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Customer Service Representative

Houston, TX
September 14, 2018

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Ana Ramirez

***** *********** **., ***. ****, Houston, TX 77077

Phone: 832-***-****

Email Address:


To provide administrative support and be an integral part of a progressive and growing company where my skills can best be utilized.


Senior Specialist II

JP Morgan Chase

May 2010 – Present

Primary Responsibilities:

• Answer incoming calls assisting customers with online technical support

Assist with training and support for all new hires.

High proficient with answering all manager calls and resolving issues.

Efficiently monitored attendance and scorecards for staff.

Successfully trained employees in new department policies, supporting colleagues with questions and assisted with patience in escalated matters.

Strong focus on customer service responsibilities, troubleshooting, complaints, and working on the web.

Provide Administrative support for call centers, including assisting with team site chats, and schedule adherence reports.

Financial Service Representative III

Cy-Fair Federal Credit Union

November 1999 – April 2010

Primary Responsibilities:

Maintain front desk and serve as first contact for members

Assist members to the best of my ability

Address changes

Type identifications cards for all new members accounts

Order checks

Research accounts

Cross sell credit union products and services

Assist members with bill pay and home banking

UPS, FedEx, Airborne shipments

Order and distribute supplies for the department

Assist members with Safe Deposit Box access

Assist members with Savings Bonds

Answer basic loan and member service questions

Secretary/Purchasing Agent

Hughes Supply, Inc

February 1999 - October 1999

Primary Responsibilities:

Typing letters


Coping submittals for city projects


Filling out credit card applications for contactors

Ordered material for job sites

Researched all jobs


High school graduate

DeVry University - HIT


Fluent in Spanish

Computer Skills:

Microsoft Excel

Microsoft Word

Microsoft Outlook

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