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Customer Service Executive Assistant

Alpharetta, Georgia, United States
September 13, 2018

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Yvonne Gottilla

*** ******* *****

Alpharetta, GA 30004

m: 813-***-****

Professional Summary

Dedicated and organized Professional with proven talent that emphasizes my ability to research and produce legal documents in a timely manner and produce timely reports reflecting sales results and customer service feedback.

Exceptional skill in the organization, maintenance and analysis of legal documents. Adept in collaborating with diverse range of legal personnel, Executives and Major Clients.

Professional Experience

Toys “R” Us, Alpharetta, GA September 2017 – Present


●Organized and detail oriented

●Required extensive Executive decision making to prevent and resolve problems

●Provide Administrative Support for 2 Regional Directors, Thirteen District Managers and HR

●In charge of booking travel air/hotel for Regional Directors, District Managers, Managers and Associates.

●Assist with Events organization and conference meetings.

●Extensive Calendar management.

●Complete expense Report for Regional Directors and approve Expense Reports for Managers and District Managers.

●Extensive reporting daily on Payroll, Customer Service, Metrics, etc.

●Gather information to create Reports as needed by the Team per their request.

●Author reimbursement Reports for Regional Director.

●Enter and issue alarm code to Store management.

Aldridge/pite llc., Atlanta, GA June 2014 – September 2017


●Create, upload and sign Foreclosure Deed Under Power

●Scan sensitive Documents to court and Banks, Maintains filing system.

●Review Executed Deed Under Power.

●Request and review all Power of Attorney and Corporate Resolution

●Correspond with major clients via email in a timely manner.

●Communicate with 3rd party purchasers regarding excess proceeds and Deeds

●Communicate with county regarding Recorded Deeds.

●Run Pacer and SCRA

●LPS steps (Run Reports)

●Communicate and responded to all email communications

●Ensure all Deeds were recorded and unrecorded in a timely manner

●Update Client and Attorney systems

●Responsible for entering Executed Deeds into clients and Attorney systems

Full Circle Health Care, Miami, FL June 2013 – June 2014


●Ensure facility Bills are paid for all three locations in a timely manner.

●Direct communication with CEO’S for all Medical Schools that participate in Residency Programs.

●Review contracts for Resident Doctors and Interns

●Responsible for all correspondents to companies and colleges.

●Schedule appointments.

●Prepare presentations using power point

●Liaison between high clientele and Doctors

●Meet with vendors

●Order supplies

●Responsible for scheduling bio-hazard pick up

●Ensure and responsible for keeping all Physicians and clinics license up to date.

●Schedule all travel itineraries for Staffs and future staff

●Approve Expenses

●Schedule management for Doctors, NA, LPN and RN

Morris/Hardwick/ Schneider, Atlanta, GA August 2011 – June 2013


●Prepare Deed in Lieu Documents

●Review Title

●Order Title

●Communicate with Clients and Borrowers on a daily bases to complete the Deed In Lieu Process

●Draft contracts for Deed in Lieu

oStates Includes Florida, New York, New Jersey, Georgia, Indiana, North and South Carolina.


●Order Documents to complete foreclosure

●Set up files for foreclosure

●States include but not limited to Georgia, Florida, Delaware, Virginia, West Virginia, Maryland and Ohio.

DELTA AIRLINES, NEW YORK, NY April 1997 – April 2005


●Ensure passengers safety

●Provide customer service at the highest level

●Support cockpit staff


Gwinnett College – Atlanta, GA

●Major – Associate of Science in Paralegal Studies

●Major –Associate of Science in Accounting

S.U.N.Y. Stony Brook University – Stony Brook, NY

●Major –Bachelor of Science in Philosophy and Legal Studies

Certifications, Training & Technical Skills

Technical Skills:

●Microsoft Office; Outlook, Word, Excel, PowerPoint, Access

●Lotus Notes

●Legal System- Caseaware, Resware, Equator, Phoenix, Clairfire, Loansphere (Blacknight or LPS), Vendorscape Tempo Lenstar,

●ECF Pacer (National Bankruptcy System)

●Department of Military Services

●GSCCA (Clerk Website)

●KPI, Oracle, Vector, Eugenia, On Contact, Workforce Scheduler, Medallia, R Rewards, Quest, Daily Planner

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