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Customer Service Representative

Keller, Texas, United States
September 13, 2018

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Georvetta kincaid

Grapevine, TX


Authorized to work in the US for any employer

Work Experience

Patient Service Representative

USMD - Irving, TX

March 2017 to Present

Schedule, coordinate and assist with patient appointments. Relay necessary messages to staff through direct call or by task.

Verify necessary information and recording the patient’s chart. Maintain and update current information on physicians’ schedules ensuring that patients are scheduled properly.

Answer 75-100 telephone calls a day.

Schedule office procedures and consultations.

Answer questions regarding patient appointments and testing. Update patient information.

Patient Care Technician/Unit Secretary

John Peter Smith Hospital - Fort Worth, TX

March 2014 to March 2017

Observes and reports patient's status and needs.

patient care, including examinations and procedures. Obtains and records patient vital signs, heights, and weights, intake and output, finger sticks and reports results and observations. Routinely performs EKG, and other unit specific duties.

Transfers, moves and repositions patients.

Makes occupied and unoccupied beds.

Respects and regards the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment. PCT/Unit Secretary

Kindred Hospital Tarrant County - Fort Worth Southwest - Fort Worth, TX November 2011 to September 2014

Answering the telephone, taking and delivering messages by phone or verbally Handling all necessary paperwork in a timely manner Ordering supplies as needed from Materials Management Transcribing orders for physicians

Appropriately transcribes and flags orders from charts Arranging for transport of patients for tests not offered in the hospital Exhibits “customer service” attitude

Patient Care Technician II

Texas Health Harris Methodist Hurst-Euless-Bedford - Bedford, TX August 2003 to October 2011

Provides assistance to patient according to written plan of care. Assists in admission/transfer/discharge.

Performs technical procedures safely and proficiently. In collaboration/consultation with nurse, adapts care to reflect age-specific and developmental considerations; incorporates cultural/ religious needs and beliefs into delivery of care. EGK, vitals sings, finger sticks, wound care changes,and splints Assist with examination


associates degree art in Coursework in Speech and Communication, Sociology and Psychology

Tarrant County College - Hurst, TX

August 2010 to May 2015

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