***** *********** **., ***. ****, Houston, TX 77077
Email Address: email@example.com:firstname.lastname@example.org
To provide administrative support and be an integral part of a progressive and growing company where my skills can best be utilized.
Senior Specialist II
JP Morgan Chase
May 2010 – Present
• Answer incoming calls assisting customers with online technical support
Assist with training and support for all new hires.
High proficient with answering all manager calls and resolving issues.
Efficiently monitored attendance and scorecards for staff.
Successfully trained employees in new department policies, supporting colleagues with questions and assisted with patience in escalated matters.
Strong focus on customer service responsibilities, troubleshooting, complaints, and working on the web.
Provide Administrative support for call centers, including assisting with team site chats, and schedule adherence reports.
Financial Service Representative III
Cy-Fair Federal Credit Union
November 1999 – April 2010
Maintain front desk and serve as first contact for members
Assist members to the best of my ability
Type identifications cards for all new members accounts
Cross sell credit union products and services
Assist members with bill pay and home banking
UPS, FedEx, Airborne shipments
Order and distribute supplies for the department
Assist members with Safe Deposit Box access
Assist members with Savings Bonds
Answer basic loan and member service questions
Hughes Supply, Inc
February 1999 - October 1999
Coping submittals for city projects
Filling out credit card applications for contactors
Ordered material for job sites
Researched all jobs
High school graduate
DeVry University - HIT
Fluent in Spanish