Microsystems, Seoul, Korea Mar 1996 – Feb 2006

Role: System Engineer/Technical Support Team Leader

Responsibilities:

Established and maintained excellent rapport with customers

Provided daily user support and offered technical challenge resolution for critical business customers

Possess in-depth knowledge of Sun Cluster, VERITAS File System and Volume Manager, DHCP, NIS, DNS, NFS, NTP, VPN, ITIL and ITSM

Installed and serviced from workstation to enterprise server with Solaris 6/7/8/9/10

Established the local support office for the critical customer and increased revenue by 30%

Managed support team for the big 3 customers and service partner.

Environment: Solaris 9/10, Sun Fire 3800-6800, T1000/2000, X4240, Sun Storage T3, A5000, Quantum Tape Library, Sun Cluster, VERITAS File System and Volume Manager, Oracle, MS SQL, NetBackup, FTP, DHCP, NIS, DNS, NTP, Web Server, C, Shell Script



Contact this candidate