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Team leader

Taguig, National Capital Region, Philippines
September 13, 2018

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Date/Place Birth


**/**/**** ****** (Spain)


Address /

California Gardens Square, Mandaluyong, Manila




Native: Spanish Fluent: English

Extend my knowledge and skills in the Call Center, BPO, and Platform’s industry.

Educational Qualifications





Master in Human Resources Management Technical Institute in Applied Studies, Madrid, SPAIN

Advanced Technician in Environmental Management UN Economic and Social Council. Madrid, SPAIN

Advanced Studies Multi-Risk Insurance Pontifical of Salamanca University and MAPFRE Foundation

Home Multi-Risk Insurance Cooperative Research between Insurance Companies and Pension Funds

High School

Professional Training & Development



Phone Sales, Psicosoft (2005)

Phone Customer Service, Psicosoft (2005)


& Seminars

Seminar: Risk Prevention for People with Disabilities, INEF Madrid, Spain. (2003)

Summit: Summit of tourism in Southern Leyte. Maasin City Maasin City, Southern Leyte, Philippines (2014)

Professional Experience

Oct 2015

March 2015 –

Sep 2015

Apr 2013 –

Nov 2014

Jan 2012 --

Mar 2013

Feb 2010 –

Sept 2011

Aug 2008 –

Oct 2009

Mar 2003 –

Jul 2008

Jan – Jul 2002

Apr 1994 –

Oct 2001

Lycamobile, Manila (Philippines)

Team Leader. Customer Service


Maersk Line, Manila (Philippines)

Expert Customer Service

Expert Safmarine Service Argentina (Spanish-English) Manila (Philippines)

Commercial Manager

Commercial Manager


Ministry Of Mushrooms. Manila-Lipa. Philippines

Operation & Logistics Manager

Plan, direct, and coordinate purchasing and warehousing

Distribution, forecasting and customer service.

Manage logistics personal, logistics systems and direct daily operations.

H.R. Management

Shemy Mexicana S.A. de C.V., Mexico D.F, MEXICO

Sales Manager

Preparing, administrating and submitting tender/sales contracts.

Coordinating Sales Department team.

QA Analyst.

Assor Spain, Madrid, Spain

Platform Manager & Team Leader (CS and Sales)

Managing operation of the Customer Service and Production team

Managing resources to ensure the achievement sales objectives

Developing the Home Insurance department

Preparing regular monthly reports, including statistical reports on goals achieve.

Preparing quarterly reports reporting against the annual business plan

QA Analyst

Linea Directa Aseguradora, Madrid, SPAIN

Case Manager (QA Analyst)

Experience in Real State and Vehicles departments.

Collections Department – Assistance Team Leader

Collections group – Team Leader (QA Analyst)

Collections Department – Group Leader (QA Analyst) (HR Process)

Motorcycles Department, - Customer Service Claims

Home Department – Insurance Manager (QA Analyst) (HR Process)

Home Department – Case Manager (QA Analyst)

Movistar, Madrid, SPAIN

Multinational Mobile Phone Service Provider

Internal Costumer Service

Ulmar Joyeros S.L., Madrid, SPAIN

Jewellery and Watches

Store Manager

Managing Store Operations and Stuff

Responsible for overseeing purchase and sales of merchandise

Repair Assistance

Customer Service / Accounting

Additional Information

Aug 2006 –

Oct 2009

Social Centre Tabacalera, Madrid, SPAIN

Voluntary Spanish Teacher

Spanish Teacher


Experience / Skills

National Swimming Coach

National and International Lifeguard (2001 – 2008)

As Training, HR Service, QA Analyst, Coaching, Role-play...

Professional Referees

Sebastian Vene (Assor Spain) Roven Alejandro Ramiscal . (LBOS Philippines)

Finance Director and Human Resource Manager Global Performance Specialist Trainer

Telephone: +34-91-590-**-** Email:


Victor Sala (Ministry of Mushrooms) Paul J. Noriega (Shemy Mexicana)

Production Director Vice President

Telephone: 09-077-***-**-** Email:


Curriculum Vitae


Oscar Marcos de Andres

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