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Customer Service Sales

Sioux Falls, South Dakota, United States
September 14, 2018

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Layna K. Millsap

**** *. ******* ******

Sioux Falls, SD. 57110


Professional Objective: To secure a position with a company where my communication, skills and teamwork will contribute to your organization. Summary: Outstanding administrative and customer service experience. Driven to provide excellent support to business professionals. Demonstrate a strong positive work ethic. Highlights: Multiple years of experience/excellent communication skills/dedicated team worker/accurate and detailed/highly organized.

Education: La Crescent High School - La Crescent, MN. ~Graduated 1983. Western Wisconsin Technical College - La Crosse, WI. ~Legal Secretary Program 1983-1984. Work Experience: Avera McKennan Hospital - Sioux Falls, SD. ~Human Resources Assistant, March 2016 - July 2018.

Duties: Provide organized clerical support to Human Resources recruiters and staff. Perform a variety of responsibilities in the hiring process of applicants. Working with hiring leaders and calendars, conference rooms and scheduling interviews. Extremely self driven. Bon-Ton, Inc. - La Crosse, WI. ~Retail/Cosmetic sales, September 2013 - March 2016. Duties: Worked as team member on sales floor in retail/Cosmetic sales counter. Responsible for opening and closing sales counters. Demonstrating excellent customer service. Friendly and professional customer interactions. Attended seminars to expand product knowledge. Maintained and updated sales database.

Logistics Health, Inc. (LHI) - La Crosse, WI. ~Administrative Assistant, August 2008 - December 2013.

Duties: Provided daily support to account managers and staff in managing operation of workflow. Created daily/weekly/monthly reports, scanned and maintained military documents. Developed spreadsheets and handled high volumes of internal and external communications. Maintenance of equipment. Provided and assembled presentation for business development. Arranged meetings and team conferences, planned travel arrangements for managers and staff. Daily multitasking skills.

Gundersen Lutheran Hospital - La Crosse, WI. ~Receptionist/Office Assistant/Administrative Assistant, January 1998 - August 2008

(Departments to include: Gastroenterology/Allergy/Dermatology/Behavioral Health). Duties: Handled high volumes of incoming and outgoing calls for busy medial departments. Scheduled and confirmed patient appointments. Processed and maintained confidential patient records. Provided organized daily support to busy medical staff. Collaborated with other administrative team members, human resources and marketing in preparing materials for special projects and to. Ability to work various administrative duties independently with little guidance.

Coulee Office Equipment, Inc. - La Crosse, WI. ~Receptionist/Dispatch/Marketing Coordinator, July 1989 - January 1998

Duties: Performed numerous daily office duties. Dispatch service technicians to appropriate sites for service calls of various office equipment. Prepared proposals for sales team and successfully worked with database for tracking of sales. Well organized. Personal and professional references available upon request.

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