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Virtual Assistant

Bacolod, Bacolod, Philippines
September 14, 2018

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Julie Doña Nenita St. Mae Airport Subd. G. Bacolod Gillegao City, Negros Occidental,



Email & skype account:


To provide quality work as a Virtual Assistant in order for my client to make timely decisions and increase the sales of the company.

Work Experience:

Operations Manager Short Sale Mitigation Group- Keller Williams Realty Jan 2016 - May 2018 Tools Used:

• Gmail

• Excel for reports

• Adobe Acrobat PDF

• Realty Commander

• Skype

• Docusign

• Other tools necessary to complete the tasks

• Dotloop


• Send the introduction email to the homeowners who agreed to let us short sell their property with the list of short sale steps that will happen during this process

• Answer any inquiries that the clients/homeowners have about the status of their short sale

• I was assigned for the closing of the properties so I process the short sale approval letter and work with the closing attorney, seller's lender, buyer's lender, buyer's agent and seller to ensure a smooth process

• Confirm that all tasks needed to close are complete and all documents are correct and signed by the all parties on the transaction

• Oversee the team of 8 employees who work on different departments of the company to make sure that we are providing quality service and assistance to our client

• Implement and create tasks that will help us have a smooth short sale process Short Sale Specialist Keller Williams Realty Jan 2014-December 2015 Websites used:

• Realty Commander




• Docusign

• Ringcentral


• Res.Net


• Zillow

• Trulia



• List the property as a Short Sale in FMLS and GAMLS

• Initiate the file with the lender

• Check documents requested and if everything is correct and send to the lender

• Call the lenders to follow up on the documents we submitted, check for any updates on the short sale request

• Prepare the documents like Offers and Amendments in compliance with GAR forms

• Reply to emails sent by Realtors requesting for a showing of the property

• Add the property in Realty

• Fax documents using

• Send documents for signing via Docusign

• Add Listing and Offer loops in

• Prepare Greensheet

• Initiate and process files in

• Initiate and process files in Res.Net

Reason for Leaving: I was promoted as an Operations Manager with the same company.

Oct 3, 2011 – December 31, 2013 Convergys Services Phils. Inc. Bacolod, Phils. Technical and Customer Service Representative - Time Warner Cable Email Support -

Technical Support Role

• Assist in advanced troubleshooting for cable service issues

• Assist in basic troubleshooting for phone and internet then transfers the call if unresolved but modem is online

• Inform customers if there is a maintenance or outage in the area Customer Service Role

• Billing Inquiries

• Issue adjustments or credits during outages

• Sell core products and process upgrades with the service Email Support

• Answer inquiries about the status of the delivery for the buyer's order

• Issue a refund or a replacement whenever the buyer's order is delayed or could not be located anymore

Reason for Leaving: To seek for a career where I can also use what I learned in College for my degree in Management Accounting and at the same time, I wanted to work at home but still have almost the same pay as my previous employer.

April 2009 – April 2011 Steel Art Advertising Inc. Bacolod, Phils. Cashier

• Prepare Daily Collection Report& Record of Accounts

• Update Daily Accounts Receivables

• Prepare the monthly Cash Disbursements Summary

• Accurately record the transactions in individual client ledgers

• Issued Official Receipts for cash and check payments

• Balance transaction slips with official receipts and cash or check deposits at the end of the day

• Ensures correct releasing or delivery of products to customers Reason for Leaving: The company filed for bankruptcy.


June 2005 - March 2009 University of St. La Salle Bacolod, Phils. Bachelor of Science in Management Accounting

Graduated and part of the top 10% of the batch based on the Final Scores High School La Consolacion College Main Bacolod, Phils. Elementary La Consolacion College Main Bacolod, Phils. Computer Specifications:

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