Virtual Assistant
Resume:
Julie Doña Nenita St. Mae Airport Subd. G. Bacolod Gillegao City, Negros Occidental,
Philippines
Email & skype account: **********@*****.***
Objective:
To provide quality work as a Virtual Assistant in order for my client to make timely decisions and increase the sales of the company.
Work Experience:
Operations Manager Short Sale Mitigation Group- Keller Williams Realty Jan 2016 - May 2018 Tools Used:
• Gmail
• Excel for reports
• Adobe Acrobat PDF
• Realty Commander
• Skype
• Docusign
• Other tools necessary to complete the tasks
• Dotloop
Tasks:
• Send the introduction email to the homeowners who agreed to let us short sell their property with the list of short sale steps that will happen during this process
• Answer any inquiries that the clients/homeowners have about the status of their short sale
• I was assigned for the closing of the properties so I process the short sale approval letter and work with the closing attorney, seller's lender, buyer's lender, buyer's agent and seller to ensure a smooth process
• Confirm that all tasks needed to close are complete and all documents are correct and signed by the all parties on the transaction
• Oversee the team of 8 employees who work on different departments of the company to make sure that we are providing quality service and assistance to our client
• Implement and create tasks that will help us have a smooth short sale process Short Sale Specialist Keller Williams Realty Jan 2014-December 2015 Websites used:
• Realty Commander
• KW.com
• FMLS
• GAMLS
• Docusign
• Ringcentral
• Equator.com
• Res.Net
• Homepath.com
• Zillow
• Trulia
• Realtor.com
Tasks:
• List the property as a Short Sale in FMLS and GAMLS
• Initiate the file with the lender
• Check documents requested and if everything is correct and send to the lender
• Call the lenders to follow up on the documents we submitted, check for any updates on the short sale request
• Prepare the documents like Offers and Amendments in compliance with GAR forms
• Reply to emails sent by Realtors requesting for a showing of the property
• Add the property in Realty Commander.com
• Fax documents using Ringcentral.com
• Send documents for signing via Docusign
• Add Listing and Offer loops in KW.com
• Prepare Greensheet
• Initiate and process files in Equator.com
• Initiate and process files in Res.Net
Reason for Leaving: I was promoted as an Operations Manager with the same company.
Oct 3, 2011 – December 31, 2013 Convergys Services Phils. Inc. Bacolod, Phils. Technical and Customer Service Representative - Time Warner Cable Email Support - Amazon.com
Technical Support Role
• Assist in advanced troubleshooting for cable service issues
• Assist in basic troubleshooting for phone and internet then transfers the call if unresolved but modem is online
• Inform customers if there is a maintenance or outage in the area Customer Service Role
• Billing Inquiries
• Issue adjustments or credits during outages
• Sell core products and process upgrades with the service Email Support
• Answer inquiries about the status of the delivery for the buyer's order
• Issue a refund or a replacement whenever the buyer's order is delayed or could not be located anymore
Reason for Leaving: To seek for a career where I can also use what I learned in College for my degree in Management Accounting and at the same time, I wanted to work at home but still have almost the same pay as my previous employer.
April 2009 – April 2011 Steel Art Advertising Inc. Bacolod, Phils. Cashier
• Prepare Daily Collection Report& Record of Accounts
• Update Daily Accounts Receivables
• Prepare the monthly Cash Disbursements Summary
• Accurately record the transactions in individual client ledgers
• Issued Official Receipts for cash and check payments
• Balance transaction slips with official receipts and cash or check deposits at the end of the day
• Ensures correct releasing or delivery of products to customers Reason for Leaving: The company filed for bankruptcy.
Education:
June 2005 - March 2009 University of St. La Salle Bacolod, Phils. Bachelor of Science in Management Accounting
Graduated and part of the top 10% of the batch based on the Final Scores High School La Consolacion College Main Bacolod, Phils. Elementary La Consolacion College Main Bacolod, Phils. Computer Specifications:
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