Customer Service Representative
Resume:
Ana Ramirez
***** *********** **., ***. ****, Houston, TX 77077
Phone: 832-***-****
Email Address: **********@*****.*********:*********@*********.***
OBJECTIVE:
To provide administrative support and be an integral part of a progressive and growing company where my skills can best be utilized.
WORK EXPERIENCE:
Senior Specialist II
JP Morgan Chase
May 2010 – Present
Primary Responsibilities:
• Answer incoming calls assisting customers with online technical support
Assist with training and support for all new hires.
High proficient with answering all manager calls and resolving issues.
Efficiently monitored attendance and scorecards for staff.
Successfully trained employees in new department policies, supporting colleagues with questions and assisted with patience in escalated matters.
Strong focus on customer service responsibilities, troubleshooting, complaints, and working on the web.
Provide Administrative support for call centers, including assisting with team site chats, and schedule adherence reports.
Financial Service Representative III
Cy-Fair Federal Credit Union
November 1999 – April 2010
Primary Responsibilities:
Maintain front desk and serve as first contact for members
Assist members to the best of my ability
Address changes
Type identifications cards for all new members accounts
Order checks
Research accounts
Cross sell credit union products and services
Assist members with bill pay and home banking
UPS, FedEx, Airborne shipments
Order and distribute supplies for the department
Assist members with Safe Deposit Box access
Assist members with Savings Bonds
Answer basic loan and member service questions
Secretary/Purchasing Agent
Hughes Supply, Inc
February 1999 - October 1999
Primary Responsibilities:
Typing letters
Faxing
Coping submittals for city projects
Filing
Filling out credit card applications for contactors
Ordered material for job sites
Researched all jobs
Education:
High school graduate
DeVry University - HIT
Languages:
Fluent in Spanish
Computer Skills:
Microsoft Excel
Microsoft Word
Microsoft Outlook
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