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Administrative Assistant Home Health

Philadelphia, Pennsylvania, United States
September 13, 2018

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Andrea Smith


Background Summary

A competent and detail oriented professional striving to provide excellent service, leadership and motivation in a team environment, whose goal is to obtain a position with an Organization where excellence is valued, and consumer satisfaction is a major part of the core mission and statement.

Professional Experience

07/10 – Present Providing Home health care to several family members with severe medical health issues. Care included attending all doctors’ appointments, assisting and providing meals and medications, collaborating with nursing staff, social workers, Physical and Occupational therapist to insure continuity of care at home.

11/07 – 05/10 Administrative Assistant, The Consortium, Inc., Adult Access Center

Conducted initial interviews to consumers seeking treatment prior to Program admission

Provided Administrative Support to staff and consumers during initial intake visits and physician evaluations

Scheduled immediate evaluations for clients on Federal Probation

Conducted Interviews and completed paperwork for consumers entering Methadone Treatment Program

Distributed paperwork and ensured completion prior to intake

Triaged needs of walk-in consumers and responded to requests for referrals and information about local resources

Responsible for verifying patient insurance coverage and eligibility

Scheduled appointments for consumers who have been referred to Outpatient Therapy, Partial Hospitalization and Drug and Alcohol Treatment including Methadone Treatment

Answered all calls for appointments for initial assessment, screens and directs calls and queries from the public and participants

Assisted with chart auditing and documentation prior to Annual auditing by the State

Backs up staff in other capacities including reception coverage

02/07 – 11/07 Administrative Assistant, The Consortium, Inc.

Assistant to the Director of Adult Mental Health Services

Maintained Directors’ calendar and scheduled internal and external meetings

Assisted with travel reservations

Collaborated with other agencies in local events, meetings and programs that are related to job duties

Assisted with internal and external in-services and trainings

Attended monthly and weekly meetings with other Programmatic personnel

Responsible for all typewritten correspondence

Screened incoming phone calls from consumers and providers regarding services

Assisted with Fiscal Budget Reports

Maintained weekly and monthly Excel Productivity reports

Completed Timesheets and Payroll summary reports

Filing and copying documents necessary for compliance standards and reporting

Reviewed resumes and scheduled interviews for potential new employees

10/99-07/05 Administrative Coordinator, Northeast Treatment Centers

Assistant to Director of School-Based Services

Provided clerical support to the School-Based Services Staff

Served as Liaison to School District staff, Office of Behavioral Health and Department of Human Services

Developed and maintained Internal reporting forms and monthly client lists

Trained new staff members on correct completion and accuracy of on-line reporting documentation to the state

Prepared minutes and reports for Program and Committee Meetings

Assisted with Budget resubmission for continued Program funding

Assisted staff in scheduling Out-patient appointments for clients

Assisted in the overall outreach, coordination and planning of all School-based related activities

Ordered and maintained inventory and supplies

Back-up to staff in variety of capacities including outreach to consumers when needed and directed by Supervisor

09/97-10/99 Central Billing Clerk, Delaware Valley Community Health

Responsible for Insurance Verification prior to submission to Medicare/Medicaid and Commercial Carriers

Posted Physician office visits, co-payments and payment write-offs

Evaluated non-insured patients for ability to pay prior to medical visits

Assisted Patients with Insurance form completion, coverage and account balance information

Submitted Referral forms to Insurance carriers for Specialty visits

02/92- 09/97 Referral Clerk, Delaware Valley Community Health

Scheduled Internal and External Appointments

Provided referrals to patients for external specialty appointments

Informed patients of Health benefits

Documented Consultation responses

Generated and mailed reminders to patients for follow-up care

Answered and directed incoming calls/messages to appropriate Physicians

Assisted with the scheduling of services for patients residing in homeless shelters needing outreaach

Education and References available upon request

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