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Manager Customer Service

Location:
New York, New York, United States
Salary:
24.00
Posted:
September 13, 2018

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Resume:

ELIZABETH

SANTANA

PROFILE

Passionate individual in the hospitality

industry with excellent experience in

customer and personal service.

The appointment to Arlo Nomad was

a result of not being interviewed but

being approached by Arlo Nomad’s

(Revenue Management) while she

observed me serving customers at a

restaurant and was impressed with my

treatment of customers and how they

were very satisfied.

VISION FOR MYSELF

My mission is to be the best possible

front office Manager I can be. My

dream is to someday run and/or own

a hotel with the highest standards of

customer service. To achieve this goal

I continue to learn and grow from the

hospitality industry. My short term goal

is to become a new face leader with

a management role for a Hotel

organization.

WORK EXPERIENCE

Arlo NoMad Hotel – New York, NY

Title: G uest Services

Date: 10/2016 to current

● Greeted guests upon arrival and offered assistance

● Check in and out in an accordingly manner

● Respond to multiple emails and phone calls

● Recommended hotel amenities or services that guests could find useful; including recommendations for tourist attractions

● Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles (I will discuss these in detail during the interview)

● Captured data promptly and efficiently with 100% accuracy

● Managed reservations through Oracle system

Soho Grand Hotel – New York, NY

Title: W aitress

Date: 04/2015 - 09/2016

● Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards

● Folded napkins throughout the day to maintain an adequate supply

● Explained food menu and set dining tables for the type of event for the day

● Helped my colleagues who were engaging customers that required extra attention

Kensington Agency– New York, NY

Title: C orporate caterer

Date: 09/2010 - 08/2015

● Moved and arranged tables, chairs and place settings and organized seating for groups with special needs

● OSHA

● Assisted with private events including conference settings

● Monitored temperature of cases, shelves and storage areas with a direct reporting line to the manager

● Prepared, cut weighted and wrapped deli meats and cheeses

● Assisted with bussing and restaging tables

● Maintained proper temperatures and humidity for meat products SKILLS (EACH OUT OF 100%)

HOBBIES:

Reading-Writing

Gardening

Music

Softball

Volunteering Activities

Painting

Yoga-Meditation

Traveling

CONTACT

ADDRESS:

610 w 150t h New York, NY 10031

PHONE:

917-***-****

678-***-****

EMAIL:

ac61ka@r.postjobfree.com

Columbia University – New York, NY

Title: F ront desk r eceptionist

Date: 05/2010 - 10/2014

● Phone answering by the second as it rang and greeted callers enthusiastically and with courtesy

● Data Entry

● Set up meetings and conference rooms

● Collected deposits, fees and payments

● Reported maintenance problems promptly

● Captured data promptly and efficiently with 100% accuracy

● Resolved service-related problems promptly with the appropriate personnel

● Delivered messages, mail and packages left for guests promptly EDUCATION

High School Diploma: 2006

Bayard Rustin H.S for Humanities – New York, NY

Associate of Arts: B usiness Management 2018

Bronx Community College of the City University of New York – T he Bronx, NY



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