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Pharmacy Technician Customer Service

Location:
Tampa, Florida, United States
Salary:
17.00
Posted:
September 14, 2018

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Resume:

Jeffery Schapiro, CPhT **** Picture Avenue Holiday Florida 34690 720-***-****

CERTIFIED PHARMACY TECHNICIAN with over 10+ years experience in all levels of pharmacy; from Administrative functions to the fast pace of working in a hospital setting and everything in between. Skilled in Retail functions and the excellence of data entry of prescriptions to answering the phone with up most etiquette. Detailed and focused on Customer Service and most important thing accuracy.

RELEVANT SKILLS Assist in keeping the work environment clean, orderly, and well stocked by following established policies and procedures. Filling Pyxis machines throughout the hospital or facility Carry out compounding of drugs, or adding the necessary ingredients under the pharmacist’s supervision to make a medication. Prescription Processing and Data Entry Pharmaceutical Calculations IV and Admixture Processing for a 400 bed hospital Customer Service/Customer Relations Data Entry for entering in a new prescription or just plan orders for the patient to follow Cashiering Entering medication into the database Performed daily check for expired medication Ordered supply's for the pharmacy on a daily basis Made sure all work areas were clean and free of medications Excellent Communications skills verbal and written

CERTIFIED PHARMACY TECHNICIAN

Florida Registration # RPT79098

MTM (Medication Therapy Management) Technician - Certification

Admixture/IV Cortication (September 2008-Open)

National Certification # 300************ (November 2004- February 2019)

EDUCATION & CREDENTIALS

Front Range Community College, Westminster, CO: Pharmacy Technician Certificate completed May 2003 with honors.

Nationally Certified Pharmacy Technician: Awarded this honor by the Pharmacy Technician Board (PTCB) in November 2004. Allied College, Took classes toward a Associates of Arts degree in Surgical Technology, May 2007 - June 2009

Sterile Products Certification, (IV and Admixture), National Pharmacy Technician Association (NPTA), September 2008.

Certificate of Completion in Medication Therapy Management (MTM) in July 2016.

Registered as a Pharmacy Technician (Florida Board of Pharmacy) in May 2018.

PROFESSIONAL WORK EXPERIENCE

Genoa Health (Full Time Position)

Certified Pharmacy Technician July 2018 - September 2018, Tampa, FL

Filled prescriptions for a pharmacy inside of a Mental Health hospital

Would do weekly Refill requests via telephone and in person

Cashier - Some were to be paid at a later date so I would set up accounts for these individuals.

CVS Health / SSG Consulting - (Temp to Perm Assignment) Certified Pharmacy Technician /Prior Authorization Medicaid -Department, Richardson, TX January 2018 - April 2018

Entered prescriptions into the mainframe for the doctors that are requesting medication for their patients

Prior Authorization for medications

Use specific guidelines to determine what medications the patient can and cannot have

Milton Pharmacy, (Contract Assignment)

Insurance Verification Specialist, Irving TX; November 2017 - December 2017

Obtain and verify complete insurance information, including the prior authorization process, co-pay assistance and coordination of benefits

Determine patient’s financial responsibilities as stated by insurance

Consistent contact with the patient to keep in the loop for the status of their medication

Trans-America (Contract Assignment)

Customer Service Representative; Denver CO; February 2017 - April 2017

Managed clients Portfolios

Open and closed clients accounts

Xerox Healthcare / CVS Health (Full-Time Position)

Certified Pharmacy Technician, Aurora CO; December 2014- June 2016

Filled "Prior Authorization Requests" from doctors across the United States

Insurance Verification

Was in contact with doctor's offices and hospitals on a daily basis

Melon Bank of New York (Contract Position)

Document Custody Processor, Irving, TX; July 2014 - October 2014

Responsible for processing all assigned "Initial" and "Final" Collateral Reviews in a timely and accurate manner based on the review requirements of each

Verified mortgage loan documents (single family, commercial, and manufactured homes)

Ally Financial (Full-Time Position)

Loss Mitigation Coordinator, Lewisville, TX; January 2013 - November 2013

Received phone calls from customers requesting extensions on their car loans.

Ensured that all extensions and operations requests were resolved in the appropriate time frames.

Credit Management (Part-Time 32 hours a week)

Recovery Specialist, Carrollton, TX; November 2011 - November 2012 Worked in the collections department with an assigned queue of commercial and residential accounts.

Receiving payments from past due accounts and posting the figures to their accounts.

April 2010-November 2011 (Various Agencies)

Worked a wide range of Pharmacy Technician positions as a contractor. Some of these included the following but not limited to:

United States Air Force Academy

Safeway

Midi-Mart Pharmacy

Arvato Digital Services (Full-Time Position)

Customer Service Advocate, Lewisville, TX; June 2009 - March 2010

Open and serviced bank accounts for a wide range of individuals.

Evaluated customer needs to cross-sell additional products and services.

Setup customer's accounts (checking, or saving and some Money Market accounts)

Internal Revenue Service (Seasonable Position)

Customer Service Representative, St. Louis, MO; October 2006 - April 2007

Used negotiation skills with clients to establish acceptable payment plans.

Strong knowledge and know-how when dealing with difficult people and situations.

Would put on leans and garnishment on individuals that weren't willing to with the guidelines I setup for them in paying back their loans to the government.

POH Hospital, Part-Time Position

Certified Pharmacy Technician, Pontiac, MI (January 2005 - September 2005

Worked in a hospital filling crash carts and pyxix's machines

Would fill all IV medications for a 400 bed hospital on a daily basis on the Graveyard shift

Would assist in filling patients daily medication regiments on a daily basis

Delivered medications throughout the hospital to their respected spots



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